- Manages, executes and promotes all available Business Center Services for all guests up to and including the use of Computer Systems (Word, Excel, Power Point, Publisher and Resort systems) in relation to Sales and Conference Services.
- Receives and follows through group information and details Via Resumes, Banquet Event Orders and account service Leaders and Directors of Conference Services, Catering and Sales.
- Directly services and manages Conference Level; in addition to service leaders and guests. This is to be done in a pro-active manner and also upon clients' requests.
- Participates in external and internal meetings as determined by the Director of Conference Services.
- Oversees and assists in the physical movement of resort or customer equipment or furnishings as necessary to complete a tight turn-around of public function space.
- Ability to read, listen and communicate effectively in English.
- Ability to indirectly supervise Banquet Associates.
- Interpersonal skills to provide overall guest satisfaction.
-
Event Concierge
3 weeks ago
Trump Hotel Collection Doral, United States Full timePrinciple Responsibilities: · Supervises and services all aspects of the Business Center on the conference Level according to Group Resume, Banquet Event Orders and Individual Guests requests. · Example of Duties: · Essential Functions: · * Manages, executes and promotes all avai ...
-
Santander Holdings USA Inc Miami, United States Part timePart Time Work Café Concierge, Coconut Grove, Miami, FLMiami, United States of AmericaThe Work Cafe Concierge is the primary customer-facing role within the Work Cafe and is responsible for creating an environment that engaging, welcoming and professional for customers. S/he is r ...
-
Reservation Agent
2 weeks ago
Hotel AKA Brickell Miami, United StatesJOB OVERVIEW: Assist guests with booking and confirming reservations. Responsible for providing attentive, courteous and efficient service to all guests and callers. · - Handles all owner phone inquiries regarding billing statements, as well as other general questions · - Uses a ...
-
Front Desk Agent
2 weeks ago
Circa 39 Miami Beach, United StatesJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Concierge Front Desk
3 days ago
Admiral Security Services Miami, United StatesOverview: · **FRONT DESK CONCIERGE** · As a Front Desk Concierge, you will be instrumental in creating a luxury environment and providing exceptional customer service. · **Responsibilities**: · - Greet guests in a friendly and courteous manner. · - Ensure customer needs are met b ...
-
Front Desk
5 days ago
Glanz Aesthetics Miami, United StatesGLANZ Aesthetics · - Miami, FL · GLANZ Aesthetics is a quickly growing and is looking for a motivated, energetic and hard-working Patient Care Coordinator & Sales Specialist to join our team · Do you love skin care, BOTOX and lasers? Are you passionate about educating others abou ...
-
Patient Coordinator
5 days ago
Glanz Aesthetics Miami, United StatesGLANZ Aesthetics · - Miami, FL · GLANZ Aesthetics is a quickly growing and is looking for a motivated, energetic and hard-working Patient Care Coordinator & Sales Specialist to join our team · Do you love skin care, BOTOX and lasers? Are you passionate about educating others abou ...
-
Pool & Beach Concierge
4 days ago
Grand Beach Hotel Surfside Surfside, United StatesSummary - A pool and beach concierge will value all guests and be committed to providing guests with information and resources to have a meaningful visit. Promote a fun and relaxing atmosphere for guests in all recreational activities and areas by expressing an upbeat and enthusi ...
-
Pool & Beach Concierge
4 days ago
Grand Beach Hotel Surfside Surfside, United StatesSummary - A pool and beach concierge will value all guests and be committed to providing guests with information and resources to have a meaningful visit. Promote a fun and relaxing atmosphere for guests in all recreational activities and areas by expressing an upbeat and enthusi ...
-
Concierge
2 days ago
Marriott International, Inc Bal Harbour, United States**Additional Information** Hotel Concierge · **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** The St. Regis Bal Harbour Resort, 9703 Collins Avenue, Bal Harbour, Florida, United States VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** ...
-
Concierge
2 weeks ago
TB ISLE RESORT LP Aventura, United StatesJob Details · Job Location · JW Marriott Turnberry Miami Resort & Spa - Aventura, FL · Job Category · Hospitality - Hotel · Description · Scope of Position · The Concierge is responsible to provide information to guests, answer questions or make arrangements for dining, entertain ...
-
Staff Physician
1 week ago
University of Miami Miami, United StatesCurrent Employees: · If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review ...
-
UMMG Staff Physician
1 week ago
University of Miami Miami, United StatesCurrent Employees: · If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review ...
-
concierge
2 weeks ago
Building Services of America Miami, United StatesCONCIERGE · Job Details · Job Location · Miami - Miami, FL · Description · ESSENTIAL Function of Position : · The Concierge plays a vital role in providing exceptional service and ensuring the comfort and satisfaction of residents in a residential community or complex. This pos ...
