- Provide exceptional customer service to our Private Client members.
- Take new loss reports from Private Client members and promptly and accurately report them to the appropriate carrier.
- Promptly transmit all information/documents to insurance carriers and Private Clients.
- Obtain the claim number and adjuster information and quickly relay those details to the Private Client.
- Utilize agency management system (EPIC) to document claim files and maintain control of work through EPIC's diary system, keeping accurate records of Private Client and insurance carrier interactions.
- Keep Private Client Risk Advisors/Account Managers abreast of new claims, large losses, and claim settlements, especially if it requires removing the property from the policy, such as a totaled car or lost jewelry.
- Monitor and push for claim settlement and update EPIC with claim payments and reserves.
- Handle incoming claim calls from insureds, claimants, and carriers.
- Manage incoming claim mail.
- Research coverage and coordinate coverage discussions.
- Track not-at-fault claims to ensure they are subrogated, and funds are recovered, including reimbursing the insured's deductible.
- Other duties as required by management.
- Obeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML), including the Bank Secrecy Act (BSA)
- Prior experience filing claims, maintaining a diary system, and managing claim mail.
- Working knowledge/proficiency with insurance carrier websites.
- Knowledge of Microsoft Office Suite, including Word, PPT, and Excel.
- Excellent verbal and written communication skills.
- Two years experience as a Personal Lines Claims Adjuster.
- Property and Casualty insurance designation(s).
- Property and Casualty License or ability to obtain it in days.
- Express or exchange ideas by means of the spoken word via email and verbally.
- Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time.
- Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
- Not substantially exposed to adverse environmental conditions.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities
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Private Client Claims Coordinator - Norfolk, United States - Towne Family of Companies
Description
Primary Purpose:This position is responsible for filing the first notice of loss of Private Clients and reporting them to the appropriate insurance carrier promptly and accurately. This position serves as a liaison between the Private Client and the insurance carrier throughout the claim process, ensuring the claim continues to move toward closure as efficiently as possible while maintaining high-tough member engagement.
Essential Responsibilities:
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
