- Provides outstanding service to promote deep and lasting member relationships.
- Answers general inquiries and performs account maintenance via phone or email channels.
- Meets/exceeds key critical metrics.
- Researches and resolves problems under the mentorship of the MCC Supervisor or MCCR Lead with a sense of urgency.
- Takes ownership of member concerns, sets the expectations, and provides timely follow-up/resolution.
- Sees opportunities to offer additional credit union products, promotions, and services to members and generates referrals that deepen relationships.
- Maintains knowledge of credit union policies, procedures, and regulations.
- Performs other duties as assigned.
- Ability to organize and prioritize multiple tasks.
- Resolves requests with a sense of urgency and escalates timely.
- Promotes and participates in a cohesive team environment.
- Effectively communicates ideas and information, both verbally and in writing.
- Takes ownership and acts proactively to solve member concerns.
- Utilizes tools and resources to solve sophisticated inquiries.
- Creatively thinks in an unexpected way to resolve member concerns while adhering to policies and regulations.
- Analyzes information and recommends achievable operational improvements.
- Excellent customer service and communication skills.
- Member-centric with a friendly, professional demeanor.
- Minimum of a high school diploma; some college course work preferred; degree highly desirable.
- 1+ year experience in a contact center environment.
- 1+ years in a credit union or financial institution.
- Some travel may be required to complete training or fulfill duties.
- Courtesy, tact, and diplomacy with current and potential members, peers, and staff.
- Proficient with Microsoft Office software and standard office equipment; proficiency with call center programs desired.
- Familiarity and comfort with online systems and other technology.
- Competitive Pay
- Medical, Dental Vision and Life Insurance
- 20 days/year accrual of Paid Time Off - Plus 10 Paid Holidays
- 401(k) Match
- Incentive Program
- Tuition Assistance and Student Loan Repayment
- Commuter Benefits
- Paid Time Off to Volunteer in the Community
- Product discounts
- Engaging Work Environment
- Rewards and Recognition Programs
-
Payment Service Center Representative
1 week ago
Washington Trust Bank Spokane Valley, United States Full timeJob Details · Description · This position is responsible for effective operational service in performing one or more of the following functions within the Payment Service Center: ACH, Wire Security and/or Wire Transfers. · ACH Processing responsibilities include balancing and m ...
-
Contact Center Operations Representative
2 days ago
STCU Spokane, United StatesCompany DescriptionSTCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine's Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to working ...
-
Contact Center Operations Representative
1 day ago
STCU Spokane, United StatesCompany Description · STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine's Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to worki ...
-
Client Engagement Center Service Representative
7 hours ago
Banner Corp Spokane, United States** Client Engagement Center Service Representative** · **Job Category****:** Client Engagement Center **Requisition Number****:** CLIEN004557 Showing 1 location **Job Details** · **Description** · **Client Engagement Center Service Rep** · As a **Client Engagement Center Serv ...
-
PT Member Contact Center Representative I
2 weeks ago
Gesa Credit Union Spokane Valley, United StatesTake a leap and join our team · We are currently seeking entry level candidates for a part-time Member Contact Center Representatives I positions. These roles require no prior experience however, Call Center or Banking experience is a plus. Initial training for this position is 6 ...
-
Payment Service Center Representative
6 days ago
Washington Trust Bank Spokane, United StatesThis position is responsible for effective operational service in performing one or more of the following functions within the Payment Service Center: ACH, Wire Security and/or Wire Transfers. · ACH Processing responsibilities include balancing and maintenance, account analysis ...
-
Payment Service Center Representative
5 days ago
Washington Trust Bank Spokane, United StatesThis position is responsible for effective operational service in performing one or more of the following functions within the Payment Service Center: ACH, Wire Security and/or Wire Transfers. · ACH Processing responsibilities include balancing and maintenance, account analysis p ...
-
Client Engagement Center Service Representative
2 weeks ago
Banner Bank Spokane, United StatesMore than 130 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. Our financial strength and stability are key reasons Forbes names us one of the Best 100 Banks in America the past five years. · ...
-
Hotel Call Center Representative
3 weeks ago
Spokane Tribe Resort & Casino Airway Heights, United StatesPOSITION SUMMARY · Responsible for answering phones, making reservations, and providing property or similar information in a courteous manner, directing individuals to the correct department/individual, and answering any property information questions. · ESSENTIAL DUTIES AND RESP ...
-
Call Center Representative
2 weeks ago
Glacier Bancorp, Inc. Coeur D Alene, United StatesDo you LOVE where we work WE DO Come work for a company that supports it's communities and values it's employees Mountain West Bank. Today, Tomorrow, Together. Looking to start a professional career in the Financial Industry with excellent benefit Call Center, Representative, Cus ...
