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Las Vegas

    Operator Telephone - Las Vegas, United States - Boyd Gaming Corporation

    Default job background
    Description

    • One (1) year of experience in telephone switchboard, multi-line phone system, and/or customer service preferred.
    • Must be fluent in English, bi-lingual (Spanish) a plus.
    • Must be PC literate and able to type 30 wpm.
    • Must be detail oriented.
    • Must be able to sit for entire shift.
    • Must be able to obtain/maintain any necessary certifications and/or licenses.
    Receive and accurately route phone calls through the property's telephone system in a timely, professional, and friendly manner.

    Job Functions


    • Answer incoming calls on console and accurately direct calls to appropriate extensions/parties.
    • Greet and respond to guests' requests in a friendly, courteous manner.
    • Maintain a complete knowledge of emergency procedures.
    • Receive and log all emergency calls and direct to security and/or facility maintenance departments.

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