- Participate in requirements analysis and verification, ensuring that requirement statements are complete, consistent and conform to required standards
- Diagnose and troubleshoot application issues to determine root cause of problems or malfunctions in conjunction with the service desk.
- Work with our development and systems group to resolve more advanced issues when necessary
- Differentiate user requests from the underlying true needs, and distinguish solution ideas from requirements
- Create and maintain documentation
- Manage changes to baseline requirements through effective application of change control processes and tools and manage system enhancement requests
- Gather and maintain customer feedback
- Create, edit, and maintain test scripts
- Research and help scope our upcoming projects or potential projects
- Lead clients through onboarding analysis and verification, ensuring that base functionality and integration requirements are captured.
- Bachelor's degree or equivalent experience required
- Good verbal and written communication skills
- Well organized, analytical, innovative and problem solving skills
- Willingness to engage with customers and perform research into their needs
- Ability to lead and work with teams, be part of a team, and understand team dynamics
- Diverse business knowledge and the ability to illustrate the linkage between projects and desired business results
- Ability to maintain a high level of detail, often under tight deadlines and competing priorities
- Well versed in IT technologies and best practices
- Mercury Gate experience preferred, but not required
- API, EDI, File Type Transfer, and Transportation experience is a plus
- Medical: Fully paid healthcare, dental and vision premiums for employees and eligible dependents
- Work-Life Balance: Competitive PTO, paid leave policies and paid eligibility to work from home opportunities after a 90 day introductory period
- Financial: Generous company 401(k) contributions and employee stock ownership after one year
- Wellness: Onsite gym, jogging trails, and discounted membership to nearby fitness centers
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