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Customer Service Team Lead - Terrebonne, United States - Kaycan
Description
**Customer Service Team Lead**
Terrebonne, QC
Full-Time
Customer Service
Customer Service Team Lead
**KWP**'s Customer Service team in Terrebonne is looking for a **Customer Experience Team Leader**. The person we are looking for will join a growing company and a dynamic team that works vigilantly to provide high quality exterior siding products. **We want to hear from you**
**We offer:**
Medical, dental, life and disability insurance
Work-Family balance
Opportunities for growth and development
A professional and relaxed work environment
**Responsibilities:**
Process customer orders and actively participate in maintaining good customer relations at the branch
Respond to customer inquiries both at the counter and via inbound calls and emails
Perform daily functions related to the operations of the order desk
Establish customer service excellence goals to increase team performance and exceed customer satisfaction
Respond to customer concerns in a professional and proactive manner
Conduct individual and/or small group training sessions for customer service personnel as needed
Responsible for accounts receivable acuity
Prepare and process invoices
Verify pricing and availability of products
Review and submit data to the payroll department
Perform all related tasks
**Requirements:**
Minimum of 2 years experience in team supervision
Minimum of 3 years experience in customer service in a manufacturing or distribution center environment
Very good computer skills and experience with MS Office and data entry.
Bilingual - French and English
**Profile:**
Team player
Exceptional verbal and written communication skills
Excellent customer service skills
Ability to build and maintain lasting relationships with clients
Good organizational skills and thoroughness in the execution of his tasks
Strong analytical and problem solving skills
Ability to work under pressure
*KWP is committed to employment equity and equal opportunity. We encourage members of designated groups to apply for jobs.*
