Jobs
>
Spokane

    Call Center Representative - Spokane, United States - Reliable Parts

    Reliable Parts
    Reliable Parts Spokane, United States

    1 week ago

    Default job background
    Description

    ABOUT RELIABLE PARTS

    We are a leading distributor of appliance parts in the US and Canadian markets. With over 60 branch locations and 8 distribution centers, we provide service to customers in multiple sectors, including extended warranty, national accounts, multi-housing, government, e-commerce, and retail spaces. We pride ourselves on the exceptional products, services, and value we add to the appliance parts service and repair industry.

    We are also proud of our exceptional employees. They ensure that all orders and inquiries are researched and handled knowledgeably and professionally, and we provide the training they need to succeed. Because of their dependability, we consider them a big part of our success. In turn, we offer opportunities for growth and relocation, as well as great benefits and supportive management that make our growing business an industry leader.


    About the Position: The Call Center Representative position communicates with customers via telephone, Live Chat and email to order products, resolve conflicts with order discrepancies, shipping issues and general problem solving with a specific focus on customer retention and satisfaction.


    Task and Duties:

    • Answer inbound customer service phone calls
    • Correspond with customers via email and Live Chat sessions
    • Achieve call center metric targets and customer satisfaction objectives
    • Identify, research and resolve complex, routine and non-routine customer issues using creative problem-solving and quick decision making
    • Recognize and act on opportunities for additional sales
    • Troubleshoot and resolve order discrepancies
    • Collaborate with warehouse personnel to resolve shipping conflicts
    • Partner with the outside sales team on customer satisfaction issues
    • Promote culture focused on world-class customer service, building customer trust, and taking ownership of all customer issues
    • Recognize and document trends in customer queries and relate them to supervisors
    • Establish and maintain customer relationships by handling problems with concern, speed and professionalism
    • Direct customers to appropriate resources
    • Recommend process improvements
    • Prioritize the daily tasks and demands with flexibility
    • Be a team player and support the needs of an organization
    • Engage in continuous self-training to expand product knowledge
    • Other duties as assigned by management

    Education and Experience:

    • Multi-tasking proficiency
    • Minimum high school diploma or GED
    • Positive, customer oriented, service attitude
    • Prior call center or customer service experience a plus
    • Excellent written and verbal communication skills
    • Ability to type 40+ words per minute
    • Basic computer literacy
    • Ability to work under pressure and multitask
    • Experience with appliance parts or major home appliances preferred
    • Bilingual a plus

    Benefits:

    This sales position earns a competitive wage. We provide great benefits, including medical, dental, vision, 401K, holidays, paid time off (PTO), employee discounts, life insurance, and disability. If this sounds like the right opportunity for you, apply today


    Physical Requirements:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Must have regular, consistent, and predictable attendance.
    • Ability to utilize office equipment/computers
    • Remain in stationary position, often standing or sitting for prolonged periods
    • Communicate with others to exchange information
    • Work collaboratively in a team environment
    • Regularly use hands and fingers to handle, control or feel objects tools or controls
    • Regularly repeat the same movements when entering data
    • Regularly speak clearly so listeners can understand
    • Regularly understand the speech of another person
    • Frequently focus on one source of sound and ignore others
    • Frequently hear sounds and recognize the difference between them


    Job Posted by ApplicantPro
  • Gesa Credit Union

    Member Contact Center Representative I

    5 days ago

    Gesa Credit Union Spokane Valley, United States

    Job Details · Level · Entry · Job Location · Spokane Valley East Sprague - Spokane Valley, WA · Position Type · Full Time - Hourly · Education Level · High School · Salary Range · $ $28.54 Hourly · Description · Take a leap and join our team · We are currently seeking ...

  • Banner Corp

    Client Engagement Center Service Representative

    1 week ago

    Banner Corp Spokane, United States

    ** Client Engagement Center Service Representative** · **Job Category****:** Client Engagement Center **Requisition Number****:** CLIEN004557 Showing 1 location **Job Details** · **Description** · **Client Engagement Center Service Rep** · As a **Client Engagement Center Serv ...

  • Gesa Credit Union

    PT Member Contact Center Representative I

    1 week ago

    Gesa Credit Union Spokane Valley, United States

    Take a leap and join our team · We are currently seeking entry level candidates for a part-time Member Contact Center Representatives I positions. These roles require no prior experience however, Call Center or Banking experience is a plus. Initial training for this position is 6 ...

  • Gesa Credit Union

    PT Member Contact Center Representative I

    14 hours ago

    Gesa Credit Union Spokane, United States

    Job Details · Level · Entry · Job Location · Spokane Valley East Sprague - Spokane Valley, WA · Position Type · Part Time- Hourly · Education Level · High School · Salary Range · $ $24.83 Hourly · Description · Take a leap and join our team · We are currently seeking e ...

  • Spokane Tribe Resort & Casino

    Hotel Call Center Representative

    5 days ago

    Spokane Tribe Resort & Casino Airway Heights, United States

    POSITION SUMMARY · Responsible for answering phones, making reservations, and providing property or similar information in a courteous manner, directing individuals to the correct department/individual, and answering any property information questions. · ESSENTIAL DUTIES AND RESP ...

  • De Rigo REM

    Customer Service Representative Level Iii

    5 days ago

    De Rigo REM Sun Valley, United States

    De Rigo REM, a leader in the design and distribution of fashion eyewear, located in the Northeast San Fernando Valley, is seeking a Customer Service Representative Level III. We are looking for someone who is passionate about details and excellent at both verbal and written commu ...

