Customer Services Representative - Warren, United States - Schwartz Machine Company

Schwartz Machine Company Warren, United States

4 weeks ago

Description

Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met in a timely and professional manner.

Responsibilities:

Respond to customer calls and emails in a courteous and efficient manner
Work with President, COO and Plant Manager on customer quotes
Enter quotes in Job Boss and the client portals as required
Accurately enter orders in Job Boss
Coordinate communication between plant floor and customer for order updates
Respond to client portal requests
Maintain job files
Back-up receptionist for main line as needed
Other duties as assigned

Experience:

2+ years customer service

Qualifications:

High school diploma or equivalent
Associate degree is a plus, but not required
Previous experience in customer service or related field is preferred
Excellent phone etiquette and strong communication skills
Proficient in data entry and computer skills
Knowledge of JobBoss a plus
Ability to multitask and prioritize tasks effectively
Attention to detail

Hours: M-F 8:00am – 4:30pm

Benefits:

Medical and Prescription (shared cost); Dental, Vision, Group Life and Short-term Disability paid by Schwartz; Voluntary Ancillary Benefits – Life, Accident, Hospital Indemnity and Critical Illness paid by employee

Company DescriptionSince 1951, Schwartz Machine has been recognized as one of the leading contract machining companies in the Detroit area. We are known for our quality work and our ability to take our customers' program from prototype to production.
Schwartz is a specialty, precision machining prototype shop serving the automotive, marine, and heavy equipment markets. Major customers include Stellantis, Ford and GM; Mercury Marine; Allison Transmission, Caterpillar, and Navistar; as well as highly precise NASCAR racing customers.

Company Description

Since 1951, Schwartz Machine has been recognized as one of the leading contract machining companies in the Detroit area. We are known for our quality work and our ability to take our customers' program from prototype to production.\r
Schwartz is a specialty, precision machining prototype shop serving the automotive, marine, and heavy equipment markets. Major customers include Stellantis, Ford and GM; Mercury Marine; Allison Transmission, Caterpillar, and Navistar; as well as highly precise NASCAR racing customers.

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