Project Manager - Sacramento, United States - Zennify

Description

For Future Opportunities

The Project Manager (PM) leads project teams to drive Zennify's projects forward and achieve successful customer Go Lives and outcomes.

The PM delivers projects using Zennify's methodologies and governance practices. The role plans, orchestrates, & maintains the planning and execution of customer implementations of Zennify's solutions.

The PM is effective in juggling multiple fast-paced engagements, and at the same time establishing a trusted partner relationship with Zennify's customers.

As a Project Manager, you work closely with clients to translate project scope and objectives into achievable timelines while utilizing a Hybrid Agile Scrum methodology.

You ensure the client achieves value from their Salesforce or nCino implementation investment.

You understand your customers' business, overall goals, objectives, pain points, areas of opportunity, definition of success and you seek a clear understanding of how success will be measured in the engagement.

Project Managers will support leaders within Zennify's Delivery Organization and will direct and influence customers with customer-side project involvement, operational readiness, and project issue relationships.

Primary Responsibilities

Lead project management functions including but not limited to scheduling, resource management, budgets, project margin, compliance, project hours approval & timeline
Exercise project control to efficiently manage task completion, contain scope and execute change requests as necessary, and identify and proactively mitigate risks to the project
Support complex projects in a fast-paced environment with deadlines, critical data, and complex details
Deliver project tasks and perform project oversight throughout the project lifecycle such as:
Create project plans and schedule; manage and update throughout the project
Manage & monitor ongoing work on project tasks in a variety of applications including JIRA, Smartsheet, & Salesforce
Create & manage team assignments & resource planning
Monitor weekly/hourly project burn, track all utilization, update and manage accurate utilization, and manage capacity to keep team efficiently staffed
Create & send status reports
Serve as the primary project and escalation contact as it pertains to budget, timeline and scope management
Manage and delegate work to the project team to ensure team meets all timelines
Lead and participate in recurring project management and Scrum meetings, as needed
Submit and review internal weekly project check ins
Manage project risks and communicate effectively to project stakeholders
Review/complete project set up and go live checklists
Review and approve invoices, auditing for any rate mistakes, hours mistakes, misuse of terms, or any similar errors
Review SOWs and Change Orders, collaborating with the Account Team, as appropriate
Manage conflicts with both internal and external teams and seek satisfactory resolutions
Leads team through Change Order management, working closely with the Engagement Manager and Account Executive.

Additional Project Duties:
Meeting prep (agenda, logistics, resource assignment)
Communicate action items and and next steps, post meeting
Partner with project technical leadership to establish sprint schedules
Create sprint summary reports
Establish deployment plan (schedule, sequence)
Internal Contributions
Contribute to Zennify's PMO in defining and refining PM best practices, mentoring junior level PMs, and cultivating a team environment among fellow Project Managers

Required Qualifications

2-4+ years of implementing enterprise-scale software or technology solutions as a Project Manager
Demonstrated project leadership skills, with direct responsibility for managing project teams, budget and schedule
Strong customer-facing communication and interpersonal skills with the ability to support complex engagements
Proven history of delivering high quality results on schedule and within budget
Ability to lead both small and enterprise-wide engagements, facilitate meetings, mentoring teams of junior team members and effectively managing client escalations
Successfully manage and communicate with a remote distributed team
Willing to adapt to hours of work in non-traditional business hours pending project needs
Ability to meet travel requirements, when applicable (up to 20% travel projected)
Ability to multi-task and perform effectively under pressure
Demonstrated negotiation, conflict management and leadership skills
Thrives in a team-based, high energy and fast-paced environment
Service-oriented and innately driven to produce outstanding customer satisfaction and results
Analytical and able to logically and methodically work through problems
Possess a sense of urgency with strong organizational and follow-up skills
Able to analyze customer issues, articulate comprehensive solutions, and craft a plan of action
Passionate about Customer Success and is a great listener
Embodies Zennify culture and is a team player and exemplifies the company's core values
Ability to travel to clients as required
Is comfortable with the overuse of GIFs on Slack (no, seriously, we send a lot of GIFs)

Preferred Qualifications

2+ years of CRM and implementation experience
1+ years experience in the financial services or healthcare industries
Bachelor's degree in Business Administration and/or Information Technology or equivalent experience.
PMP Certification
Agile SCRUM Master Certification
Certifications (Admin, Sales, Service, Marketing, etc.)
Working knowledge of industry best practices and implementation experience of the salesforce product suite

Qualities of the ideal candidate

Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Strong supervisory and leadership skills.
Ability to prioritize tasks and to delegate them when appropriate.
Thorough understanding of or the ability to quickly learn about the project or product being developed.
Be a nerd. No, seriously, we are all a little nerdy here. If nerding out can both excite you and put you at ease, you're in good company.

The full compensation package is based on candidate's experience and certifications.

Zennify pay range

$95,000—$150,000 USD

Pay Transparency

We believe that pay transparency helps to foster trust and open communication between employers and employees.

It allows our team members to have a clear understanding of their earning potential and the expectations associated with their roles.

We also believe that pay transparency promotes fairness, as everyone is compensated based on their experience and skills, regardless of factors such as gender, race, or ethnicity.

We recognize that the skills and experience of our candidates may vary, and we are committed to compensating them accordingly.

As such, we will evaluate each candidate's qualifications, experience, and performance to determine the appropriate compensation within the stated salary range.

We hope that this transparent approach to compensation will provide our potential candidates with the information they need to make informed decisions about their career paths.

This is what we mean when we say we're the Sum of Our Parts

We understand that everyone comes to the table with their own special histories, perspectives, opinions, backgrounds, and cultures.

Here at Zennify, we believe that all of those distinctive individual aspects of our employees are precisely what makes Zennify a great place to work.

We want to see you for who you are, so please bring your whole self to the interview process with us.

In fact, here are some unique benefits that we offer as a direct result of our amazing employees:


Pawreavement & Pawternity Leave:

Two days off of work if you bring a new furry friend home, and two days off of work if you have to say goodbye to one.

We take our pets very seriously at Zennify, so it's important to us to represent our entire family in the benefits we offer

Unlimited


PTO:
Because we want you to be a human being first and an employee second

We cannot wait to meet you

About Us

Founded in 2013, Zennify is a Platinum Salesforce consulting partner focused in Financial Services, Health and Life Sciences, and other key industries that prioritize the customer experience.

With consistently high Customer Satisfaction scores, we live to provide epic solutions that solve our customers' challenges, and exceed expectations Our commitment to People Development and Customer Success are the driving forces behind our firm.

Our purpose is to provide opportunities for professionals to develop amazing careers that drive compelling business impact. We promote and grow from within, building on strengths and investing in development.

Balancing industry-leading Salesforce technical expertise with clear purpose and line of sight to our client's business objectives, we deliver innovative and contextual solutions that scale.

Zennify's mission is to be problem solvers and relationship builders, striving to create solutions, opportunities, and sustained success for our people, customers, community, and future generations.

We aspire to be the most trusted, impactful, and inspirational advisor in the consulting ecosystem.

As professionals, we put in the work and are committed to milestones, but at Zennify having fun and giving back are part of the journey.

We offer a culture that inspires, a place people love coming to work and believe in open communication. It's all part of the Zenn

Our Values:
Inspire Passion, Embrace Equality, Be Authentic, Integrity Matters.

EEO Posting Statement

It is the policy of Zennify to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.

This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities.

Provisions in applicable laws providing for bona fide occupational qualifications, business necessity, or age limitations will be adhered to by the company where appropriate.

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