- Responsible for daily operations, fleet availability, and revenue generation for his or her assigned function
- Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
- Resolves customer issues, ensuring a positive customer experience
- Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
- Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
- Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
- Conducts performance evaluations that are timely and constructive, where applicable
- Manages the airport and assigned locations/geographic areas when the General Manager is not present
- Participates in the recruiting process, as required
- Provides management with various updates and indicators as requested
- Remains current on all administrative duties according to company policy
- High School Diploma required
- Bachelor's Degree preferred
- Professional Experience:
- 1-3 Years prior experience of customer service or operations, according to specific job duties
- Experience in car rental, hospitality, or tourism a plus
- Results orientation
- Ability to direct and motivate teams
- Ability to work effectively with Senior leaders
- Customer service resolution practices
- Excellent communication techniques
- People management and leadership capability
- Sales Management/Coaching ability
- Operations Management
- Highly organized
- Ability to solve problems independently
- Working knowledge of Microsoft office suite.
- Time Management skills
- Customer service aptitude - Ability to address and resolve customer service issues
- Excellent oral and written communication skills
- Personal Accountability
- Effective Communication
- Demonstrates Initiative
- Passion for Customer Service & Stakeholder Success
- Trust & Integrity
- Adaptable and Flexible
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Manager, Claims Operations
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USAA Colorado Springs, United States Full timeWhy USAA? · Let's do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to g ...
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Operations Manager
3 days ago
Sprague Pest Solutions Colorado Springs, CO, US, United States:Service Center Operations Manager · Being an Operations Manager for Sprague Pest Solutions means reinforcing Sprague's commitment to uncompromising service and upholding the values of consistency, accountability, respect, and teamwork. Operations Managers supervise service techn ...
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Operations Manager
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Thrive Health Systems Colorado Springs, United StatesJob Description · Job DescriptionBenefits:401(k) · Employee discounts · Paid time off · Training & development · Wellness resources · Thrive Health Systems is looking for an Operations Manager. · Thrive Health Systems is a natural health care company. Through the years, Thrive h ...
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IT Operations Manager
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Peraton Colorado Springs, United StatesResponsibilities: · Peraton is hiring an IT Operations Manager to assist with managing the day-to-day IT activities for an enterprise program in Colorado Springs, CO. This position will report directly to the Technology Program Director, Senior Manager and will lead a 24/7 Missi ...
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IT Operations Manager
1 week ago
Peraton Colorado Springs, United States Full timeResponsibilities · Peraton is hiring an IT Operations Manager to assist with managing the day-to-day IT activities for an enterprise program in Colorado Springs, CO. This position will report directly to the Technology Program Director, Senior Manager and will lead a 24/7 "Missio ...
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IT Operations Manager
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Peraton Colorado Springs, United StatesResponsibilities · Peraton is hiring an IT Operations Manager to assist with managing the day-to-day IT activities for an enterprise program in Colorado Springs, CO. · This position will report directly to the Technology Program Director, Senior Manager and will lead a 24/7 "Mis ...
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Operations Manager
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Sprague Pest Solutions Colorado Springs, CO, United States Full time: Service Center Operations Manager · Being an Operations Manager for Sprague Pest Solutions means reinforcing Sprague's commitment to uncompromising service and upholding the values of consistency, accountability, respect, and teamwork. Operations Managers supervise service te ...
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Operations Manager
3 days ago
Sprague Pest Solutions Colorado Springs, United States:Service Center Operations Manager · Being an Operations Manager for Sprague Pest Solutions means reinforcing Sprague's commitment to uncompromising service and upholding the values of consistency, accountability, respect, and teamwork. Operations Managers supervise service techn ...
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Campus Operations Manager
3 days ago
Colorado Technical University Colorado Springs, United StatesThe Campus Operations Manager is accountable for driving continuous improvement, performance efficiencies and capabilities across the campus. The position manages complex projects and monitors operational standards and business metrics. The Campus Operations Manager must work eff ...
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Campus Operations Manager
3 days ago
Career Education Corporation Colorado Springs, United StatesThe Campus Operations Manager is accountable for driving continuous improvement, performance efficiencies and capabilities across the campus. The position manages complex projects and monitors operational standards and business metrics. The Campus Op Operations Manager, Operation ...
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Campus Operations Manager
3 days ago
Colorado Technical University Colorado Springs, United StatesFor the Colorado Springs campus and Denver South location. Other Duties as assigned. Knowledge, Skills and Abilities, Competencies Knowledge and proficient with of Microsoft Office to include Excel and PowerPoint Excellent student/customer service sk Operations Manager, Operation ...
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Branch Operations Manager
1 week ago
Hercules Industries Colorado Springs, United StatesThe Branch Operations Manager is primarily responsible for performing operation, administrative, and inventory control functions for the Branch. This includes managing the inventory to support sales growth and meet area asset management goals. The Branch Operations Manager will o ...
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Assistant Operations Manager
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Assistant Operations Manager
2 weeks ago
ARAMARK Refreshment Services, Inc. Colorado Springs, United StatesJob Description · The Assistant Operations Manager is responsible for coordinating day to day production activities. This position ensures compliance with Aramark and client policies, procedures, guidelines, and standards as well as all applicable government, regulatory and/or ac ...
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Linen Operations Manager
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Catering Operations Manager
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Pharmacy Operations Manager
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RPh on the Go Colorado Springs, United StatesJob Description · Job DescriptionMinimum 1+ years pharmacy experience required. · RPh on the go is searching for a Pharmacy Operations Managerfor a temp to hire opportunity. · Shifts:1st · Hours: M-F 8:00am - 4:30pm · POSITION SUMMARY: · The Operations Manager assumes responsibil ...
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Catering Operations Manager
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SSA Group Colorado Springs, United StatesU.S. Olympic & Paralympic Museum, 200 S. Sierra Madre St., Colorado Springs, Colorado, United States of America · Req #3792 · SSA Group at U.S. Olympic & Paralympic Museum is looking for a talented Catering Operations Manager to join our team · Please note that for this position ...
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Linen Operations Manager
4 days ago
HHS, LLC Colorado Springs, United StatesUCHealth Memorial Hospital Central · Salary $55,000 · Linen Operations Manager · Manage the hospital's linen program to support effective distribution, collection, and overall linen usage. Linen is one of the most overused resources in a hospital, and through effective management ...
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Branch Operations Manager
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Hercules Industries, Inc. Colorado Springs, United StatesJob Description · Job DescriptionThe Branch Operations Manager is primarily responsible for performing operation, administrative, and inventory control functions for the Branch. This includes managing the inventory to support sales growth and meet area asset management goals. The ...
Operations Manager - Colorado Springs, United States - Hertz
Description
The Airport Operations Manager directs the process and activities of frontline employees, including but not limited to CSAs, CXAs, Flex Reps, VSAs, or other non-exempt employees, and may assist the Senior Operations Manager in overseeing a brand or department of an airport location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency.The Airport Operations Manager helps to provide overall leadership to non-exempt employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations. The Airport Operations Manager may lead a brand or a function and all brands, depending on the size of the location.
The key responsibilities and accountabilities for the Airport Operations Manager are:
Educational Background: