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    Bellperson | Full Time - Irving, United States - Omni Hotels & resorts

    Omni Hotels & resorts
    Omni Hotels & resorts Irving, United States

    3 weeks ago

    Default job background
    Full time
    Description

    Las Colinas Hotel

    Omni Las Colinas Hotel, formerly Omni Mandalay Hotel at Las Colinas, invites guests to experience the completion of a $13-million-dollar renovation to common space amenities provides a fresh, elevated guest experience. Discover a luxurious new resort-style poolscape and lounge area, and three new dining concepts. Omni Las Colinas offers amenities of a waterfront resort with the energy of a city setting, making it more than just a place to stay, but a place to experience.

    Associates of Omni Las Colinas Hotel enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude, and empowerment day in and day out. If you are a friendly, motivated person with a passion to serve others, Omni Las Colinas may be your perfect match.

    To provide assistance and services for guests, as well as the hotel, in order to ensure pleasurable accommodations.

    • Use friendly and appropriate expressions when engaging guests
    • Be fully acquainted with the different points of interest
    • Assist in making reservations for restaurants and limousines for our guests; assist in airline ticket requests
    • Ensure the delivery of parcels, mail and special deliveries to guestrooms, executive offices or meeting rooms
    • Ensure that the public areas, bell closet are maintained, clean and tidy
    • Follow-up with guest complaints to ensure that any problems are resolved
    • Arrange special requests for guests including and not limited to flowers, rental cars, forwarding luggage, sight-seeing tours and advising of different quality local shopping area
    • Utilize bell carts effectively and with caution
    • Ensure the floor is covered 100% of the time, including the Front Desk
    • Direct guests to the Front Desk or meeting rooms
    • Call taxis and/or shuttle for guests as needed
    • Assist, retrieve and load luggage for guests
    • Notify the Front Desk and Guest Services of VIP arrivals whenever possible
    • Engage in conversation with as many guests as possible
    • Attend all designated staff meetings and training sessions
    • Complete all tasks assigned by manager
    • Aid guests in locating other areas of the hotel (walk them to destination if possible)
    • Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets
    • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications
    • Excellent customer service skills
    • Must have strong communication, presentation, training and organizational skills
    • Maintain a professional business appearance, attitude and performance
    • Must be able to work a flexible schedule including weekends and holidays
    • Candidates must be able to speak fluent English

    Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: and the following link is the

    If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to .

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