Customer Service Representative - Warren, MI, United States - The Bartech Group Inc

The Bartech Group Inc Warren, MI, United States

2 weeks ago

Full time

Description

Bartech Staffing is a leading engineering, technical and professional staffing firm, and our clients include some of the nation's biggest companies.

Our client has engaged us to assist them in hiring a contract Automotive Customer Service Representative.

Universal Advisors are responsible for managing the day-to-day contact duties with customers with any issues related to Customer Assistance, Marketing Support, EV, and Connection Center.

Communication methods used are Messaging, Phone, and Email.

Advisors are driven to be successful in building relationships with our customers, dealership personnel, Field organization, Brand Quality, and various stakeholders.

Handle inbound interactions between Marketing Support, EV, and Connection Center inquiries through phone, email, or messaging.
Ensuring the Team Leaders and Senior Advisors have the necessary information on case status, suggestions, and resolutions.
Participating in additional training to increase skillset to better handle our customers and Members.
Connection Center Skilling- Technical troubleshooting of vehicle connectivity, Wi¬ Fi, Infotainment and Mobile App concerns.
Attended Bi-Weekly 1:1's with Team Leaders to identify constructive feedback regarding process compliance and customer experience.
Exceed expectations for team KPls, such as service level, Customer Satisfaction and completed on-time activity metrics.

Be a part of a team culture that puts the customer at the center of everything we do while also delivering operational excellence.

Must have availability to work Sunday-Saturday with flexibility on hours depending on the needs the business and shift bid selection.

MUST HAVE LUXURY VEHICLE EXPERIENCE
~ Bachelor's Degree preferred or equivalent work experience
~1+ Years of experience in luxury customer service-related profession
~ Computer navigation and proficiency in Excel, PowerPoint, and Word
~ As a Automotive Customer Service Representative with Bartech Staffing, you will be working through an established and respected staffing organization with over 40 years of serving as a trusted partner to our client companies. Depending upon the client, the assignment, and your performance, you can find potential opportunities for direct employment.
Medical, dental, and vision
~Paid time off, including holidays
~For this opportunity, the successful candidate will be directly employed by Bartech Staffing as a W2 employee while providing services to our client, who is looking for people who are eligible to work in the US and can start immediately.
Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion.

All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-.

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