- Assist the supervisor in training and guiding staff in all areas of service, including passport acceptance, Senior/Disabled Property Tax Deferral, Veteran's Exemptions, mobile home ownership transfers, mailing address updates, and public records requests. Perform and back up all services as needed.
- Train staff on how to navigate, enter, retrieve, and research information using the A&T Orion system when answering customer's phone calls, as well as how to recognize and transfer calls as needed to appropriate subject matter experts in the Special Programs unit and in other units.
- Serve as primary point of contact and lead specialist for processing the daily deposit in Wisard. Respond to finance's inquiries regarding Non-Sufficient Funds (NSF) checks.
- Serve as a first level of escalation resource for other Special Programs unit staff. Perform customer relations related to routine correspondence.
- Perform related duties as assigned.
- A high school diploma or equivalent AND
- Four (4) years of progressively responsible experience providing administrative or clerical support.
- Must successfully pass a comprehensive background check post offer.
- Requires oral and written fluency in another language.
- Apply todayIn lieu of a resume, you are required to complete and submit an online application, which will be used to screen for minimum qualifications (MQs) and to determine starting pay in accordance with the provision of the Oregon Equal Pay Act.
- Minimum Qualification Review: HR will screen applications for minimum qualifications after the posting closes (after May 26th,
- SME Review: Applications for candidates that meet minimum qualifications will be forwarded to a panel of subject matter experts (SME) who will review and score your answers. This process may take up to 2 weeks.
- Panel Interview(s): Panel interviews will be scheduled for the top candidates who successfully pass the SME screening as soon as possible.
- Conditional Offer of Appointment: Human Resources will conduct a salary analysis for the successful candidate(s) and extend an offer of appointment.
- Post-Offer Check: The successful candidate will undergo a background check.
- Start Date: A start date will be determined after all conditions of employment have been met.
- Status of Your Application: You will be advised by e-mail of your status at each step in the application process, from initial application to final employment disposition. Please note that Washington County communicates with all candidates via email. If you "opt out" or "unsubscribe" from email notifications from NEOGOV it will impact our ability to communicate with you about job postings.
- Veterans' Preference: If you are a veteran and would like to request veterans' preference points for this recruitment, please review instructions using this link: .
- Accommodation under the Americans with Disabilities Act: A reasonable accommodation is available to anyone whose specific disability prevents them from completing this application or participating in the selection process for this recruitment. To obtain confidential assistance, please contact Human Resources at or at least 48 hours before the step(s) of the selection process for which you feel you need an accommodation.
- Visit for a comprehensive, step-by-step guide on the application process.
- For technical support, contact Government Jobs' Live Application Support at
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Bilingual Senior Administrative Specialist - Hillsboro, United States - Washington County, OR
Description
THE POSITION
Washington County's Department of Assessment and Taxation (A&T) is currently seeking a Bilingual Senior Administrative Specialist in the Special Programs Unit to join our team
The Department
The Special Programs unit consists of four Administrative Specialists II, one Senior Administrative Specialist, and one Supervisor. The Special Programs unit serves several thousand customers each year. Work is performed in a fast-paced customer service environment and requires frequent contact with customers at a counter, over the phone, and by email. The services provided include passport acceptance, Senior/Disabled Deferrals, Veteran and Active Duty Military Exemptions, manufactured structure ownership transfers, and the department switchboard. The Special Programs unit also assists other Assessment & Taxation business units with a variety of assessment and tax duties throughout the year.
For more information about the Department of Assessment & Taxation, please visit: .
The Opportunity
This Senior Administrative Specialist is a lead position that reports directly to the Special Programs Supervisor. This position requires excellent customer service skills and team skills. The position requires a working knowledge of all the unit's programs in order to support the supervisor, assist in training staff, and exercise considerable judgment when resolving issues.
The working hours are 8:00 A.M. to 5:00 P.M., Monday through Friday. Due to the heavy customer interaction in the services we provide, this position is not eligible for remote work.
Primary duties for this position may include, but are not limited to, the following:
They enjoy working collaboratively in a team, using strong customer service and communications skills. They interact with confidence, tact, diplomacy, and can deliver difficult messages when needed. They successfully use their subject matter expertise both to perform and to train and guide other staff in public service administrative programs. They are able to interpret and follow state and federal rules.
Please note, because the Bilingual Senior Administrative Specialist - Special Programs position functions as a passport agent, incumbents must be a U.S. citizen or U.S. national per U.S. State Department Passport regulations.
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job and that candidate may come from a variety of backgrounds and lived experiences. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role, even if you believe you do not meet all the hiring criteria described above.
Why Washington County?
Washington County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, equity, integrity, stewardship, and accountability guide the way we conduct ourselves and deliver services to our customers. Supported by the work of our Office of Equity, Inclusion, and Community Engagement, Washington County celebrates diversity in our employees' backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all.
ESSENTIAL JOB DUTIES
The Bilingual Senior Administrative Specialist - Special Programs is a working title. This position is classified as a Senior Administrative Specialist. To review the required knowledge, skills, and abilities for this classification, please use this link:
MINIMUM QUALIFICATIONSEducation and Experience:
SUPPLEMENTAL INFORMATION
Our Commitment to You
We are committed to using a merit-based system in which recruiting, selecting, and advancing employees is based on their relative knowledge, skills, and abilities. Washington County values a culture of equity, diverse perspectives, and life experiences. Our organization embraces innovation, collaboration, and work-life harmony. We offer job stability, a comprehensive benefits package, and an opportunity to serve and support our diverse community. We are an equal-opportunity employer with a commitment to diversity and an inclusive workforce. Women, minorities, veterans, and people with disabilities are encouraged to apply.
Yvonne Villa, Talent Acquisition Business Partner Additional Resources:
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