- Provides support for and within the Salesforce platform to ensure appropriate configuration, maintenance, and upgrades are administered.
- Works proficiently within our ticketing system to understand and respond to customer issues and requests.
- Troubleshoots and fixes issues to ensure that end users have a good user experience while maintaining service level standards.
- Supports end users with system questions and ad-hoc training, as needed.
- Proactively solicits feedback and requirements from end users by identifying and recommending potential modifications and / or enhancements in the system to meet the changing needs of the business partners.
- Establishes and performs administrator functions, such as user set-up and management of profiles, roles, permissions, rules, assignment rules, and storage management.
- Creates and manages system configuration specifications, training manuals, and other internal system documentation.
- Designs and maintains ad-hoc reports and custom dashboards based on current initiatives and trends in usage and adoption.
- Performs data cleanup, data migration, and data integration to and from the software platform, troubleshooting any issues and logs and tracks identified issues until successfully resolved.
- Stays current with system releases and new functionalities, communicates and manages system upgrades in partnership with the development team.
- Analyzes identified issues to determine whether a system change can mitigate repeated problems.
- Ensures applications meet the security needs of the organization.
- Performs special projects and other duties as assigned.
- Demonstrated understanding of the Salesforce platform.
- Good mathematical, analytical, and problem-solving skills.
- Demonstrated aptitude towards problem identification and resolution.
- Demonstrated ability for technical decision ownership.
- Demonstrated ability to communicate clearly and effectively both verbally and in writing to technical and non-technical audiences.
- Proficient ability in and use of various core systems, office and computer equipment, and software packages.
- Advanced ability to incorporate new information into existing processes.
- Salesforce Administrator certification (or equivalent); additional Salesforce certifications are a plus.
- Bachelor's degree in computer science or equivalent training or education required; experience in lieu of degree will be considered.
- Good organizational and prioritization skills with proven able to multitask.
- Strong attention to detail and quality.
- Proven ability to work independently and carry out assignments to completion.
- Highly motivated individual with proven ability to provide excellent customer service.
- Ability to work on cross-functional teams in a hybrid environment.
- Demonstrated ability to upgrade systems and processes as necessary for enhanced functionality and security issue resolution.
- Demonstrated knowledge and application of Agile practices.
- Familiarity with Jira.
- Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more
- Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
- 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
- Wellbeing Program, including onsite fitness studio
- Paid Time Off - including holiday, vacation, and volunteer
- 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
- Paid parental leave
- Bonus opportunities
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Salesforce System Administrator II - Edina, United States - Western National Insurance Group / Umialik Insurance Company
Description
Job Type
Full-time
Description
Who are we?
Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as "The Relationship Company," we define success as a measure of the relationships we've built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That's the power of "nice". At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.
Does this opportunity interest you?
Western National is seeking a Salesforce System Administrator II to join our team
The individual in this role will have the opportunity to provide frontline customer service and technical support to the Customer Relationship Center, the Service Center, the Service Desk, and other Salesforce users within the Western National Insurance Group. The individual in this role will also provide technical support to the Salesforce Application Development Team.
What are the responsibilities and opportunities of this role?
What are the must-have qualifications for a candidate?
The targeted hiring range for this role is $80,100 - $97,900, annually. However, the base pay offered may vary depending on the job-related knowledge, skills, credentials, and experience of each candidate as well as other factors such as the scope and location of the role. Candidates looking for compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and/or may be considered for other positions.
Culture and Total Rewards
Western National has long been known as "The Relationship Company" and caring for our employees is part of that relationship commitment. We value connectiveness, empowerment, and accountability, and we believe that our employees are our biggest asset.
Currently ranked as the 41st largest private company by revenue in Minnesota (Minneapolis/St. Paul Business Journal), Western National has earned accolades year-over-year as an employer of choice and garnered multiple awards for wellness in the workplace. Western National was also named a Star Tribune Top Workplace in 2021, 2022, and 2023. In addition, the Group is consistently recognized as a Ward's 50 property-and-casualty insurance company for its outstanding financial results.
Western National offers full-time employees a significant Total Rewards Package, including:
Western National provides employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Salary Description
$80,100 - $97,900
