Larry H Miller Hyundai Peoria Service Bdc - Asbury

Asbury

Verified Company

Peoria, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

About Asbury
Larry H Miller Automotive Group - Arizona is part of Asbury Automotive Group (

NYSE:
ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States.

We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners.

Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer.

At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally.

Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.

Must be able and willing to receive a high amount of inbound calls
Partner with the service department to schedule vehicle service appointments
Greet customers and provide information on shuttle schedule if needed
Contact and communicate with customers to identify automotive service needs
Follow all dealership processes and procedures, high frequency of contact with customers
Thorough documentation of all contacts within the customer management system
Complete internet lead management service work plans on a daily basis
Answer all calls in a prompt, professional and courteous manner
Use scripts to collect all pertinent customer information and document in the system accordingly
Agents must adhere to Asbury phone scripts
Excellent customer service skills and motivation to be successful
High volume incoming and outgoing calls, ranging from 50+ calls per day
Advanced computer & phone skills
Minimum typing 3540 words per minute at minimum
Experience using customer tracking systems to track calls and appointments preferred
Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
Appointment setting experience a plus
Able to multitask in a fast paced environment
Various language proficiency is always a plus
Team player
Must be at least eighteen years of age
Must be able to pass preemployment screens (background and drug test)

Company Benefits:

Pay and Recognition**:

Paid holidays & paid time off
Deferred Holiday Pay Match
Paid training
Stock Awards(select management and frontline team member's eligible

Insurance / Retirement:

Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
Up to 12 weeks paid pregnancy leave (disability leave)
Paid Parental Leave
Health savings
Flex spending accounts (tax free)
Shortterm and Longterm disability plans
Life Insurance (Whole Life and Term)
401k with company match

Learning, Tuition Assistance and Career Development:

Digital career path tool to assist with career development
Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities Additional advantages:

Student loan relief resources
Employee assistance program
Employee discounts on parts and service repairs
Scholarship awards
Opportunities to join our community service initiatives, which includes paid volunteer hours
Aggressive Employee referral program with bonus opportuni

Asbury Automotive Group is an equal opportunity employer.

We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws.

We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.