- Empathy
- Respect
- Integrity
- Accountability
- Communication
- Competitive Compensation and Benefits: Join us for excellent pay and comprehensive benefits ensuring your financial security and well-being.
- Opportunities for Career Advancement:Grow your career with us through mentorship, training, and internal promotion opportunities, unlocking your full potential.
- Starting at$18.00/hour with Bonuses Available
- Health, Dental, and Vision Insurance
- Flexible Spending Account (FSA)
- Retirement Plans
- Paid Vacation and Holidays
- Paid Training
- Company-provided Uniforms
- Ample opportunities for career advancement
- Create a positive customer experience.
- Maintain the daily schedule for all service technicians and dispatch technicians as service calls are completed.
- Prioritize calls using Hillers call priority according to the greatest customer and/or operational need.
- Monitor the appointment schedule as it evolves throughout the day.
- Contact customers if there is a delay in their scheduled time.
- Act as a backup for taking inbound customer calls as needed.
- Monitor daily call count and revenue goals to help ensure each department meets its daily, weekly, and monthly goals.
- Communicate effectively with customers, vendors, technicians, sales staff, and department personnel via telephone, email, and written correspondence to answer inquiries or to provide information.
- Maintain complete, accurate, and updated information in the customer database.
- Perform administrative duties to assist with the overall efficiency of the operation.
- Promptly report any service issues to the appropriate leader to ensure 100% customer satisfaction is maintained.
- Perform other duties as assigned.
- Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.
- Fill out the simple application.
- A recruiter from Bert Black Service Companies will reach out promptly for a prescreening call.
- If we are a good fit for each other, they will schedule an in-person interview with the hiring manager.
- We will make an offer if you are a good fit.
- Preferred experience: Customer Service and/or Dispatch- 1-3 years
- Ability to communicate clearly in a positive, nurturing manner.
- Proficient in Microsoft Suite/Google Workspace products.
- Ability to perform multiple tasks in a fast-paced environment.
- Exceptional interpersonal and communication skills both written and verbal.
- Function in a team environment.
- Geographical knowledge of the service area and/or map reading skills.
- High School Diploma or GED Required. Associate degree preferred.
- Must be authorized to work in the U.S.
- Regularly spends long hours sitting and using office equipment and computers (80% of the time) in a cubicle office environment.
- Spends a majority of the workday on the telephone interacting with customers and technicians.
- Occasionally lift 5-10 pounds.
- Have good visual acuity and sufficient functioning to operate computer-aided call management hardware, software, and communications equipment.
- Ability to work extended hours, nights, or weekends.
- Maintain confidentiality on all private, sensitive, and proprietary business issues and concerns.
- Willing to continue professional development through continued training.
- Willing to work hours outside of normal work schedule, if needed
-
Service Coordinator
4 weeks ago
AEDD North Little Rock, United StatesJob Description · Job DescriptionWe are looking for a knowledgeable, professional individual to be a Service Coordinator for our Preschool Program. Service Coordination or case management experience desired. Experience on CDS, SEAS and MySpEd preferred. Must be able to pass crimi ...
-
Neuro Services Coordinator RN
1 week ago
Catholic Health Initiatives Little Rock, United States**Overview** · As a Neuro Services Coordinator Nurse at CHI St. Vincent North, you'll be facilitating, coordinating, and participating in patient care for the Arkansas Neurosciences Institute . Your previous experience in acute care, LTC, or nursing homes adds tremendous value to ...
-
Neuro Services Coordinator RN
2 weeks ago
CommonSpirit Health Little Rock, Arkansas, United States PermanentOverview: · As a Neuro Services Coordinator Nurse at CHI St. Vincent North, you'll be facilitating, coordinating, and participating in patient care for the Arkansas Neurosciences Institute . Your previous experience in acute care, LTC, or nursing homes adds tremendous value to ou ...
-
Digital Services Coordinator II
1 week ago
Arkansas Children's Hospital Little Rock, United States**Work Shift:** · Please see job description for details. · **Time Type:** · Full time · **Department:** · CC027823 ACF Digital Marketing · **Summary:** · Monday - Friday, 8:00 a.m. - 5:00 p.m. Hybrid (60% on-site / 40% remote) · Oversees the development/production of AC ...
-
Ryder System Little Rock, United StatesJob Seekers can review the Job Applicant Privacy Policy by clicking HERE. ) · START ON A CAREER PATH WITH A COMPANY THAT HAS A FUTURE · At Ryder, our most important competitive advantage is our people. · CULTURE- INTEGRITY- FAMILY · . As a Customer Service Coordinator, you'll be ...
-
Digital Services Coordinator II
2 weeks ago
Arkansas Children's Hospital Little Rock, United StatesARKANSAS CHILDREN'S IS A TOBACCO FREE WORKPLACE. FLU VACCINES ARE REQUIRED. ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY O ...
-
Coordinator of Tutoring Services
1 week ago
Horry-Georgetown Technical College Conway, United States Full timeJob Description: Horry-Georgetown Technical College (HGTC) is a two -year community/technical college that offers more than 75 associate degree, diploma, and certificate programs for students who are either seeking quick entry into the workforce or desiring to transfer to a seni ...
