- Reviewing open accounts for collection efforts.
- Making outbound collection calls in a professional manner while keeping and improving customer relations.
- Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.
- Collect customer payments in accordance with payment due dates.
- Identify issues attributing to account delinquency and discuss them with management.
- Review and monitor assigned accounts and all applicable collection reports.
- Provide timely follow-up on payment arrangements.
- The ideal candidate for this position will have a minimum of 3 years of corporate collections experience including interaction with a large customer base.
- Strong communication, problem solving and analytical skills required
- Ability to work independently and to adapt to a fast changing environment.
- Proficiency in Microsoft Office including Excel, Word and Access.
- Experience in a telecommunications environment is preferred but not required.
- Must have attention to detail with an eye for accuracy.
- Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.
- Salesforce, NetSuite, LogicSense experience a plus
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
-
Collection Specialist
1 week ago
Young Electric + Communications San Francisco, United States**Exciting Opportunity Alert Join Our Team as a Collections Specialist** · Are you ready to take charge of your career in a dynamic environment? Young Electric, a leading electrical contractor in vibrant San Francisco, is seeking a motivated individual to join us as a Senior Cred ...
-
Credit/collections Specialist
1 week ago
TekTree Inc. San Francisco, United StatesThe credit/collections/dispute resolution specialist should have excellent customer service, negotiation, communication, and analytical skills.This role will be heavily focused on understanding why customers aren't paying and working to resolve the issue(s) to ensure payment is r ...
-
Collections Specialist
1 week ago
Pyro-Comm Systems, Inc. Pleasanton, United StatesJob Description Job Description Salary: $ About the CompanyPyro-Comm Systems was founded in Huntington Beach, CA in 1980 by Michael Donahue and quickly became oneof the premier fire alarm companies in Southern California. The companys focus was providing quality installationsand ...
-
Collections Specialist
2 weeks ago
LeadStack Inc. Redwood City, United StatesJob Title: Collections Specialist · Location: Redwood City CA 94065 · Duration: 12 months contract - Hybrid role 2 days Office · Payrate: $20/hr - $22/hr on W2 · Job Description: · " Collection calls and/or correspondence in a fast-paced goal-oriented collections department. ...
-
Collections Specialist
1 week ago
C4 Technical Services Redwood City, United StatesCollections Specialist · Redwood City, California · Job Description: · Collection calls and/or correspondence in a fast-paced goal-oriented collections department. · Provide customer service regarding collection issues, process customer refunds, process, and review account adju ...
-
Collections Specialist
1 hour ago
C4 Technical Services Redwood City, United StatesCollections Specialist · Redwood City, California · Job Description:Collection calls and/or correspondence in a fast-paced goal-oriented collections department. · Provide customer service regarding collection issues, process customer refunds, process, and review account adjustm ...
-
Collections Specialist
2 weeks ago
Pyramid Consulting Redwood City, United StatesImmediate need for a talented Collections Specialist. This is a 12+ Months Contract opportunity with long-term potential and is located in Redwood City CA(Hybrid). Please review the job description below and contact me ASAP if you are interested. · Job ID: · Pay Range: $21.90/h ...
-
Collections Specialist
1 week ago
LeadStack Inc. Redwood City, United StatesJob Title: Collections Specialist · Location: Redwood City CA 94065 · Duration: 12 months contract - Hybrid role 2 days Office · Payrate: $20/hr - $22/hr on W2 · Job Description: · " Collection calls and/or correspondence in a fast-paced goal-oriented collections department. · " ...
-
Collections Specialist
3 days ago
Pyramid Consulting Redwood City, United StatesImmediate need for a talented · Collections Specialist . This is a · 12+ months (Possible Extension) contract opportunity with long-term potential and is located in · Redwood City, CA (Onsite) Please review the job description below and contact me ASAP if you are interested. ...
-
Collection Specialist
2 weeks ago
Ab Electrolux Burlingame, United StatesElectrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solution ...
