- Deliver system and user training
- Raise incident tickets to technical support
- Promote best practices in the MAM platform across all user groups
- Escalate issues or questions to appropriate team member for resolution
- Entry, tagging and quality assurance of incoming assets for global distribution platforms
- Audit files and metadata entries for completion and proper organization
- Follow operational procedures to complete tasks in a timely manner
- Respond and investigates end user inquiries and requests
- Support in providing reporting to stakeholders on platform usage metrics and KPIs
- Input into reports to track agreed upon KPIs
- Understand and work against SLAs
- Execute day-to-day tasks, including training, shared inbox management, content ingestion, and documentation, to ensure smooth functioning
- Ensure timely delivery of assets into the MAM platform
- Participate in training to ensure alignment with organizational goals
- Help create a productive and positive work environment
- Provide exceptional customer service to the client and their vendors
- Understand asset rights/usage/restrictions and compliance to ensure asset safety
- Execute against documented workflow and processes.
- Follow metadata schemas that reflect the true needs of the business
- Collaborate with global cross-functional teams to learn best practices.
- Be a strong team player with your direct team and global partners
- Build rapport and trust with others and all levels within ICP
- Work with team members to generate new ideas and evolve and enhance existing programs
- Work with team members to problem solve and consult with account leadership as required
- Build a good understanding of clients business issues, industry, competitors, and brands
- Where required, collaborate with brand team and agencies stakeholders to ensure content and campaigns are delivered on time and meet quality standards
- 1-2 years industry experience in media, digital asset management, librarian sciences or archives preferred but not required
- 1-2 years experience using a digital asset management system or other tech system such as a digital library, CMS, PIM, or CRM preferred but not required
- Must have acute attention to detail when performing process-oriented tasks
- Familiarity with MAM or DAM system
- Analytical skills
- Effective communication skills, both verbal and written, with an influential communication style
- Strong Microsoft Office skills, particularly with large data sets in Excel
- Good understanding of media channels and file formats used by the client
- The ability to multi-task with an interest in all aspects of the role
- Able to work both independently and as a part of a world-class team
- Media and technology agnostic, while displaying an affinity and passion for the industry
- Ability to follow a structured process while being flexible when circumstances require change and adaptation
- Able to work both independently and as a part of a world class team
- Ability to adapt to evolving client needs, industry trends, and internal processes
- Understanding of project management principles
- Emotional intelligence
-
Product Content Specialist
1 week ago
Procare Solutions Atlanta, Georgia, United States PermanentAbout ChildPlus · ChildPlus is the original and most widely used Head Start data management system. ChildPlus Software, a Procare Solutions company, has been focused on making the best Head Start software available since 1985, offering top-notch support and multiple training opti ...
-
Content Marketing Specialist
1 week ago
Hitachi Energy Atlanta, United StatesJob Description · Are you a storyteller? Are you a content creator who enjoys making the complex, simple? Do you have a communications, brand or marketing-business background? Do you enjoy project management and collaboration with multiple stakeholders? We are looking for you Jo ...
-
Digital Content Specialist
1 week ago
King & Spalding Atlanta, United StatesKing & Spalding, a leading global law firm, seeks a Digital Content Specialist to support its digital content strategies. Working closely with lawyers and firm leaders, and colleagues in the Marketing & Business Development and Information Technology departments, the person in th ...
-
Digital Commerce Content Specialist
3 days ago
Moen Atlanta, United StatesJob Description · The Digital Commerce Content Specialist will be responsible for aiding in the execution of Moen and/or House of Rohl digital product content strategy and related processes. The incumbent in this role will focus on how to best leverage digital product content to ...
-
Sales Enablement Content Specialist
2 weeks ago
Fleetcor Atlanta, United StatesSales Enablement Content Specialist · What We Need · Corpay is currently looking to hire a Sales Enablement Content Specialist within our cross-border division. This position falls under our Corpay Cross-Border line of business, which is located in Los Angeles, CA. In this role, ...
-
Sales Enablement Content Specialist
2 weeks ago
Fleetcor Atlanta, United StatesWhat We Need · Corpay is currently looking to hire a Sales Enablement Content Specialist within our cross-border division. This position falls under our Corpay Cross-Border line of business, which is located in Los Angeles, CA. In this role, you will be instrumental in creating ...
-
Digital Commerce Content Specialist
5 days ago
Moen Atlanta, United StatesAt Fortune Brands Innovations, we believe that our innovation and success are fueled by the passion of our people and the strength of our teams. Together, we work to fulfill dreams of home by aligning around common goals, being agile in the face of change, holding ourselves accou ...
-
Content Marketing Specialist
18 hours ago
Naylor Association Solutions Alpharetta, United StatesOverview · Naylor Association Solutions is a dynamic, industry-leading organization dedicated to building stronger associations by delivering a combination of member engagement and revenue-generating solutions. Our integrated solutions span all major functional areas, including ...
-
Digital Commerce Content Specialist
3 days ago
Fortune Brands Atlanta, United StatesCompany Description · At Fortune Brands Innovations, we believe that our innovation and success are fueled by the passion of our people and the strength of our teams. Together, we work to fulfill dreams of home by aligning around common goals, being agile in the face of change, ...
-
SEO Content Specialist
1 week ago
LoadUp Alpharetta, United StatesCOMPANY · LoadUp is a fast-growing company that provides a transparent and convenient solution to on-demand home services through our custom tech-enabled order management and logistics platform. We match both individuals and businesses with our network of service providers for s ...
