Dental Clinic Patient Services Representative - Seattle, United States - King County

Description

Salary: $ $33.08 Hourly

Location : Bellevue, WA

Job Type: Career Service, Full Time, 40 hrs/week

Job Number: 2024SMD21811

Department: DPH - Public Health

Division: Community Health Services

Opening Date: 05/13/2024

Closing Date: 5/27/2024 11:59 PM Pacific

FLSA: Non-Exempt

Bargaining Unit: C9 : PROTEC17-DPH, DCHS-Admin

Full- or Part-Time: Full Time

Summary

Public Health- Seattle & King County is seeking a Dental Clinic Patient Services Representative (Administrative Specialist II) to join our vibrant multi-disciplinary, and diverse dental team to support the delivery of health services to the county's most vulnerable people.

Our clients are culturally, socially, and linguistically diverse. Applicants should be committed to working with diverse populations to provide excellent customer service to people from a broad range of cultures, communities, backgrounds, and experiences, including people experiencing homelessness and/or mental illness. This position supports and advances the Community Health Services Division (CHS) values for fair and culturally competent service delivery, innovative, effective, and efficient application of resources, building a culture of performance, expanding opportunities to seek input, and listen and respond to clients.

This position will be based out of our Eastgate Health Center and may float to the other four dental clinics (Columbia Downtown, North, Renton,) as needed for business operations. This full-time position is a Career Service position.

Please note that the work performed by this position will be completely onsite. This position will not be able to telecommute.

Background

King County Dental Clinics provide emergency and comprehensive dental services to an ethnically and racially diverse population of low-income children and adults, including pregnant women and homeless adults and teens.

This posting will create a list of qualified candidates that may be considered for selection of additional career service, term limited temporary (TLT), short-term temporary (STT), or special duty assignment (SDA) vacancies over the next 6 months.

Commitment To Equity and Social Justice

Named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.

The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all - in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts.

We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights, opportunities, and experiences across racial groups. Since declaring Racism is a Public Health Crisis in June 2020, King County and Public Health committed to being intentionally anti-racist and accountable to Black, Indigenous and People of Color communities.

To learn more, please visit

Work Schedule

The work schedule for the clinic locations will be Monday through Friday, 8:00am-5:00pm. This position is a full-time at 40 hours per week (1.0 FTE). This position is subject to the provisions of the Fair Labor Standards Act and is overtime eligible.

Work Location

This position will work primarily at the Eastgate Dental Clinic located at 14350 SE Eastgate Way Bellevue, WA You may need to occasionally float to other Public Health Dental Clinics throughout King County. The other clinics you may need to work at include:

• Renton Public Health Center at Renton Technical College located at 3201 NE 7th Street, Renton, WA
• Columbia City Center for Health located at th Ave S, Seattle, WA
• Downtown Public Health Center located at 2124 4th Ave, Seattle, WA
• North Seattle Public Health Dental Clinic (Lake City) located at 12359 Lake City Way NE, Seattle, WA

Job Duties

• Interpret communication between Public Health staff and clients in order to provide Public Health services.
• Greet patients, both in person on the phone, and electronically complete registration and check-in.
• Schedule patient visits with appropriate providers and programs.
• Making appointment reminder and outreach phone calls.
• Solicit financial and insurance information, verify insurance coverage, calculate charges, and collect payments when appropriate.
• Identify when patient needs triage by healthcare staff, and quickly identify potential emergencies.
• Coordinate patient and information flow, while maintaining patient confidentiality and complying with Federal HIPAA laws.
• Utilize a variety of computer programs, including Epic (Wisdom), Provider One, and Microsoft Office.
• Utilize interpreters as appropriate.
• Verify that visits and paperwork are correct to ensure accuracy and billing.
• Perform general office duties such as copying, faxing and other clerical duties.

