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    Customer Care Coordinator - Rochester, United States - Numotion

    Numotion
    Numotion Rochester, United States

    1 month ago

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    Description

    Customer Care Coordinator

    Tracking Code Job Description By joining Numotion, you will be a part of the nations leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are helping more people live more freely. Maintaining our standing as the industry leader in CRT comes from having a workforce with a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive work environment based in open dialogue, active listening and ongoing definitive actions.

    **What you can expect as Customer Care Coordinator**

    Support our Assistive Technology Professionals as they evaluate our clients needs for customized wheelchairs & other rehab equipment

    Schedule customer evaluations and delivery of wheelchairs to clients for multiple partners within Numotion

    Gather information and medical documentation needed to process orders

    Heavy data entry of order process documentation

    Follow up with customers to ensure customer satisfaction

    Work cross-functionally within Numotion to ensure timely completion of order processing

    Required Skills **What you will need to succeed**

    High School diploma/GED required

    Experience working in a fast paced environment

    Drive to provide best-in-class service to our partners and customers

    Ability to manage multiple competing priorities without sacrificing a high level of service

    Strong time management with the ability to maintain team schedules as needed

    Basic understanding of health insurance

    Ability to work a team setting as well as independently to prioritize duties in order to meet deadlines

    Exceptional client focus and a natural ability to build relationships

    Maintain a strong sense of urgency

    Paramount sensitivity and ability to maintain confidentiality

    Intermediate knowledge of Microsoft Outlook and Excel

    At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short and long-term disability, a 401K plan and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and we do not tolerate discrimination against our employees, customers and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status.

    Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

    Job Location Rochester, New York, United States Position Type Full-Time/Regular ** Apply**

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