-
Commercial employee
3 weeks ago
Titan Innovations Pulaski, United StatesAbout Us: · At Pulaski, we are looking for a skilled and friendly individual to join our team as a receptionist. Your main responsibilities will include answering phone calls, welcoming and assisting our customers, processing orders and appointments, coordinating schedules, and p ...
-
Foreman for Civil Engineering
3 weeks ago
Infinity Ventures North Little Rock, United StatesAbout the Company · We represent our modern, medium-sized construction company with headquarters in Hainichen, Saxony. As part of a family-run corporate group, we have been active in construction for over 25 years. With approximately 160 employees and a modern fleet of vehicles, ...
-
Executive Assistant
3 weeks ago
NovaWorks Solutions Bear River, United StatesGive your career a head start with ARTS in an international and innovative work environment at Bear River. As a trusted, creative partner, consultant, and companion for HR services, turnkey industrial solutions, and innovative organizational concepts in various high-tech industri ...
-
Commercial employee
3 weeks ago
Titan Ventures Little River, United StatesAbout in4MD Service GmbH: · We are a dynamic IT company specializing in providing top-notch IT services and solutions. Our main goal is to help our clients optimize their business processes and increase their efficiency. · What you can expect from us ... · Exciting and diverse ta ...
-
ZephyrTech Huntersville, United StatesAs an electrician at SPIE Buchmann in Huntersville, you have the opportunity to shape our projects of the future. As part of a well-coordinated team, YOU will be the technical expert in the field of industrial services, working on our construction sites. · APCT1_EN · ...
-
Eclipse Enterprises Rock Hill, United StatesAbout the Company · As a municipal energy provider and innovative service provider, our company is as much a part of Rock Hill as the nearby Catawba River. Personally and locally, we create a warm and bright home for the people of Rock Hill with a fast digital window to the world ...
-
Freight Forwarding Clerk
3 weeks ago
Spectrum Industries West Hill, United StatesOur client is one of the leading logistics service providers in the field of transport, warehousing, and contract logistics on an international level. With its network of (warehouse) locations, it is closely involved in the logistics processes of its customers. The West Hill loca ...
-
Business Services Coordinator II
6 days ago
Aramark Jacksonville, United StatesJob DescriptionThe Business Services Coordinator II is responsible for various administrative duties and ad-hoc projects across interpersonal functional areas.Job Responsibilities? Provide daily direction and communication to employees to insure functional duties are performed in ...
-
field coordinator
1 week ago
A Place At Home Little Rock, United StatesThe Field Coordinator is a pivotal member of our team, reporting directly to the RN. The Field Coordinator ensures optimal delivery of our care services and helps nurture a productive, compassionate care team. · Conduct quality assurance visits, reviewing care notes and assessing ...
-
District Sales Coordinator
1 week ago
Aflac Little Rock, United StatesCompany Description · Aflac is a leading provider of B2B employee benefits, committed to helping over 50 million people worldwide be prepared for whatever life may bring. We offer a wide range of products that can help employees with health events, from accidents to disability to ...
-
Client Coordinator
2 weeks ago
Winburn, Wilson, Schrader & Shram, PLLC Little Rock, United StatesCompany Description · Winburn Wilson Schrader & Shram, PLLC is a client-centered law firm focused on Estate Planning and Wealth Preservation. Our personalized approach to legal services assists our clients' planning for those who depend on them: their families, their businesses, ...
-
Executive Assistant
2 days ago
Synchro Little Rock, United StatesAbout Our Client: · Our client is a leading regional bank in Little Rock, Arkansas, known for its exceptional customer service and strong community presence. · Job Purpose and Scope: · Under general direction, perform a wide range of complex and confidential administrative and p ...
-
Locum Physician
6 days ago
All Star Healthcare Solutions Little Rock, United States Full timeAll Star Healthcare Solutions is contracted with a facility in Arkansas seeking a General Surgeon that can provide locums coverage. Job details include: · June 21 7a-June 28 7a · EMR: Meditech · Active AR License required · BC/BE · All Star Healthcare Solutions benefits · Comp ...
Service Coordinator - Little Rock, United States - Bert Black Service Companies
Description
Job Description
Job DescriptionJob description
Bert Black is aprompt and dependable service company. Specializing in heating, air conditioning, plumbing, home repair, electrical, and glass services since 1976, we prioritize treating every customer with the utmost care and respect. Beyond mere service calls, we view each interaction as a chance to earn your trust and confidence, delivering excellence with every visit.
Our Culture
Our culture is built on a foundation of integrity, teamwork, and dedication to customer satisfaction. We foster an environment where every team member is valued, respected, and empowered to deliver exceptional service. With a commitment to continuous improvement and a focus on fostering strong relationships, we strive to create a positive and inclusive workplace where collaboration thrives and excellence is the standard.
Our Values
Why Join Us
Pay
Benefits
Responsibilities
TheService Coordinatoris responsible for assisting in the achievement of the companys strategic objective and annual goals through the delivery of exceptional service and support reflective of Bert Black Heating Cooling Plumbing and Electrical (the Company) vision, mission, purpose, and values.
Our Hiring Process
Job requirements
Physical Requirements:
Position-Specific Standards:
"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."