Experience, Qualifications, Knowledge, Skills

Our ideal candidate will demonstrate the following (Minimum):

• Experience working in a healthcare or social service delivery environment, providing a high level of customer service in a fast-paced, high-volume environment for at least one (1) year OR equivalent education/training in this kind of work.
• Commitment to providing exceptional customer service with compassion and patience, are approachable, are effective listeners, and will enjoy working with people from a variety of cultures, communities, backgrounds, including individuals with limited English or living homeless.
• Skilled at handling confidential data and sensitive situations with tact and discretion.
• Detail-oriented.
• Reliable in attendance and punctuality.
• Skilled at organizing, prioritizing, problem solving.
• Skilled at communicating and explaining information in a clear, professional, and simple manner.
• Are action-oriented and able to quickly prioritize, use time effectively and efficiently, are skilled at identifying and eliminating barriers, and are willing to ask for help to accomplish tasks.
• Enjoy working with a team, are cooperative, encourage collaboration, and can work with teammates to find collectively beneficial solutions.
• Are able to maintain their composure under pressure.
• Able to read, write, and communicate in English.
• Understanding of inclusive engagement as well as equity and social justice principles-experience incorporating these principles into daily work and collaborating with a team to drive program toward racial and social equity goals.

The most competitive applicants will have the following experiences and qualifications (Desired):

• Experience in the dental field. Applicants with clinical dental experience are encouraged to apply.
• Experience with welcoming and screening clients arriving for appointments.
• Bilingual candidates are encouraged to apply.
• Demonstrated reliable attendance.
• Experience with Epic administrative practice management.
• Experience with Epic clinical documentation.
• Any equivalent combination of experience and education which provides the applicant with the desired skills, knowledge and ability required to perform the work.

Supplemental Information

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

Who May Apply

This Career Service position is open to all qualified applicants.

Application Process

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

The following items are required to be considered for this vacancy:

• NeoGov Job Application (The responses on your job application should be thorough and complete and will be used in the screening process)
• Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process)
• Resume (Outlining relevant experience)

Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.

Necessary Special Requirements

• The selection process may include evaluation of application materials and supplemental questions, interviewing, and testing. You must completely fill out the application with your relevant education and work experience.
• The selected candidate must be able to pass a thorough background investigation, but findings may not necessarily disqualify an applicant for employment.
• For more information on our selection process, please refer to For tips on interviewing, please visit
• Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
• Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
• Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
• Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
• When Public Health responds to an emergency, and in accordance with relevant CBA language and/or KC policy and procedures, we may assign duties outside your regular job description. This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department.
• If you need a disability accommodation in the application or testing process, please call the contact number listed on the job announcement.

Union Membership

This position is represented by PROTEC17-DPH

Contact

For questions about this recruitment, please contact Salyse Duckworth, HR Analyst at

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:

• Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
• Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
• Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
• Transportation program and ORCA transit pass
• 12 paid holidays each year plus two personal holidays
• Generous vacation and paid sick leave
• Paid parental, family and medical, and volunteer leaves
• Flexible Spending Account
• Wellness programs
• Onsite activity centers
• Employee Giving Program
• Employee assistance programs
• Flexible schedules and telecommuting options, depending on position
• Training and career development programs

For additional information about employee benefits, visit our

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.

NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.

For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.

01

Please describe your training and/or experience in a position requiring significant public contact where you were responsible for providing detailed information over the phone or in person. This would include determining whether calls should be referred to someone else, as well as exchanging, correcting, and verifying information received from members of the public quickly and efficiently.

02

Do you have experience working with diverse populations, such as individuals of different ages, races, ethnic groups or who speak limited English?

• Yes
• No

03

If you answered yes to the previous question, please provide an example, including strategies you have used successfully.

04

Describe how you have developed your customer service skills in the work environment - As part of your answer, please include how you gained the ability to build and maintain effective relationships to ensure customer satisfaction, as well as when and where you gained this ability.

05

Do you have experience with the EPIC electronic health records system?

• Yes
• No

06

If you answered yes to the previous question, please describe how you gained that experience and include details on what job position you worked in while using EPIC.

07

Do you have experience with any other electronic health records system?

• Yes
• No

08

If you answered yes to the question above, please name the system or systems and describe in what capacity you use it at your current/former job (for example: check-in or checkout desk; appointment scheduling).

09

Please select software programs for which you are proficient:

• Microsoft Outlook
• Microsoft Excel
• Microsoft Word
• None of the above

10

Are you applying to this position as an eligible current or previous King County Employee Priority Placement Program Participant? ANDIs this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? ANDDo you possess the skills and abilities to qualify for this position?

• Yes, I was given a layoff notice from my role at King County and I am within two years of the effective date of my layoff. Additionally, the position I was laid off from was the same or a higher percentage of FT status when compared to this one.
• No.

11

If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided:1. The title you held when you received your layoff notice2. The department you worked in3. The effective date of your layoff

Required Question