Contractor Services Representative - Warren, United States - UACL Logistics, LLC

UACL Logistics, LLC Warren, United States

1 week ago

Freelance Transportation / Logistics

Description

As a Contractor Services Representative, you'll be the pivotal link between owner-operators and the resolution of their daily concerns. Whether it's addressing incoming calls with finesse, initiating customer service calls, or collaborating with various departments to ensure swift solutions, your role is crucial to promoting satisfaction and retention.

Here's a glimpse into what your role entails:

Engaging in proactive follow-up calls and diligently monitoring ongoing issues
Guiding owner-operators through dispute resolutions with expertise and empathy
Thoroughly documenting all interactions and actions taken, ensuring comprehensive resolution
Staying ahead of compliance items and collecting related documents quickly
Investigating and resolving paperwork issues promptly and efficiently

What we're looking for:

Minimum Experience and Qualifications:

A high school diploma or GED, laying the foundation for your journey
At least one year of experience in a call center environment or customer service role

Preferred Experience and Qualifications:

Familiarity with the transportation industry, providing valuable context to your role
At least six months of utilizing Microsoft Excel

Your toolkit for success:

A polished, professional demeanor that instills confidence and trust
Exceptional oral and written communication skills, enabling seamless interactions with stakeholders
The ability to thrive in a fast-paced, deadline-driven environment, juggling multiple priorities with ease
Strong organizational skills, ensuring nothing falls through the cracks
Proficiency in data entry, with a typing speed of 88 kpm, ensuring accuracy and efficiency in your tasks

Embark on a rewarding career journey where your talents are recognized and your contributions make a tangible impact. Join us in reshaping the owner-operator experience, one call at a time.

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