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    Ticketing Services Associate - Dallas, United States - VALID8 Financial

    VALID8 Financial
    VALID8 Financial Dallas, United States

    3 weeks ago

    Default job background
    Description

    Department:
    Marketing & Patron Experience

    Reports To:
    Senior Ticketing Services Manager, TJ Micallef

    Direct Reports:
    None

    Type:
    Part-Time, Non-Exempt

    Compensation:
    $15.90

    per hour with up to 28 hours per week

    Schedule:
    Mostly nights and weekends based on availability and event schedules

    Location:
    Music Hall at Fair Park; Occasional Work at Winspear Opera House

    Desired Start Date:
    April 15, 2024

    Position Summary:
    Be a part of one of Dallas' leading non-profit arts organizations As primary patron-facing representatives for all ticketed events. Ticketing Services Associates are responsible for providing outstanding sales and customer service to all Broadway Dallas patrons. Associates regularly interact with patrons over the phone, written communication, and in-person.

    They account for all ticket transactions, communicate ticketing policies, and offer information about all events in the Music Hall to assist patrons in buying decisions.

    This position requires regular on-site work in and around the Music Hall at Fair Park based on event schedules. No remote work is anticipated in this role. Familiarity with Fair Park and its surrounding neighborhoods is strongly preferred.

    Responsibilities include but are not limited to:
    Provide outstanding customer service to patrons in person, over the phone, and written email/chat/text communication
    Communicate information that may include seating location, ticketing policies, parking questions and general information
    Conduct ticket transactions using Archtics, TM1, and Ticketmaster Host ticketing software
    Process cash and credit card transactions
    Balance cash and credit card batches with payments processed each day
    Promote up sell opportunities such as additional shows, valet parking and dining
    Accurately and efficiently input and update patron information into the patron database
    Assist patrons in completing season subscription renewals as well as associated additional ticket purchases and upgrades

    Requirements:
    High school diploma or equivalent
    Demonstrated reliability, punctuality, and ability to complete assigned tasks
    Demonstrated clear and concise written and verbal communications skills
    Access to consistent method of transport to/from the Music Hall at Fair Park and the AT&T Performing Arts Center
    Demonstrated fluency in common computer software including Microsoft applications
    Ability to work weekends, evenings, and holidays
    Exceptional communication and listening skills
    Demonstrated basic business math skills including experience handling money and making change
    Professional demeanor and appearance

    Physical Demands/Work Environment:
    Remain in a fixed position for several hours at a time
    Lift/manipulate objects up to 25 pounds
    Hear and understand patron questions/prompts through a headset and in-person and respond verbally in an audible, clear, and polite tone in an environment with several other simultaneous conversations

    Preferred Skills:
    Familiarity transacting and reporting in Ticketmaster Host events and TM1
    Experience in cash handling policies and procedures
    Experience in box office/ticketing work
    Spanish or other language fluency
    Professional development opportunities, including seminars on topics such as Equity, Diversity, Inclusion, & Access (EDIA), emergency preparedness, and safe space training
    Occasional access to complimentary and discounted tickets to Music Hall events as well as other arts organizations
    Drug/Alcohol free and safe workplace, and anti-harassment policies


    Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.

    Broadway Dallas is committed to a diverse and inclusive workplace, so applicants excited about this role but whose experience doesn't align perfectly with every qualification are encouraged to apply.

    About Broadway Dallas
    The non-profit Broadway Dallas has presented the best of Broadway touring productions to North Texas audiences since 1941.

    Located in the historic Music Hall at Fair Park, Broadway Dallas promotes excellence in live musical theatre with year-round performances for diverse audiences of all ages, impacting the lives of children and families through education and community outreach programs, while enriching the cultural landscape of North Texas and the Southwest Region.

    As a 501(c)(3) non-profit organization, Broadway Dallas relies on a variety of funding sources to offer affordable ticket prices, preserve the beautiful historic theatre, educate young audiences, and develop impactful community programs.

    Broadway Dallas does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.

    These activities include, but are not limited to, hiring and termination of staff, selection of volunteers and vendors, and provision of services.

    We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, sub-contractors, vendors, and clients.

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