Customer Service Specialist - Dedham, United States - Marathon Physical Therapy

Marathon Physical Therapy Dedham, United States

1 week ago

Description

Job Description

Job DescriptionSalary: $17/hr and up

Marathon Physical Therapy & Sports Performance is a privately owned, multi-location practice with a staff of physical therapists, massage therapists, athletic trainers, exercise physiologists, pilates & yoga instructors, CSCS, and personal trainers with a mission to provide high quality physical therapy along with complimentary Health & Wellness programs.

We are continually searching to add both part and full-time team members at all clinic locations. Ideal Customer Service Specialist candidates have a passion passion for providing excellent patient and client care for our physical therapy and health & wellness services. Ideal person will be a self-motivated, self-directed individual who will model and promote Marathon's mission of "Keeping You Well Throughout The Race Of Life". This position requires day and evening hours...

Position Description: Summary/Objective The customer service specialist serves patients by greeting and helping them. Performs routine administrative work in answering telephones, receiving the public, providing customer assistance, maximizing provider schedules, maintaining records/accounts, and financial reconciliation.

Essential Duties & Responsibilities:

1. Welcomes patients and visitors, in person or on the telephone; answering or referring inquiries.

2. Follows scripted scenarios provided.

3. Optimizes patients' satisfaction and provider schedule by scheduling appointments in person or by telephone, according to the practice's scheduling policy; confirms appointments; follows up with "no shows" according to the clinic's no-show policy

4. Makes reminder calls to patients with upcoming appointments (Evaluations and cash-based one-on-one appointments).

5. Keeps patient appointments on schedule by notifying provider of patient's arrival, when possible.

6. Maintain the reception and front desk area.

7. New/existing/returning patients: Maintains patient accounts by obtaining, recording, and updating personal and financial information with authorization department (electronically or by phone) to verify that the patient is covered by that insurance, as needed. Corrects any registration errors.

8. Assists patients in completing medical history, consent and acknowledgement forms, if necessary

9. Request needed updates for all returning/new/existing patients

10. Checks in the patient; collects co-pays and outstanding balances on patient accounts

11. Helps patients in distress by responding to emergencies.

12. Protects patients' rights by maintaining confidentiality of personal and financial information.

13. Fills open slots in the daily schedule; schedules future appointments as available for patients and directed by the provider

14. Maintains operations by following policies and procedures; reporting needed changes.

15. Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; end of shift reconciliation.

16. Performs photocopying, faxing and other clerical duties

17. Manages inventory of non-clinical office supplies; orders and reports needs

18. Opens and distributes mail, as authorized

19. Other duties as assigned.

Qualifications & Competencies: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Multi-tasking, Flexibility, Initiative, Ethical Conduct, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus, Communication proficiency and computer proficiency.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; talk; or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception and distance vision.

Technical Service Specialist

3 weeks ago

FusionWorks New Canton, United States

"RE DEPOSIT is the modularly designed, comprehensive service and technology offering for national deposit systems of the REMONDIS Group, one of the world's largest service companies in the areas of recycling, service, and water. REMONDIS operates at around 900 locations on 4 cont ...
Service Specialist

3 weeks ago

Epiq Systems, Inc. Boston, United States

It's fun to work at a company where people truly believe in what they are doing · **Job Description**: · A Service Specialist is part of a team that provides various administrative support to our clients which may include; copy, print, mail, hospitality, facilities and receptioni ...
Claims Service Specialist

1 week ago

Arbella Insurance Group Quincy, United States

Join a Best Place to Work Company · Claim your future with Arbella If you're looking for a dynamic opportunity to help customers through their toughest challenges, you're in the right place. · What will you do? · Claim Service Specialists are advocates for our customers. They tal ...
Customer Service Specialist

2 weeks ago

EF Go Ahead Tours Cambridge, United States

**Customer Service Specialist** · Internally titled: Traveler Support Specialist (TSS) · Start Date: September 3rd, 2024 · Application Deadline: August 2nd, 2024 · **For consideration, applicants must live/ relocate to the state of Massachusetts prior to their start date · At EF ...
Enrollment Services Specialist

3 weeks ago

Harvard University Cambridge, United States

**Job Summary** · **Position Description** · Essential Functions: · A successful Enrollment Services Specialist: · - Serves as principal and first source of information regarding DCE programs and schools for prospective and current students. · - Provides support to students throu ...
Patient Service Specialist

