Jobs
>
Colorado Springs

    IT Operations Manager - Colorado Springs, United States - Peraton

    Peraton
    Peraton Colorado Springs, United States

    1 week ago

    Default job background
    Description

    Responsibilities:

    Peraton is hiring an IT Operations Manager to assist with managing the day-to-day IT activities for an enterprise program in Colorado Springs, CO. This position will report directly to the Technology Program Director, Senior Manager and will lead a 24/7 Mission Essential team of IT professionals. The ideal candidate will directly support the Air Force customer by assisting with Incident Management, Change Management, and Service Request processes. The Information Technology Operations Manager will also help to monitor system stability and assess performance of enterprise mission-critical systems to ensure stability, prevent delays and outages, and quickly resolve technical issues that arise. This role leads other technical professionals in the execution of site-specific installation/implementation guides and serves as the single point-of-contact for all Operations escalation activities related to the program.

    What you'll do:

    • This critical role requires a dynamic leader who has high energy, impeccable integrity, and operates at start-up speed
    • Excellent organizational, leadership and communication skills in order to provide effective leadership and mentoring of staff.
    • Demonstrated ability to work effectively across functional groups of the organization and provide mentorship, guidance, and professional development.
    • Coordinate and lead reoccurring customer facing meetings, relaying technical details, capturing actions, and collaborating with engineers to provide permanent solutions
    • Lead operational support for a 24x7 Service Desk comprise of Tier 2-3 IT support technicians
    • Drive Operational task in sync with Engineering in direct support of organizational requirements
    • Participate as a voting member of all Technical Review Boards (TRB) and provide technical recommendations in support operational request
    • Coordinates refinement of Standard Operating Procedures (SOPs) and Operational Work Instructions (OWI) to ensure program meets established Service Level Agreements (SLAs)
    • Works closely with the EITSM Manager for handling service desk escalations by assessing the situation and devising a solution to the problem, which could include equipment replacement or repair
    • Coordinates vendor support for hardware/software for fielded equipment
    • Assist with effectively managing and staffing qualified personnel to perform all Performance Work Statement (PWS) and Statements of Work (SOW) for Peraton and subcontractor agreements
    • Manage labor forecasting for the Operations team to include staffing plans, hiring assistance, employment oversight, performance review, timesheet approval, training, and discipline of employees
    • Promotes system operational efficiency by standardizing management processes and automating them IAW with ITIL principles
    Qualifications:

    What you'll need:

    • 10 years of applicable experience, maybe of supervisory or management experience
    • Must have an active DoD Secret Clearance at a minimum
    • Must have strong leadership experience
    • Must have exceptional communication skills
    • Knowledge on IT software and hardware, including servers and network systems
    • Knowledge about the following areas: Remedy, BMC, Active Directory
    • Ability to exercise independent judgment and discretion
    • Strong written and verbal communications skills
    • Must be able to establish and maintain interpersonal relationships, as well as handle complaints, settle disputes and resolve conflicts
    • Able to travel up to 25% to meet with customers, stakeholders, and geographically disbursed team members
    • Must be available 24x7 if needed for on-call support to respond to high urgency escalated technical issues
    • Must be able to work on-site in a fast-paced customer site at least 5 days per week
    • CompTIA Security + (required)
    • ITIL Certification (required)
    • At least one other IT Certification, examples include, but not limited to:
    • Certified Systems Engineering Professional (CSEP)
    • Microsoft Certified Systems Engineer (MCSE)
    • Cisco Certified Network Associate (CCNA)

    Desired experience:

    • Bachelors degree in computer science, Computer Information Systems, or equivalent with 8 years experience, Master's Degree & 6 years experience, or PhD and 4 years experience.
    Peraton Overview:

    Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.

    Target Salary Range:
    $104,000 - $166,000. This represents the typical salary range for this position based on experience and other factors.
  • USAA

    Manager, Claims Operations

    1 week ago

    USAA Colorado Springs, United States Full time

    Why USAA? · Let's do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to g ...

  • Sprague Pest Solutions

    Operations Manager

    2 days ago

    Sprague Pest Solutions Colorado Springs, CO, US, United States

    :Service Center Operations Manager · Being an Operations Manager for Sprague Pest Solutions means reinforcing Sprague's commitment to uncompromising service and upholding the values of consistency, accountability, respect, and teamwork. Operations Managers supervise service techn ...

  • Thrive Health Systems

    Operations Manager

    3 days ago

    Thrive Health Systems Colorado Springs, United States

    Job Description · Job DescriptionBenefits:401(k) · Employee discounts · Paid time off · Training & development · Wellness resources · Thrive Health Systems is looking for an Operations Manager. · Thrive Health Systems is a natural health care company. Through the years, Thrive h ...

  • Peraton

    IT Operations Manager

    2 weeks ago

    Peraton Colorado Springs, United States

    Responsibilities · Peraton is hiring an IT Operations Manager to assist with managing the day-to-day IT activities for an enterprise program in Colorado Springs, CO. · This position will report directly to the Technology Program Director, Senior Manager and will lead a 24/7 "Mis ...

  • Peraton

    IT Operations Manager

    1 week ago

    Peraton Colorado Springs, United States Full time

    Responsibilities · Peraton is hiring an IT Operations Manager to assist with managing the day-to-day IT activities for an enterprise program in Colorado Springs, CO. This position will report directly to the Technology Program Director, Senior Manager and will lead a 24/7 "Missio ...

  • Sprague Pest Solutions

    Operations Manager

    2 days ago

    Sprague Pest Solutions Colorado Springs, CO, United States Full time

    : Service Center Operations Manager · Being an Operations Manager for Sprague Pest Solutions means reinforcing Sprague's commitment to uncompromising service and upholding the values of consistency, accountability, respect, and teamwork. Operations Managers supervise service te ...

  • Sprague Pest Solutions

    Operations Manager

    2 days ago

    Sprague Pest Solutions Colorado Springs, United States

    :Service Center Operations Manager · Being an Operations Manager for Sprague Pest Solutions means reinforcing Sprague's commitment to uncompromising service and upholding the values of consistency, accountability, respect, and teamwork. Operations Managers supervise service techn ...

  • Hertz

    Operations Manager

    1 week ago

    Hertz Colorado Springs, United States Full time

    The Airport Operations Manager directs the process and activities of frontline employees, including but not limited to CSAs, CXAs, Flex Reps, VSAs, or other non-exempt employees, and may assist the Senior Operations Manager in overseeing a brand or department of an airport locati ...

  • Career Education Corporation

    Campus Operations Manager

    2 days ago

    Career Education Corporation Colorado Springs, United States

    The Campus Operations Manager is accountable for driving continuous improvement, performance efficiencies and capabilities across the campus. The position manages complex projects and monitors operational standards and business metrics. The Campus Op Operations Manager, Operation ...

  • Colorado Technical University

    Campus Operations Manager

    2 days ago

    Colorado Technical University Colorado Springs, United States

    The Campus Operations Manager is accountable for driving continuous improvement, performance efficiencies and capabilities across the campus. The position manages complex projects and monitors operational standards and business metrics. The Campus Operations Manager must work eff ...

  • Colorado Technical University

    Campus Operations Manager

    2 days ago

    Colorado Technical University Colorado Springs, United States

    For the Colorado Springs campus and Denver South location. Other Duties as assigned. Knowledge, Skills and Abilities, Competencies Knowledge and proficient with of Microsoft Office to include Excel and PowerPoint Excellent student/customer service sk Operations Manager, Operation ...

  • ARAMARK Refreshment Services, Inc.

    Assistant Operations Manager

    2 weeks ago

    ARAMARK Refreshment Services, Inc. Colorado Springs, United States

    Job Description · The Assistant Operations Manager is responsible for coordinating day to day production activities. This position ensures compliance with Aramark and client policies, procedures, guidelines, and standards as well as all applicable government, regulatory and/or ac ...

  • Aramark Corp.

    Assistant Operations Manager

    2 weeks ago

    Aramark Corp. Colorado Springs, United States

    Job Description · The Assistant Operations Manager is responsible for coordinating day to day production activities. This position ensures compliance with Aramark and client policies, procedures, guidelines, and standards as well as all applicable government, regulatory and/or ac ...

  • Hercules Industries

    Branch Operations Manager

    1 week ago

    Hercules Industries Colorado Springs, United States

    The Branch Operations Manager is primarily responsible for performing operation, administrative, and inventory control functions for the Branch. This includes managing the inventory to support sales growth and meet area asset management goals. The Branch Operations Manager will o ...

  • HHS, LLC

    Linen Operations Manager

    1 week ago

    HHS, LLC Colorado Springs, United States

    UCHealth Memorial Hospital Central · Salary $55,000Linen Operations ManagerManage the hospital's linen program to support effective distribution, collection, and overall linen usage. Linen is one of the most overused resources in a hospital, and through effective management, you ...

  • SSA Group

    Catering Operations Manager

    1 week ago

    SSA Group Colorado Springs, United States

    SSA Group at U.S. Olympic & Paralympic Museum is looking for a talented Catering Operations Manager to join our team · Please note that for this position, we accept applications on an ongoing basis. There is no set deadline for submitting your application. We encourage intereste ...

  • SSA Group

    Catering Operations Manager

    1 week ago

    SSA Group Colorado Springs, United States

    U.S. Olympic & Paralympic Museum, 200 S. Sierra Madre St., Colorado Springs, Colorado, United States of America · Req #3792 · SSA Group at U.S. Olympic & Paralympic Museum is looking for a talented Catering Operations Manager to join our team · Please note that for this position ...

  • RPh on the Go

    Pharmacy Operations Manager

    1 week ago

    RPh on the Go Colorado Springs, United States

    Job Description · Job DescriptionMinimum 1+ years pharmacy experience required. · RPh on the go is searching for a Pharmacy Operations Managerfor a temp to hire opportunity. · Shifts:1st · Hours: M-F 8:00am - 4:30pm · POSITION SUMMARY: · The Operations Manager assumes responsibil ...

  • Hercules Industries, Inc.

    Branch Operations Manager

    3 days ago

    Hercules Industries, Inc. Colorado Springs, United States

    Job Description · Job DescriptionThe Branch Operations Manager is primarily responsible for performing operation, administrative, and inventory control functions for the Branch. This includes managing the inventory to support sales growth and meet area asset management goals. The ...

  • HHS, LLC

    Linen Operations Manager

    3 days ago

    HHS, LLC Colorado Springs, United States

    UCHealth Memorial Hospital Central · Salary $55,000 · Linen Operations Manager · Manage the hospital's linen program to support effective distribution, collection, and overall linen usage. Linen is one of the most overused resources in a hospital, and through effective management ...