-
Call Center Representative
2 weeks ago
Glacier Bancorp Coeur D Alene, United StatesAbout The Role · Do you LOVE where we work?? WE DO · Come work for a company that supports it's communities and values it's employees Mountain West Bank. Today, Tomorrow, Together. · Looking to start a professional career in the Financial Industry with excellent benefits and room ...
-
Call Center Representative
17 hours ago
Mountain West Bank Coeur D'Alene, United StatesAbout the Role: · Do you LOVE where we work?? WE DO · Come work for a company that supports our communities and values our employees Mountain West Bank. Today, Tomorrow, Together. · Looking to start a professional career in the financial industry with excellent benefits and ro ...
-
Working student
1 week ago
SilverWorks Spokane, United StatesEnergy and indoor climate are forward-looking topics of global reach. As one of the world's leading providers of heating and air conditioning systems, WOLF GmbH from Mainburg, Bavaria plays an active role in this field. WOLF develops products such as innovative heat pumps or vent ...
-
Chief Physician
1 week ago
Nebula Technologies Spokane, United StatesFor a client in Rhineland-Palatinate, we are currently looking for a Chief Physician (m/f/d) for Addiction Medicine. · The Rehclinic has about 150 beds and treats patients with various mental and psychosomatic disorders as well as addiction disorders. The therapy concepts are bas ...
-
Rehabilitation Aide
2 weeks ago
Providence Spokane, United States Part timeProvidence is offering up to $2,000 Hiring Bonus for eligible external hires that meet required qualifications and conditions for payment. · Rehabilitation Aide at Providence St. Luke's Rehabilitation Medical Center in Spokane, WA · Shift Details: Part Time, Day Shift, 20 hour ...
-
Food and Nutrition Services Manager
5 days ago
Royal Park Health and Rehabilitation Spokane, United StatesRoyal Park Health and Rehabilitation - Food and Nutrition Services Manager · Turn your job into a career with EmpRes · Job Summary: · Royal Park Health and Rehabilitation is looking for a Dietary Services Manager that has a passion for food and nutrition and providing a great di ...
-
Rehabilitation Aide
1 week ago
Providence Spokane, United States Part timeRehabilitation Aide - Physical Therapy Department working at Providence Holy Family Hospital in Spokane, WA, employed by Providence St. Luke's Rehabilitation Medical Center · Shift Details: Per Diem, Day shift · Under the direct supervision of a licensed clinician, the Therapy A ...
-
Food and Nutrition Services Manager
4 days ago
Royal Park Health and Rehabilitation Spokane, United StatesRoyal Park Health and Rehabilitation - Food and Nutrition Services Manager · Turn your job into a career with EmpRes · Job Summary: · Royal Park Health and Rehabilitation is looking for a Dietary Services Manager that has a passion for food and nutrition and providing a great di ...
-
Agency Program Manager
2 weeks ago
Travelers Spokane Valley, United States Full timeWho Are We? · Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a cultu ...
-
Counter Sales Associate
1 day ago
Horizon Distributors Spokane, United States Full timeLocation: Horizon Spokane, WA - H560; 4004 E Francis Ave Spokane, Washington · Pay:$18.00-$20.00/hr and up to $2,500 through our performance bonuses in the summer · Schedule: Monday- Friday 8:00 am-5:00 pm · The Job · The Customer Service Representative (CSR) empowers our cus ...
Member Contact Center Representative I - Spokane Valley, United States - Gesa Credit Union
Description
Job DetailsLevel
Entry
Job Location
Spokane Valley East Sprague - Spokane Valley, WA
Position Type
Full Time - Hourly
Education Level
High School
Salary Range
$ $28.54 Hourly
Description
Take a leap and join our team
We are currently seeking entry level candidates for a full-time Member Contact Center Representatives I positions. These roles require no prior experience however, Call Center or Banking experience is a plus. Initial training for this position is 6 weeks and requires full time availability from 9:00am-6:00pm Monday through Friday. Flexable schedules are available after the training period and work from home options are available after completion of the introductory period.
At Gesa, we believe in the power of our people. Coming from all walks of life, our team members' individual stories and unique experiences are our most valuable asset. But it's how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.
Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority.
Get to know us: About - Gesa Credit Union
Role Summary:
The Member Contact Center Representative I provides exceptional service to members via multiple channels (phone, email, and chat) and meets/exceeds established performance measurements. This position responds to several member inquiries and provides the features and benefits of the Credit Union products and services to deepen relationships all while adhering to established policies and procedures.
What You Will Be Doing:
What You Will Need:
In exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer:
$ $28.54
Get wise to what's possible with a career at Gesa. Join us
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at or to request an accommodation.
Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.
Selected candidate(s) must be able to pass a pre-employment credit/background check.
Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.
Equal Employment Opportunity )