3 weeks ago

Optum Natick, United States

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel ...
Technology Services Specialist

1 week ago

Massachusetts College of Art and Design Boston, United States

Category: · - Professional- Department: · - Information Technology- Locations: · - Boston, MA- Posted: · - May 22, 2024- Closes: · - Jun 24, :59 PM EDT- Type: · - Full-time- Position ID: · **About MassArt**: · Founded in 1873, having celebrated its 150th anniversary in 2023, Mass ...
Technology Services Specialist

1 week ago

Mass College of Art and Design Boston, United States

About MassArt: · Founded in 1873, having celebrated its 150th anniversary in 2023, Massachusetts College of Art and Design (MassArt), is the nation's first and only independent, free-standing public college of art and design in the country. MassArt is an inclusive community of th ...
Customer Service Specialist

1 week ago

Mass General Brigham Somerville, United States

**Customer Service Specialist** · As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts Ge ...
Is Service Desk Specialist

2 weeks ago

Mass General Brigham Somerville, United States

**IS Service Desk Specialist** · **The Opportunity** · The Service Desk Support Specialist I is responsible for providing technical support services to end users via telephone, including software setup, configuration and troubleshooting. Requests may also be received via an onlin ...
Transitional Age Youth Services Specialist

3 weeks ago

The Home for Little Wanderers, Inc. Roxbury Crossing, United States

**Part-Time, 24 hours a week.** · When you join The Home for Little Wanderers, you join a team of professionals dedicated to creating better, brighter futures for kids. · Liberty Village, a program of The Home for Little Wanderers, provides safe, short-term, temporary housing for ...
IT Asset and Service Specialist

1 week ago

NORTH SUFFOLK COMMUNITY SERVICES INC Chelsea, United States

North Suffolk is looking for an **IT Asset and Service Specialist **to join our team The IT Asset and Service Specialist will report to the Manager of IT Operations with additional supervision by the Chief Information Officer. Will also be responsible for the IT Asset Inventory. ...
Associate Scientific Services Specialist

2 weeks ago

Actalent Cambridge, United States Full time

Description: · Job Description: Instrument Support Specialist Job Description Summary We are looking for a highly motivated Instrument Support Specialist to provide critical on-site scientific and operational support as part of a dynamic PerkinElmer lab service team. The role is ...
Conference Services Specialist

3 days ago

Goodwin Procter LLP Boston, United States

Make an impact at Goodwin, where we partner with our clients to practice law with integrity, ingenuity, agility and ambition. We are in the business of building authentic, long-term relationships with our clients, who are some of the world's most successful and innovative investo ...
Bilingual Customer Service Specialist

2 weeks ago

EF Go Ahead Tours Cambridge, United States

**Bilingual Customer Service Specialist [Spanish/English]** · Internally titled: Traveler Support Specialist (TSS) · EF Go Ahead Tours · Cambridge, MA USA · Start Date: September 3rd, 2024 · Application Deadline: August 2nd, 2024 · **For consideration, applicants must live/ reloc ...
Dealer Services Operations Specialist

2 weeks ago

Ultimus Fund Solutions Boston, United States

SUMMARY · The Dealer Services Operations Specialist is responsible for supporting all functions related to NSCC and Dealer operations. · KEY ACCOUNTABILITIES · OPERATIONAL DUTIES · - Monitors reports and files to ensure successful posting of transactions. · - Coordinates settleme ...
Bond Processing Service Specialist

3 weeks ago

Surety Bond Professionals Natick, United States

_**Company Overview**:_ · At Surety Bond Professionals, Inc, we specialize in providing bonding solutions tailored to the unique needs of our clients in the construction and contracting industries. As a boutique bonding agency, we pride ourselves on our commitment to personalized ...
Patient Service Specialist

3 weeks ago

Optum Southborough, United States

**$1,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS** · Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharm ...
Guest Service Specialist

2 weeks ago

UDR, Inc. Danvers, United States

**UDR, Inc. and its affiliated companies** · **JOB DESCRIPTION** · **Title: Resident Service Specialist** · **EEOC Classification**: Administrative Support · **FLSA Status**: Non-Exempt · **GENERAL SUMMARY OF DUTIES**: Responsible to coordinate responses to resident service issue ...
Patient Services Specialist

1 week ago

Optum Southborough, United States

**$1,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS** · Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharm ...