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Clinical Support Specialist - Myrtle Point, United States - Beta Bionics
2 weeks ago
Description
About Beta Bionics
Beta Bionics, Inc. is a medical technology company dedicated to bringing innovative type 1 diabetes management solutions to the many, not the few. We are committed to bringing better access to better solutions - and a better life for those living with diabetes - with the world's first bionic pancreas called the iLet. The iLet Bionic Pancreas is the first and only insulin delivery system that does not require carb counting*, bolusing, correction factors, or pre-set basal rates. The only number needed to get started with the iLet Bionic Pancreas is a user's weight - the iLet does the rest. The iLet lets users "Go Bionic" with their diabetes management.
Beta Bionics is a public benefit corporation. This means we are a for-profit company with obligations to serve both our public benefit mission and shareholders' interests. Beta Bionics is also a certified B Corporation; and as such accountable to operate with high standards of transparency, sustainability and accountability to our customers, employees, business partners, society, and the environment.
Successful candidates will be working with highly experienced colleagues, who are amongst the best in their fields. We have a mission-driven, passionate and collaborative culture where you will have a high degree of empowerment and opportunity to make a significant impact.
Please contact us if you fit the profile below and if you are interested in joining the Beta Bionics team
User must be carb aware.
Summary/Objective:
As the Clinical Support Specialist, you are responsible for the remote clinical support of Beta Bionics products and services within your assigned geography. You are responsible for managing the remote training journey for people with diabetes. You will be the main point of contact for the educational needs of iLet users. In partnership with Customer Support, you will be asked to assist in supporting iLet users who reach out to Customer Support and would benefit from additional clinical support. You will work along with the Clinical Diabetes Specialist to support remote training needs within their respective territories. This role requires that you work well in a collaborative environment with the ability to influence cross-functional team success. You must have strong planning and organizational skills with the ability to handle multiple priorities. You will operate with high standards that are aligned to our Certified B-Corp values and with a passion to serve people living with diabetes and our communities.
Essential Duties and Responsibilities
[Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualified candidates who need a reasonable accommodation with the application process and/or to perform the essential functions of the position should notify the company's HR contact]
Ability to properly asses ability of patient to complete training remotely safely and effectively.
Manages, conducts, and supports the remote training journey for people with diabetes.
Demonstrates strong teaching and training ability for providers and people with diabetes.
Maintains compliant communication/documentation with team through
Demonstrates excellent communication skills.
Demonstrates empathy with a passion to serve people with diabetes.
Stands out as a Health Coach - sees the person with diabetes holistically.
Demonstrates effective planning and organization skills with ability to handle multiple priorities.
Responsible for maintaining remote training metrics as outlined by the Director of Clinical Services.
Operates with high standards that are aligned to Certified B-Corp values.
Consider the beneficiaries of Beta Bionics' Public Benefit Mission with all actions and decisions.
Work Location:
Remote
Required Education and Experience
RN or RD
CDCES required
Acceptable licenses: APRN, NP, PA
Minimum requirement of 3 years diabetes experience
Preferred Experience and Qualifications
3+ years diabetes experience
Remote diabetes device training experience
Preferred industry experience
Fluent in Spanish preferred
Work Environment and Personal Protective Equipment
This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, copiers, and scanners.
Physical Demands
While performing the duties of this job, the incumbent is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with co-workers.
This position requires travel depending upon business needs.
This position requires the ability to sit/stand at desk for several hours while performing iLet trainings.
Salary Range
$75,000 - $90,000
Benefits
Comprehensive medical and dental coverage
FSA and HSA Plan Options, including an annual company contribution to the HSA
401(k) program with employer match
Generous vacation accrual and paid holiday schedule
Equal Employment Opportunity Statement
It is the policy of Beta Bionics to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Beta Bionics will provide reasonable accommodations for qualified individuals with disabilities.
