- Perform collection process for assigned entity: contacting customers regarding overdue accounts and determining reasons for non-payments. Delivering high level of customer service.
- Monitor customer accounts and following up on overdue accounts. Evaluating customer account and payment history. Participating in resolution of unclear payments
- Prepare reports (periodical and upon request). Preparing and updating process documentation
- Support Credit Analyst activities, if needed
- Develop and maintain professional relationships with various Business Units, Sales, and Key Individuals and Customers
- Contribute to Electrolux Group and Sector goals, (i.e, Sales, DSO, EBIT, NOWC)
- University Degree in Finance/Accounting or any related,
- Previous experience in Collection,
- Knowledge of Credit Management process will be an advantage,
- Good knowledge of accounting policies and principles, activities and processes, awareness of internal and external business environment,
- Very good level of English-C1, both verbal and written,
- Very good verbal and written communication skills with ability to deal with sensitive and confidential information,
- Working knowledge of MS Office, very good excel skills, SAP in nice to have but not mandatory,
- Demonstrated knowledge and experience in reviewing and interpreting financial reports and data,
- Strong customer service skills with proactive and result driven approach,
- Ability to multi-task under pressure,
- Detail-oriented with an eye for continual process improvement.
- Availability to work on afternoon shifts between 10.00am-18.00pm Monday-Thursday
- Top Employer Poland 2024 and Top Employer Europe 2024,
- Swedish working culture and ethics,
- Hybrid working model
- Private Medical Healthcare Luxmed,
- Worksmile cafeteria,
- Co-financing of Multisport and lunch in the office canteen,
- Extensive learning opportunities and flexible career path,
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Collection Specialist - Burlingame, United States - Ab Electrolux
Description
Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2023 Electrolux Group had sales of SEK 134 billion and employed 45,000 people around the world. For more information go to
Collection Specialist
About the role:
The role is based in our Global Shared Service Center in Krakow and reports operationally to OTC Team Leader. We are looking for 2 new colleagues to join our UK Collection team.
In detail you will:
Requirements:
Where you'll be:
You will be based in a newly renovated modern office in Krakw at Aleja Powsta?cw ?l?skich 26 (Onyx building) with car parking space.
Our Shared Service Center hires around 1.000 employees dedicated to Global Finance & Accounting, HR Services, IT, Reporting & Analysis CoE, and Product Documentation.
What we offer, benefits highlights:
Find out more at:
