Guest Relations Manager - North Miami Beach, United States - Marriott International Inc

Marriott International Inc North Miami Beach, United States

3 weeks ago

Description

Job Number
Job Category Rooms & Guest Services Operations
Location JW Marriott Miami Turnberry Resort & Spa, 19999 West Country Club Drive, Aventura, Florida, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, Fontainebleau Development. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotels employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

JOB SUMMARY

The Guest Relations Managers primary responsibility is to improve the guests experience through the management of Concierge, VIP services and associated departments. This position also holds accountability for instilling consistency of the JW Marriott Turnberry Miami standards as well as generating and promoting ideas to continue in elevating our service levels.

Responsibilities

Approach all encounters with guests and Associates in a professional and personalized manner.
Coordinate with VIP team the arrival, departure, and special needs of VIPs, members and Marriott Bonvoy guests.
Coordinate with the Front Office Manager and/or Manager on Duty prior to shift start.
Review current days expected arrivals and check all VIP and special request.
Run and distribute daily VIP and Bonvoy guest reports to the appropriate outlets.
Understand and communicate promotions and enhancements effectively with Associates and guests.
Build rapport with VIPs, Marriott Bonvoy members, distinguished visitors; encourage feedback throughout their stay.
Maintain database of guest preferences, habits, special dates, etc.
Serve as general guest information source.
Assist with additional Front Office tasks, such as check in or checkout at the main desk, as requested by Front Office Management.
Maintain the confidentiality of all guest and member information and pertinent resort data, as well as the security of high-profile guests or members in accordance with resort standards.
Ensure proper staffing levels throughout the departments varying depending on hotel needs.
Ensure payroll guidelines are being met and followed specified by the forecasted budget.
Actively participates in daily briefings and meetings.
Complete projects in a timely manner as required by the Director of Rooms, Director of Front Office, or General Manager.
Actively participate in training and continuing education of Guest Services staff.
Oversee inventory levels pertaining to supplies on an as needed basis.
Participate in functions outside ones department when needed.
Perform any other reasonable duties as required by management.

JOB REQUIREMENTS

Professional demeanor appropriate for a luxury environment.
At least 3 years of progressive management experience in a hotel preferred.
Previous Guest Relations and Front Office experience in a hotel required.
Detail oriented with outstanding organizational and communication skills.
Able to handle a multitude of tasks in an ever-changing environment.
Effective at listening to, understanding, clarifying, and responding to the concerns and issues raised by guests and members.

Education

High School diploma or equivalent or GED; 4 years experience in guest services, front desk, housekeeping or related professional area.

2 year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in Guest Services, Front Desk, Housekeeping or related professional area.

Skills and Abilities

Ability to communicate in the English language. Second language is a plus.
Must be a team player.
Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.
Experience using software programs such as Microsoft Office (Word, Excel, and Outlook).
Knowledge of OPERA and Guest Experience Platform systems is a plus.

This company is an equal opportunity employer.

frnch1

Investor Relations Manager

3 weeks ago

Clever Estate Miami Beach, United States

Job Summary: · We are seeking an experienced and dynamic Investor Relations Manager to join our team. The Investor Relations Manager will be responsible for managing relationships with investors, shareholders, and financial analysts. This role requires strong financial acumen, ex ...
Employee Relations Manager

3 weeks ago

Benihana North Miami Beach, United States

· Position at Benihana · Position Summary: · Under the direction of the Director of Employee Relations, this position serves as the primary point of contact for employee relations matters. This role is responsible for developing resolutions to employee relations issues by prov ...
Employee Relations Manager

1 week ago

Benihana North Miami Beach, United States

· Position at Benihana · Position Summary: · Under the direction of the Director of Employee Relations, this position serves as the primary point of contact for employee relations matters. This role is responsible for developing resolutions to employee relations issues by prov ...
Manager - Public Relations

1 week ago

Nova Southeastern University Fort Lauderdale, United States

**Manager - Public Relations **: · **Job Number**: 505603 · **Work Type**: Full Time with Full Benefits · **Location**: Fort Lauderdale-Davie, Florida · **Department**: University Relations · **Categories**: Communications / Public Relations / Marketing · **About Us**: · **We are ...
Guest Relations Manager

3 weeks ago

Marriott Hotels & Resorts Bal Harbour, United States

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/ Door Staff, Switchboard and Guest Services/ Front Desk. Position directs and works with managers and emp Relations, Manager, Guest Ser ...
ISO Relations Manager

