Business Travel Sales Manager - Phoenix, United States - Westmont Group

Westmont Group
Westmont Group
Verified Company
Phoenix, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

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Description

JOB SUMMARY


The Sales Manager is a highly motivated, goal-oriented individual responsible for the generation, successful achievement, and future development of significant transient sales volume produced at established levels of profitability.

Serving as the strongest, most visible outside ambassador of the Hotel.

This position requires exceptional organization and dedication to interpersonal communications to fulfill the numerous responsibilities of client relationships, industry involvement, business strategy, financial accountability, and team leadership.

Responsibilities also include proactively soliciting and handling all revenue-related opportunities in a sale. Actively upsells each business opportunity to maximize all revenue opportunities. Achieves personal and team related revenue goals for hotel. Ensures business is turned over properly and in timely fashion for proper service delivery.


JOB FUNCTIONS

  • Generate, achieve and develop targeted transient sales volume & assigned group segmentation, reflecting budgeted levels of revenue generation and profitability.
  • Upsell/negotiate services to maximize revenue and profit.
  • Provide exceptional customer service through relationship development, strategizing account development and creating plans that fully exhibit commitment to the fulfillment of customer expectations.
  • Sell the Hotel creatively, utilizing a goals/benefits/features approach to securing business.
  • Assert comprehensive knowledge and keen awareness of the Hotel's primary market, its surrounding areas and resources.
  • Assert knowledge and maximization of any Brand programs; sell strategy and brandspecific pricing techniques (as applicable).
  • Maintain a working knowledge and awareness of the competition in current and changing conditions; frequently visiting facilities and reporting on the business climate as it relates to competitive advantage.
  • Support and implement the specific Transient Sales actions outlined in the Annual Business & Marketing Plans to maintain the corporate direction.
  • Aggressively prospect, research and solicit new accounts.
  • Identify and develop new transient market opportunities and strategies, aggressively pursuing the appropriate mix and type of business that will best achieve the Hotel's sales plan and direction.
  • Responsible for maintaining the integrity of Sales records and reports including the Booking database (if applicable), Account files and any forecasted account volume.
  • Responsible for the online RFP Management processes as applicable to brand or third party source, for securing corporate negotiated Accounts.
  • Actively participate in Revenue Strategy meetings with DOS, GM, Revenue Manager and other members of the leadership team.
  • Participate in team brainstorming sessions, Hotel staff meetings and client events as required for specific business situation, or as requested by Director of Sales or General Manager.
  • Conduct site inspections, escort client visits, actively entertain, and personally interact with customers, as appropriate for transient travel development.
  • Promote the Hotel through regular industry involvement and exposure at local and/or national events.
  • Liaison with appropriate Brand alliances (as applicable) to promote and generate transient business opportunities through joint sales trips, Familiarization tours, events, etc.
  • Promote the City and the Hotel via planned sales calls and occasional sales trips to personally meet with clients outside of immediate area.

EXPERIENCE

  • Two years hotel sales or corporate travel management experience.
  • Brand experience preferred (as applicable to hotel).
  • Threeyear equivalent combination of management education and sales or hospitality industry experience.
  • High School Diploma or equivalency.

SKILLS AND KNOWLEDGE

  • Strong, comprehensive knowledge and keen awareness of the Hotel's primary neighborhood, its surrounding areas, and resources.
  • Possess excellent selling and closing skills.
  • Ability to provide exceptional customer service through the creative development and fulfillment of proposals and Business Agreements.
  • Ability to achieve designated sales goal production.
  • Ability to research, price, strategically plan and negotiate on the Hotel's behalf.
  • Ability to establish priorities, work independently, and accomplish timeline objectives.
  • Ability to solicit business: identify and develop new leads as well as uncover leads from existing accounts.
  • Ability to evaluate business trends and apply/modify strategies to maximize revenues and profitability.
  • Ability to develop, support and implement effective Sales Action Plans.
  • Skilled in prompt, assertive decisionmaking and problemsolving.

EOE
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