-
Workplace Experience Coordinator
3 weeks ago
CB Richard Ellis Miami, United StatesWorkplace Experience Coordinator · Job ID · 164418 · Posted · 23-Apr-2024 · Service line · GWS Segment · Role type · Full-time · Areas of Interest · Administrative, Customer Service · Location(s) · Miami - Florida - United States of America · Host is a service line of CBRE, the w ...
-
UMMG Staff Physician
1 week ago
University of Miami Miami, United StatesCurrent Employees: · If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here $) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please re ...
-
Staff Physician
1 week ago
University of Miami Miami, United StatesCurrent Employees: · If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here $) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please re ...
-
Concierge | Hostess|Host
3 weeks ago
Drive Shack Holdings LLC Miami, United StatesAbout Puttery · Welcome to Puttery, where we've redefined the classic game of putting with a modern twist. Our one-of-a-kind course features unique challenges and surprises at every turn, making each round exciting and engaging. But we're more than just a game – we're a social h ...
-
UMMG Staff Physician
1 week ago
University of Miami North Miami, United StatesCurrent Employees: · If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here $) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please re ...
-
Professional Mascot Handler and Customer Service
2 weeks ago
Good Greek Moving and Storage Fort Lauderdale, United StatesAre you looking for an innovative, exciting and rewarding opportunity to expand your career? · If so, LOOK no further **Good Greek Moving & Storage **is expanding its coveted team of professionals and immediately hiring for a Mascot Handler and Customer Service Ambassador. · Know ...
Event Concierge - Miami, United States - Trump Miami Resort Management LLC
Description
Job Description
Job DescriptionPrinciple Responsibilities:
Supervises and services all aspects of the Business Center on the conference Level according to Group Resume, Banquet Event Orders and Individual Guests requests.
Example of Duties:
Essential Functions:
Other
Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the resort. Regular attendance in conformance with Resort standards; which may be established by Trump National Doral - Miami from time to time; these are essential to the success and Performance of this position. Due to the nature of the industry, associates may be required to work varying schedules to reflect the business needs of the Resort.
Due to the industry that we are in, a need will occur for each associate to provide "Lateral Service". Our goal is to ensure that we are maximizing customer satisfaction and as result there will be times when our associates in operations will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained.
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of the following other duties, with the percentage of time performing each function to be solely determined by management based upon the particular requirements of the company.
• Assists customers with the set-up of their event, as needed.
• Performs other duties and responsibilities as assigned or required.
PHYSICAL REQUIREMENTS:
(Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours)
Physical Activity Frequency
Sitting Frequent
Walking Frequent
Climbing stairs Frequent/ Occasional
Standing Frequent
Crouching/Bending/Stooping Frequent
Reaching Frequent
Grasping Constant
Pushing/Pulling Frequent
Near Vision Constant
Far Vision Constant
Hearing Constant
Talking Constant
Smell Rare
Taste Rare
Lifting/Carrying (# lbs.) Rare/ Occasional
Travel Rare
OTHER DUTIES:
Assimilate into Trump National Doral - Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards.
SAFETY REQUIREMENTS
OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety:
• Back safety belt, protective gloves and eye protection may be required on rare occasions.
Associates will be trained in the proper use and care of assigned PPE. The resort provides the required PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Leader.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
• Ability to handle multiple customer and operational demands with a high degree of professionalism, operating often with time sensitive deadlines.
• Ability to operate independently and with a high degree of autonomy requiring excellent time management skills and self-motivation.
• Resort product and industry knowledge, i.e., staffing, operations, safety, security, structural (Sleeping Rooms and Meeting Rooms), terminology, fire, police and health codes, resort policies, city ordinances.
• Quantitative processing of data via Business Center office machine equipment, mathematical computations and analytical skills necessary to accurately determine and communicate financial, and space utilization calculations.
• Proficiency in the use and operation of computer systems with the ability to navigate efficiently through Word, Power Point, Excel, Outlook, Delphi, Market Vision, or Internet and Intranet and Optimum Settings (or in house CAD program).
• Possess a good conceptual understanding of electronic devices and the ability to operate such items as copy machines, slide projectors, microphones, computers, portable radios, pagers, etc.
• Ability to work under pressure and deal with stressful situations during busy periods.
QUALIFICATION STANDARDS
EDUCATION
High school degree or equivalent. Bachelor degree preferred.
EXPERIENCE
Requires a minimum of one year experience at supervisory level in guest contact areas of the hospitality industry. Resort experience preferred. Previous experience in event planning preferred.
LICENSES OR CERTIFICATES
None required.