-
Collections Specialist
1 week ago
Pyramid Consulting Redwood City, United StatesImmediate need for a talented Collections Specialist . This is a 12+ months (Possible Extension) contract opportunity with long-term potential and is located in Redwood City, CA (Onsite) Please review the job description below and contact me ASAP if you are interested.Job ID: Pay ...
-
Collections Specialist
2 weeks ago
Century Group Fremont, United StatesSuper Opportunity to work doing AR and Collections for an amazing client on site in Fremont. Free Parking, great people. Training on their processes provided. Ideally looking for a professional with at least 4 years of AR and Collections experience. · Pay Range is $34+ per hour. ...
-
Collections Specialist
2 weeks ago
Info Way Solutions Fremont, United StatesJob Description: · Work Location: 100 Cedar Hollow Road, Malvern, PA · Work schedule: Mon to Fri, 8 hours a day. · This is a temp to perm role for the right candidate(s). Please use the pay rates below to ensure smooth transition when the business makes that decision: · Role ...
-
Collections Specialist
2 weeks ago
TechDigital Corporation Redwood City, United States/Comment:In this role, you will have the opportunity to: · • Collection calls and/or correspondence in a fast-paced goal-oriented collections department. · • Provide customer service regarding collection issues, process customer refunds, process, and review account adjustments, ...
-
Collections Specialist
2 weeks ago
C4 Technical Services Redwood City, United StatesCollections SpecialistRedwood City, California · Job Description: · Collection calls and/or correspondence in a fast-paced goal-oriented collections department.Provide customer service regarding collection issues, process customer refunds, process, and review account adjustment ...
-
Collections Specialist
5 days ago
TechDigital Corporation Redwood City, United States/Comment: · In this role, you will have the opportunity to: · Collection calls and/or correspondence in a fast-paced goal-oriented collections department. · Provide customer service regarding collection issues, process customer refunds, process, and review account adjustments, ...
-
Collections Specialist
2 weeks ago
LeadStack Inc. Redwood City, United StatesJob Title: Collections SpecialistLocation: Redwood City CA 94065Duration: 12 months contract - Hybrid role 2 days OfficePayrate: $20/hr - $22/hr on W2Job Description:' Collection calls and/or correspondence in a fast-paced goal-oriented collections department.' Provide customer s ...
-
Collection Specialist
3 weeks ago
Unavailable San Francisco, CA, United StatesOverview · Saint Francis Memorial Hospital is an accredited not-for-profit community hospital that has been providing exceptional health care in San Francisco for more than 100 years. As San Francisco's only downtown hospital Saint Francis is uniquely situated to care for intern ...
-
Credit/Collections Specialist
2 days ago
Ledgent Finance & Accounting Hayward, United StatesAccounts Receivable Analyst - Contract to Hire · We're seeking a meticulous Accounts Receivable Specialist (Credit/Collections) to join this dynamic team. As an integral part of our Credit & Collections department, you'll play a vital role in assessing the creditworthiness of new ...
-
Collections Specialist
2 days ago
Clicklease West Valley City, United StatesJob Description · Job DescriptionAt Clicklease, we're on a unique mission – to empower the small business owners often overlooked by traditional lenders. If you're considering joining our team, envision yourself at the heart of our vibrant headquarters in West Valley City, UT, or ...
Collections Specialist - San Ramon, United States - Five9
Description
Job Description
Job DescriptionJoin us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
To complement our rapid growth, we are seeking Collections Specialists. The Collections Specialist is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency. This position will report to the Collections Manager. The person in this role should be a strong communicator who is able to work effectively with peers and management alike in a high-paced environment. The ideal candidate is someone who has accounting experience and can respond quickly, energetically, and enthusiastically.
Location: For candidates who reside within 50 miles of our San Ramon HQ, this role will be Hybrid. 3 days in office, 2 days WFH.
Key Responsibilities
Experience and Skills
#LI-FI
As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
The US base salary range for this role is below. $48,300—$69,500 USDFive9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
View our privacy policy, including our privacy notice to California residents here:
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