  • MS International, Inc.

    Sales Representative

    1 week ago

    MS International, Inc. Sun Valley, United States

    **Summary**: The sales representative is responsible to grow and develop the sales and margins of MSI's countertop products with fabricators and K&B's, and the Tile product lines with the retailer/dealer networks located within an assigned geographic territory. · **Work Hours**: ...

  • Fresenius Medical Care

    Registered Dietitian

    1 day ago

    Fresenius Medical Care Spokane, United States Part time

    PURPOSE AND SCOPE: · Provides nutritional services for the facility's in-center and home patients as applicable in order to maximize the patient's nutritional status and improve clinical outcomes. Functions as a member of the interdisciplinary healthcare team, supporting the FMCN ...

  • Glacier Bancorp, Inc.

    Call Center Representative

    1 week ago

    Glacier Bancorp, Inc. Coeur D Alene, United States

    Do you LOVE where we work WE DO Come work for a company that supports it's communities and values it's employees Mountain West Bank. Today, Tomorrow, Together. Looking to start a professional career in the Financial Industry with excellent benefit Call Center, Representative, Cus ...

  • Glacier Bancorp

    Call Center Representative

    1 week ago

    Glacier Bancorp Coeur D Alene, United States

    About The Role · Do you LOVE where we work?? WE DO · Come work for a company that supports it's communities and values it's employees Mountain West Bank. Today, Tomorrow, Together. · Looking to start a professional career in the Financial Industry with excellent benefits and room ...

  • Mountain West Bank

    Call Center Representative

    1 week ago

    Mountain West Bank Coeur D'Alene, United States

    About the Role: · Do you LOVE where we work?? WE DO · Come work for a company that supports it's communities and values it's employees Mountain West Bank. Today, Tomorrow, Together. · Looking to start a professional career in the Financial Industry with excellent benefits and ...

  • SilverWorks

    Working student

    1 week ago

    SilverWorks Spokane, United States

    Energy and indoor climate are forward-looking topics of global reach. As one of the world's leading providers of heating and air conditioning systems, WOLF GmbH from Mainburg, Bavaria plays an active role in this field. WOLF develops products such as innovative heat pumps or vent ...

  • Prestige Care - Sullivan Park Care Center

    Certified Nursing Assistant Eve shift

    2 days ago

    Prestige Care - Sullivan Park Care Center Spokane Valley, WA, United States

    *Full wage Range: $20-$28 DOE & Seniority with Prestige Care* · *Eve shift differentials $1.25 * · *Night shift differentials $2.00* · *Evening & Night shifts available* · Fun and fast paced environment with an emphasis on giving the best care possible to our patients. · What doe ...

  • Sullivan Park Care Center

    CNA Coordinator/Receptionist

    1 day ago

    Sullivan Park Care Center Spokane Valley, WA, United States Full time

    *Weekend Staffing Coordinator* · As the Staffing Coordinator you will coordinate day-to-day CNA & Nursing staff schedules. In addition, you will perform manual and clerical tasks in ordering, receiving and delivering vendor shipments within the nursing center. · Position consist ...

  • Cancer Care Northwest

    Clinical Research Coordinator

    5 days ago

    Cancer Care Northwest Spokane, United States

    About Us For over four decades Cancer Care Northwest has been the Inland Northwest's premier cancer center, providing an integrated approach to the diagnosis, treatment and healing of cancer and blood-related diseases. · Join The Team: Our collective passion to fight against canc ...

  • Cancer Care Northwest

    Medical Scribe

    1 week ago

    Cancer Care Northwest Spokane, United States

    For over four decades Cancer Care Northwest has been the Inland Northwest's premier cancer center, providing an integrated approach to the diagnosis, treatment and healing of cancer and blood-related diseases. · Our collective passion to fight against cancer is what motivates an ...

  • Cancer Care Northwest

    Medical Scribe

    1 week ago

    Cancer Care Northwest Spokane, United States

    For over four decades Cancer Care Northwest has been the Inland Northwest's premier cancer center, providing an integrated approach to the diagnosis, treatment and healing of cancer and blood-related diseases. · Our collective passion to fight against cancer is what motivates and ...

  • Titan Medical Group

    Travel MRI Technologist

    1 week ago

    Titan Medical Group Spokane Valley, United States

    Titan Medical Group is seeking a travel MRI Technologist for a travel job in Spokane Valley, Washington. · Job Description & Requirements · Specialty: MRI Technologist · Discipline: Allied Health Professional · Start Date: 06/03/2024 · Duration: 13 weeks · 40 hours per week · Shi ...

  • FRESENIUS MEDICAL CENTER

    Registered Dietitian

    1 day ago

    FRESENIUS MEDICAL CENTER Spokane, United States Part time

    PURPOSE AND SCOPE: · Provides nutritional services for the facility's in-center and home patients as applicable in order to maximize the patient's nutritional status and improve clinical outcomes. Functions as a member of the interdisciplinary healthcare team, supporting the FMCN ...

  • Catholic Charities Eastern Washington

    Legal Assistant

    1 week ago

    Catholic Charities Eastern Washington Spokane, United States

    Must have both oral and written fluency in Spanish and English and ability to translate official government documents from English to Spanish and from Spanish to English. · WE OFFER EXCELLENT BENEFITS: · * Safe and Sick Leave · * Discounted health memberships · Job Summary · This ...