3 weeks ago

Lexio Capital Hollywood, United States

Are you looking for an amazing opportunity as ISO Relations Manager in the Merchant Cash Advance Industry? · Lexio Capital is a direct funder with it's headquarters in Hollywood, FL. We offer alternative financing to businesses throughout the United States. Due to the increasing ...
ISO Relations Manager

2 weeks ago

Lexio Capital Hollywood, United States

Are you looking for an amazing opportunity as ISO Relations Manager in the Merchant Cash Advance Industry? · Lexio Capital is a direct funder with it's headquarters in Hollywood, FL. We offer alternative financing to businesses throughout the United States. Due to the increasing ...
Employee Relations Manager Aventura, Florida

3 weeks ago

Benihana Aventura, United States

Under the direction of the Director of Employee Relations, this position serves as the primary point of contact for employee relations matters. This role is responsible for developing resolutions to employee relations issues by providing advice, research (including investigations ...
A property manager is a person responsible for overseeing and managing a property, including its maintenance, finances, and tenant relations

5 days ago

NovaWorks Hialeah, United States

As an organizational talent, you are often at the center of the action and are not only the hub for our tenants and customers, but also the heart of property management. Your tasks are as diverse as people are different. Your open-minded team from other departments such as rental ...
Community Association Manager

2 weeks ago

FirstService Residential Aventura, United States

**Overview**: · As a Community Association Manger, you'll be responsible for the leading our entire on-site operation. They effectively manage working relationships with all departments acrossthe propertyin order toensure that company objectives are met. Our Community Association ...
Clinical Rehab Liasion

1 week ago

HCA Florida Aventura Hospital Aventura, United States

**Introduction**: · Do you want to be appreciated daily? Our nurses are celebrated for being on the front line, empathetic for patients. At HCA Florida Aventura Hospital our nurses set us apart from any other healthcare provider. We are seeking a Clinical Rehab Liasion to join ou ...
Video Operations Assistant

2 weeks ago

Cardone Enterprises Inc Aventura, United States

**About The Company** · Grant Cardone Enterprises (GCE) is the world leader in education, consulting, and management for small businesses around the world. Founded by renowned business expert, Grant Cardone, Grant Cardone Enterprise has helped small businesses grow and scale for ...
Corporate Tax Director

2 weeks ago

FONTAINEBLEAU DEVELOPMENT LLC Aventura, United States

**Tax Director** · **Company Overview**: · Fontainebleau Development LLC is a prominent real estate development company based in South Florida. With a rich history of delivering exceptional luxury properties and a commitment to excellence, we are seeking a highly skilled and expe ...
Property Manager

3 weeks ago

Multi-Family Aventura, United States

Purpose: The Community Director is responsible for providing leadership and direction in the efficient day-to-day operations of an apartment community. · Reports to: Regional Manager and/or Senior Regional Manager · Supervises: Community Associates · Qualifications: · - High scho ...
Rn Stroke Coordinator

2 weeks ago

HCA Florida Aventura Hospital Aventura, United States

**Introduction**: · **Benefits**: · HCA Florida Aventura Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: · - Comprehensive medical coverage that covers many common services ...
Law Enforcement/ Military/ Armed Security Officer

2 weeks ago

Private Security Aventura, United States

**MUST HAVE A VALID FLORIDA SECURITY OFFICER CLASS D LICENSE** · **MUST HAVE A VALID FLORIDA SECURITY OFFICER CLASS G LICENSE** · **MUST HAVE A VALID DRIVERS LICENSE** · **_ENGLISH + SPANISH PREFERRED_** · Open Shifts: · **ALL SHIFTS** · ALL SECURITY DISPATCHER: · MUST be able to ...
Community Specialist

3 weeks ago

Lululemon Aventura, United States

Who We Are · lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, co ...
Mental Health Tech Prn

2 weeks ago

HCA Florida Aventura Hospital Aventura, United States

**Introduction**: · **Benefits**: · HCA Florida Aventura Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: · - Comprehensive medical coverage that covers many common services ...
Ehr Support Analyst

2 weeks ago

HCA Florida Aventura Hospital Aventura, United States

**Introduction**: · **Benefits**: · HCA Florida Aventura Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: · - Comprehensive medical coverage that covers many common services ...
Kichen Manager

2 weeks ago

AREA 57 CRB Sunny Isles, United States

**Responsibilities** · *Ensure the highest degree of quality and consistency in every aspect of food production. *Control the sanitation and organization of the kitchen, equipment, and related areas to ensure a healthy, safe work environment that exceeds federal, state, and corpo ...