- Manage large amounts of incoming calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete data entry to our crm software
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Managing the company social media account
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
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Ken Smith INC Charlotte, United StatesJob Description · Job DescriptionWe are a small family owned and operated company based in Charlotte, NC that is looking for additional assistance both in the office and in our warehouse. We need someone who is well rounded and possesses both organizational skills in the office a ...
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Bilingual Loan Officer Assistant
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New American Funding Charlotte, North Carolina, United States PermanentOverview: · Position: Bilingual Spanish Loan Officer Assistant · Location: Charlotte, NC - must be able to work on-site 3 days out of the week. · Pay: $21.63/hr. + bonuses · Position Summary: · The Loan Officer Assistant (LOA) works directly with and supports the loan originatio ...
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Customer Service Rep/Office Assistant - Charlotte, United States - Spring-Green Lawn Care
Description
Job descriptionWe are a growing Lawn Care company and looking for a customer-oriented service representative with a strong desire to serve the customer. You should enjoy talking on the phone/texting and always be positive and helpful. You should have an ability to solve problems while being enthusiastic and creative. You should be ready to learn new software and be efficient on computers. You must be able to improvise and help create systems to have an efficient office. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
Compensation: $ $20.00 per hour
For generations, Spring-Green has been beautifying neighborhood lawns and landscapes and enriching lives in the communities we serve. As your locally owned and operated neighborhood lawn care professionals, we take our community and environmental responsibilities seriously. We embrace the industry's best practices to provide tailored lawn, pest and tree service recommendations that meet the specific needs of our customers, while delivering the highest quality of service.
Spring-Green Lawn Care Corp. is the franchisor of the Spring-Green franchised system. Each Spring-Green franchised business is independently-owned and operated by an independent franchisee performing services. If you are offered, and accept, a position with a Spring-Green franchisee, you are employed by that franchisee, and NOT by Spring-Green Lawn Care Corp., nor any of its parents or affiliates. The hiring franchisee is solely responsible for all of its employment decisions including hiring, termination, discipline, compensation and benefits. Neither Spring-Green Lawn Care Corp. nor any of its parents and affiliates have any input or involvement in such matters. Any questions about posted positions or the hiring process must be directed to the Spring-Green franchisee posting the position.