-
Content Marketing Specialist
1 week ago
Zep Atlanta, United StatesAbout Zep Inc. · Zep Inc. is a leading manufacturer of cleaning solutions for businesses and consumers with operations across the U.S, Canada, and Europe. Our purpose is to make the planet cleaner, safer, and more productive. To fulfill our purpose, we focus on understanding and ...
-
QA & Content Specialist
3 weeks ago
NeboWeb LLC Atlanta, United StatesIt's one thing to design an experience, another to handle the engineering and development, but making sure that it works correctly and putting all the pieces together is where the rubber really meets the road. We're looking for a Content & QA Specialist to own the quality assuran ...
-
Content Creation Specialist
3 weeks ago
In the Network LLC Atlanta, United StatesJob Description · Job DescriptionWanted: Content Creation Specialist in AtlantaContent Creation Specialist at In the Network LLC What We Are Looking For · We are looking for an amazing, data-driven candidate with exceptional content creation skills and a creative mind who wants t ...
-
Content and Brand Specialist
1 week ago
teamworkonline Atlanta, United StatesContent and Brand Specialist - Atlanta Drive GC · Position SummaryThe Atlanta Drive GC Content and Brand Specialist will oversee content and brand marketing across the team's properties. The role will require a robust knowledge of content creation and management of social media c ...
-
SEO Content Specialist
4 weeks ago
LoadUp Atlanta, United States Full timeCOMPANY · LoadUp is a fast-growing company that provides a transparent and convenient solution to on-demand home services through our custom tech-enabled order management and logistics platform. We match both individuals and businesses with our network of service providers for su ...
-
Content and Brand Specialist
2 weeks ago
AMB Sports + Entertainment Atlanta, United StatesPosition Summary · The Atlanta Drive GC Content and Brand Specialist will oversee content and brand marketing across the team's properties. The role will require a robust knowledge of content creation and management of social media channels, creating compelling content around the ...
-
Digital Commerce Content Specialist
3 weeks ago
Moen Atlanta, United StatesCompany Description · At Fortune Brands Innovations, we believe that our innovation and success are fueled by the passion of our people and the strength of our teams. Together, we work to fulfill dreams of home by aligning around common goals, being agile in the face of change, h ...
-
Sales Enablement Content Specialist
3 weeks ago
Corpay Atlanta, United StatesCorpay is currently looking to hire a Sales Enablement Content Specialist within our cross-border division. This position falls under our Corpay Cross-Border line of business, which is located in Los Angeles, CA. In this role, you will be instrumental in creating content globally ...
-
Content Marketing Specialist
2 weeks ago
Naylor Association Solutions Alpharetta, United StatesOverview: · Naylor Association Solutions is a dynamic, industry-leading organization dedicated to building stronger associations by delivering a combination of member engagement and revenue-generating solutions. Our · integrated solutions span all major functional areas, includi ...
-
Digital Commerce Content Specialist
3 weeks ago
Moen Atlanta, United States**Company Description** · At Fortune Brands Innovations, we believe that our innovation and success are fueled by the passion of our people and the strength of our teams. Together, we work to fulfill dreams of home by aligning around common goals, being agile in the face of chang ...
Digital Content Specialist - Atlanta, United States - ICP
Description
ABOUT US
ICP is a worldwide leader in Content Operations, offering Solutions that deliver exceptional business outcomes for global brands such as Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, LOreal, NBCU, and Aetna. We help global companies get control of their content operations. We guide everything from content management and logistics to creative operations and production to digital commerce enablement so they can achieve a frictionless flow of content through all their systems and channels. Content confidently.
BRING THE CONFIDENCE
Youre perfect for this. Not because you have all the answers, but because you get a kick out of finding them. Some people would look at the dizzying sprawl of assets, systems, and endless channels scattered across the globe and think, theres no way Im getting involved in all that. But not you. Youre excited. You understand brand and content and you want to bring order to chaos. You love to mess with the latest marketing technology and to help the worlds biggest companies get their confidence back by finally getting control of their content operations. If this sounds like you, wed love to hear from you.
ABOUT THE ROLE
The Digital Content Specialist plays a pivotal role in supporting the management of our clients Media Asset Management (MAM) system and delivering with excellence to our clients content ecosystem, focusing on Marketing asset management, to support strategic goals. As a Specialist, this role will focus on digital asset management services as an integral function in day-to-day asset management operations. You will manage, enrich and quality assure assets across brands/products, host user training sessions, and share industry best practices. You will also manage user queries and assist in creating reports.
You are responsible for various content-related activities. This role supports a global company where attention to detail, customer service, governance, and support are crucial. The primary focus will be on ensuring seamless day-to-day delivery, executing against processes, and fostering collaboration.
A proficient team player who strives to support a team driven toward achieving objectives. Works closely with other team members to support clear guidelines and goals aimed at achieving common objectives and ensuring global standardization.
We are Curious, Inclusive, Focused, Creative and Trustworthy
This is a hybrid role based in Atlanta, GA reporting to the Senior Digital Asset Manager.
How you will make an impact:
Operations Execution:
Process Improvements:
Collaboration:
Client Facing Engagement:
WHAT YOU WILL BRING:
Requires a BA/BS and a minimum of 1-2 years' experience in marketing, commerce and/or creative technologies or related field, including a minimum of 1 years experience in a client-facing agency or consulting role.; or any combination of education and experience, which would provide an equivalent background.
Preferred Skills, Capabilities and Experiences:
