Quality Assurance Manager - Hermitage, United States - Joy Baking Group

Joy Baking Group Hermitage, United States

3 weeks ago

Description

Job Description

JOB SUMMARY:

The Quality Assurance Manager supports the Hermitage Cookie production facility at the Hermitage, PA location to facilitate and maintain the food safety and quality programs in coordination with Production, Warehouse, Maintenance, Procurement, and Sanitation departments. This position will work closely with the Quality Director and various department personnel to ensure the facility is meeting the Joy Baking Group, regulatory, and customer requirements for food safety and quality standards in a food manufacturing environment. This person will supervise Quality Department personnel including the Assistant Quality Manager, Quality Technicians, and Specialist. Commitment to gain a thorough understanding of company policies and procedures and supporting their application is essential.

RESPONSIBILITIES:

Responsible for managing (including developing and implementing) food safety and quality programs and ensuring compliance with internal, regulatory, GFSI (SQF), and customer requirements
Fulfill role as SQF Practitioner (both food safety and quality), HACCP coordinator, and PCQI in compliance with FDA Food Safety Modernization Act
Responsible for internal & 3rd party food safety/quality audits (regulatory, customer, NGMO, Halal, and/or SQF), including audit preparation and program review
Coordinate the development, implementation, maintenance & validation of the HACCP / Food Safety and Quality Plans
Serve as the catalyst for leading continuous improvement through technology and scientific research
Manage the performance of the Quality team by providing guidance and feedback and developing skills and competencies of the team by facilitating training and learning on the job.
Establish and implement food safety and quality training for facility personnel to ensure facility personnel are equipped with the competency to produce a safe, quality finished product
Oversee the internal microbiological laboratory operations and compliance, including proficiency testing
Develop, implement, and ensure maintenance of the environmental monitoring program and 3rd party lab testing
Responsible for food safety and quality trend analysis, SPC programs, generating and reviewing data reports with facility personnel to reduce process variation and drive root cause analysis of non-conformities
Responsible for customer / consumer complaint program including responses, investigations, root cause analysis, corrective and preventive action responses and tracking and trending
Manage non-conformance program including investigations and complete CAPA reports ensuring timely resolution and verification of effectiveness
Maintain and implement product specifications and ensure finished goods are labeled as per regulatory and customer requirements
Manage the traceability program for materials and finished goods from receipt to shipping
Assist with research and development with new products through all phases of conceptualization to commercialization
Review and maintain records and documents within Quality department operations
Provide guidance for facility personnel on food safety and quality issues to maintain material and finished product standards
Communicate food safety and quality-related concerns with Senior Management
Perform other duties as directed by supervisor

ESSENTIAL FUNCTIONS:

Must be highly motivated, able to follow direction, and perform assigned work duties independently with minimal supervision
Must be able to speak, listen, and effectively communicate with team members both verbally and in writing
Must be able to work collaboratively with multiple departments and plant leadership
Strong organizational skills and ability to analyze / interpret technical information, mathematical concepts, and form conclusions
Able to read, understand, and strictly follow written procedures for multiple controlled processes
Able to compose policies and procedures pertaining to food safety and quality
Able to identify areas that need attention and either address or report as necessary
Able to prioritize and meet deadlines within specified time constraints
Must be able to accurately take instructions and keep records
This position involves regular bending, stooping, twisting, and lifting.
Required to stand on their feet, walk and perform repetitive tasks up to 12 hours per day
Able to kneel or squat on an occasional basis and climb stairs on a frequent basis
Use hands to grip, pinch, handle, reach, or feel on a frequent basis
Must be able to sit for prolonged periods with frequent repetitive hand motions for keyboard and mouse use and occasional bending/stooping, pushing/pulling, twisting, and lifting/carrying of less than 15 pounds
Adherence to the company attendance policy is required, including expectations of punctuality and limited unapproved absences
Must be able to travel as frequently as quarterly for site visits
Although this role is primarily day turn hours, as a continuously operational facility, some collaboration with other departments and personnel may be necessary during off-shifts.
Able to work full time, approximately 45-50 hours/week, primarily day turn hours

QUALIFICATIONS:

Bachelor's degree in food science or 5 years of experience in a comparable position
Knowledgeable in food manufacturing principles and operations regarding food safety and quality requirements
PCQI and HACCP certification and very strong HACCP and regulatory skills
Knowledge of HACCP, GMP, FSMA, GFSI (preferably SQF), Food security, Food fraud, Allergens, and other essential food safety programs
Laboratory experience, including fundamental laboratory techniques, in sample collection and microbiological analysis
General knowledge of plant functions, i.e., production, maintenance, warehouse, shipping and sanitation.
Excellent interpersonal and communication skills
Excellent computer skills including proficiency in MS Office

Company DescriptionWe are an independent, 100% employee-owned business practicing the art of cone baking since 1918. Starting as a family business, we built an organization we remain proud to be a part of over 100 years later. With that many years under our belt, we know how to make the best cones on the market. Our product quality, paired with our exceptional customer service, has helped us become the largest ice cream cone producer in the United States.

Company Description

We are an independent, 100% employee-owned business practicing the art of cone baking since 1918. Starting as a family business, we built an organization we remain proud to be a part of over 100 years later. With that many years under our belt, we know how to make the best cones on the market. Our product quality, paired with our exceptional customer service, has helped us become the largest ice cream cone producer in the United States.

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