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Area Supervisor - Kissimmee, United States - Domino's Franchise
Description
Job Description
Job DescriptionCompany DescriptionWith no layoffs during the pandemic this family owned and operated franchise is a great opportunity
Job DescriptionSnowball Pizza Inc dba Domino's Pizza has twenty locations and is growing across Orange and Osceola counties and is looking for Area Supervisors / District Managers with restaurant leadership experience to oversee territories within the franchises. Bilingual in Spanish and English is preferred but not required.
QualificationsResponsibilities and Duties:
· Develop and achieve Operating Plan
o Ensure each store is meeting operating plan by regularly reviewing financial reports and results
o Communicate with each GM on weekly sales and profit numbers
o Identify under-performing stores in district and develop plan of action
o Ensure all local store marketing and national promotions are communicated to team and maximized
o Develop a strategy to hit all sales goals
· Build sales to meet company goals
o Create and develop strategies for increasing sales
o Focus on the following responsibilities which have an impact on meeting sales goals
§ Facilitate and develop relationships with local communities and businesses
§ Be aware of all local activities near stores – such as school schedules, festivals, etc. and communicate to stores
· Support General Managers, Managers and Team Members
o Ensure all personnel and stores have appropriate tools to operate business
o Build a top performing team of Managers and hourly team members through recruiting, training, and development for each store
o Provide constant coaching and feedback when in stores
o Actively listen to staff through conducting performance appraisals and provide appropriate follow-up
o Be accessible during all hours of operations
o Lead difficult conversations, manage performance, and resolve potential conflicts among Managers and / or Team Members in confidential manner
o Ensure all Manager and Team schedules are written to optimize business needs and in a timely manner
o Hold General Managers accountable for performance
· Maintain effective communication at all times
o Identify what is important to Franchisee and present clear and relevant messages in a timely manner
o Attend weekly General Manager / Manager meetings
o Lead the roll-out of national promotions for district
o Address all problems / issues in a timely manner and identify opportunities for improvement
o Build positive relationship with district and create a fun atmosphere
· Ensure District stores are properly staffed and team is trained
o Coordinate with Director of Operations / Franchisee / HR to strategize on staffing and turnover issues
o Enforce the use of interview and selection tools
o Ensure area is appropriately staffed with Managers and Team Members
o Uphold integrity of training systems
o Develop and enforce systems that drive training process
· Administration
o Provide weekly numbers to management and produce standard reports. Conduct additional analysis as necessary
o Administer wage and benefits to district and ensure proper completion of HR forms. Includes verification of period bonuses
· Uphold policies and standards
o Ensure adherence to all Domino's standards
o Ensure use of tools given to monitor standards such as self OER's
o Provide a harassment free work environment and follow all Human Resource policies
o Appropriately handle all disciplinary actions in a consistent manner
o Ensure product quality standards are followed at all times
· Ensure area provides excellent customer service
o Develop and drive strategies to achieve company service goals – DOT; Load Times, etc
o Ensure district responds to customer complaints in a quick and positive manner
· Ensure Safety and Security standards
o Maintain in-depth knowledge of all safety and security standards
o Oversee communication with other stores when safely / security issues arise
o Enforce policies and provide appropriate actions as necessary
Additional InformationCompensation:
This is a salaried position, with benefits, and is bonus eligible. Competitive rate, based upon experience, educational background, and the interview process. Position is direct hire, full-time and benefits eligible.