Director - Systems - Bethesda, United States - Marriott

Description

JOB SUMMARY

Marriott has an exciting opportunity for a Director on the Corporate Systems team within the ESG domain. This role is part of a team owning technology and supporting Marriotts critical enterprise applications.

This is an exciting opportunity for a results-driven, leader to own and lead technologies that collect data, measure, and report on environmental, social and governance impact through solutions focused on accounting for climate change footprints (e.g., carbon accounting with additional impact areas like waste, water, and overall compliance planned for the future). In this role you will act as an ESG technology product owner and design technology solutions to accelerate delivery of ESG reporting requirements. Working with our global Environmental, Social and Governance (ESG) team, finance personnel, and technology partners, you will have an amazing opportunity to elevate the way Marriotts Corporate Systems team delivers world-class solutions that leverage Salesforce Net Zero Cloud and a wide variety of enterprise platforms and technologies combined with ESG subject matter expertise.

if you are passionate about accelerating the transition to a low-carbon economy in balance with environmental constraints; you are the Salesforce subject matter expert, focused on designing and ensuring delivery of complex Salesforce solutions for and with our ESG partners; you are a self-driven individual with a get it done attitude and a passion to solve complex business and technology problems, then this role is for you.

CANDIDATE PROFILE

Education and Experience

Required Qualifications:

• 8+ years of experience with Salesforce.
• Expert level understanding of the Salesforce product suite, specifically Net Zero Cloud, but ideally including Sales, Service, and/or Experience Cloud.
• Understanding of systems architecture and ability to design scalable performance-driven solutions.
• Understanding of key design patterns and large data volume limitations and best practices.
• Understanding of data sharing and visibility considerations and how these play into platform architecture
• Familiarity with platform authentication patterns (SAML, SSO, OAuth)
• Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, AppExchange managed packages, CRMA, etc.).
• Understanding of environment management, release management, code versioning best practices, and deployment methodologies (DevOps).
• Experience with platform security capabilities.
• Background in design/development of large-scale system capabilities, or complete software product lifecycle exposure.
• Experience with technology product ownership and delivery.
• Experience leading teams to drive requirements across teams, plan work and deliver to agreed upon timelines.
• Experience working with cross functional teams and leaders across multiple disciplines.
• Experience managing stakeholder expectations.
• Experience working in an integrated technology ecosystem.
• Ability to review and manage usage, licensing, and costs with vendor platforms like Salesforce.
• Ability to learn modern technologies and adopt new technologies to streamline and simplify data transfer, data ingestion and
• Strong communication skills.
• Production support experience.
• Active Salesforce certifications (e.g. Net Zero Cloud Accredited Professional)
• Bachelor of Science or Equivalent degree in Mathematics, Information Systems, Computer Science or Engineering

Preferred Qualifications:

• Graduate degree
• Understanding of Corporate Sustainability Reporting Directive (CSRD)
• Familiarity with ESG systems and Scope 1, 2 and 3 related reporting.
• Experience with cloud technologies.
• Experience with Data Governance Tools
• Experience in agile software methodologies
• Demonstrated ability to anticipate future data platform opportunities.
• Technology leadership experience in a sourced environment

CORE WORK ACTIVITIES

Technical Leadership

• Trains and/or mentors other team members, and peers as appropriate.
• Provides oversight to direct reports and dotted line reports in the ESG technology space.
• Provides financial input on department or project budgets, capital expenditures or other cost/resource estimates as requested.
• Identifies opportunities to enhance the service delivery processes.

Delivering Technology

• Own the ESG technology stack including strategy and roadmap for Salesforce Net Zero Cloud (NZC) and integrated ecosystem.
• Collaborate with ESG stakeholders to define requirements, deliverables, and set and manage expectations.
• Translate business requirements into well-architected solutions that best leverage the Salesforce NZC platform within Marriotts architectural landscape.
• Lead technical product design sessions; architect and document technical solutions aligned with Marriott business objectives for ESG; identify gaps between current and desired end-states.
• Own and drive technology solution and governance of Salesforce NZC initiatives.
• Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce NZC implementation.
• Own and drive technology improvements for Salesforce NZC, and other technology systems including integrations that make up the consolidated solution.
• Drive Net Zero Cloud and ESG reporting roadmap discussions with Salesforce to ensure we are able to deliver on corporate and regulatory ESG requirements.
• Manage extended stakeholder expectations liaising across teams to identify opportunities for system efficiencies and improvements.
• Plan, architect and design efficient automation and integrations across Salesforce and integrated platforms.
• Ensure proper coordination with appropriate IT and vendor relations teams.
• Escalate and manage platform and delivery issues with Salesforce and other technology vendors as needed.

IT Governance

• Follows all defined IR standards and processes (i.e., IT Governance, SM&G, Architecture, etc.), and provides input for improvements to the appropriate process owners as needed.
• Maintains a proper balance between business and operational risk.
• Follows the defined project management standards and processes.

Service Provider, COTS, and Custom Application Management

• Lead prioritization meetings with stakeholders and drive resolution of changes through the process for portfolio of supported applications
• Coordinate and track the delivery of highly visible operational activities/problems.
• Groom backlog of features and changes with stakeholders
• Validates that Service Providers and internal teams develop and manage respective aspects of a project plan, including schedules, deliverables, and appropriate metrics.
• Makes short term plans for the team to effectively utilize resources.
• Monitors Service Provider and internal teams outcomes.
• Reviews estimates of work effort for client project provided by Service Providers and internal teams for accuracy.
• Facilitates timely resolution of service delivery problems and minimizes the impact to clients.
• Functions as an applications expert for both senior leadership and project teams in effective utilization of existing technology in business technical applications, either enterprise-wise or business-wide.
• Leads workgroup/project team or functions as a technical specialist.
• Supports and develops systems in a minimum of one environment.
• Develops and manages respective aspects of a project plan with minimal assistance, including schedules, deliverables, and appropriate metrics.
• Plans and coordinates complex integration(s) and implementation overseeing quality control of systems functional design, usability, functionality, and implementation.
• Coordinates with quality assurance, infrastructure services, vendor, and internal application delivery teams.
• Provides consultation for routine and complex systems development.
• Provides accurate estimates of work effort for client project.
• Functions as a technical resource for other team members.
• Understanding and ability to facilitate and execute technical infrastructure, technical specialization, and technical integration activities.
• Strong understanding of business processes, customers, and functions.

MANAGEMENT COMPETENCIES

• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Leading Through Vision and Values -Keeps the organization's vision and values at the forefront of employee decision making and action.
• Managing Change -Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to manage change by maintaining composure and performance level under pressure or when experiencing challenges.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
• Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

• Building a Successful Team -Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
• Strategy Execution Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the companys service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
• Strategic Partnerships -Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.

• Developing Others -Supports the development of others skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively.
• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

• Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.
• Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
• Technical Intelligence: Knowledge and ability to define and apply appropriate technology to enhance business process.
• Development Methodologies: Knowledge of general stages of SDLC framework and the application tiers within the development space.
• Information Security: Knowledge of the security considerations relevant within the development space, including industry best practices related to information security
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
• Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Mathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.