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Security Systems Service Support - Chicopee, United States - Valley Communications Systems Inc.
Description
Primary Role:
The Security Systems Programmer is responsible for security systems programming of VCS clients. Provides assistance to manufacturers and customers with problem resolutions. Programmer needs to be familiar with IP devices, basic security components and can identify and implement common field equipment, including jacks, cable types, tools and door hardware.
Responsibilities:
1. Program, configure and test systems including VLAN's and routing traffic for industry/manufacturer best practices.
2. Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics and operational product manuals.
3. Responds to customer calls and issues and immediately responds via remote connection.
4. Test integrated systems and perform troubleshooting as needed.
5. Complete project documentation.
6. Diagnose physical hardware and troubleshoot programming issues.
7. Provide remote service to customers.
8. Instruct and train customers on functional operation of the equipment/system.
9. Work with the customers network administrators for initial conception through system turnover.
10. Troubleshoot security systems functionality to achieve successful system deployment.
Qualifications:
Minimum of three years of security system design experience with High School diploma or equivalent. Knowledge of SIP, Video Surveillance, Access Control, Intrusion Detection and Video Intercom. Knowledge of network switches and integration with camera/access control systems.
Travel:
Travel to various job sites, as required.
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