- Receive and respond to information requests from outside clients in a professional manner. Must be customer-centric and strive to provide exceptional customer service reflected in a positive attitude.
- Responsible for problem-solving client issues concerning plan information, enrollment, and client material.
- Promote efficient operational processes through online or electronic claim submissions and website.
- Responsible for accurate data entry and organization of information submitted by clients (dentists, employer groups, and agents).
- Complete documents as a result of the system processing.
- Monitor calls to determine and develop training tools and resources and provide training opportunities for staff to address issues of concern or repetition.
- Provide report(s) to department leadership including customer comments to aid in the development of Paramount Dental's customer service and procedures including website tools.
- Communicate/Escalate issues to department leadership including identifying learning and/or training matters that will increase the team's performance and efficiencies.
- Additional duties, as assigned.
- Strong customer service orientation and interpersonal skills for positive relationship building.
- Team-oriented within the Operations area to maintain a collaborative environment for problem-solving.
- Self-motivated with the ability to effectively prioritize and execute tasks in a high-pressure environment.
- Excellent communication/interpersonal skills using a clear concise manner.
- Strong knowledge base of dental billing office practices, including practice management computer system experience preferred.
- Demonstrate knowledge of ADA/CDT coding regulations and requirements preferred.
- Basic knowledge of insurance regulations.
- Sitting for extended periods
- Dexterity of hands and fingers to operate a computer keyboard, mouse, and phone for data entry
- Requires carrying a laptop to meeting locations
-
Team Lead
2 weeks ago
Aldez Containers Evansville, United StatesShift Time - 2nd Shift (2PM-10:45PM) · This process includes General Stores and Oil Stores receiving, Central Receiving, stocking, issuing, ordering, lineside deliveries, new parts set up, inventory monitoring and inventory accuracy/control. · Duties: · Supervise a team of 4-1 ...
-
Dental Call Center Team Lead
3 weeks ago
ProMedica Health System Evansville, United States Full timeParamount Health Care, a ProMedica Health Plan, offers insurance products across six Midwest states. This Ohio-based company, headquartered in Toledo, has more than 685 employees dedicated to serving their health plan members. · Paramount offers Medicare Advantage and Marketplac ...
-
Dental Call Center Team Lead
2 weeks ago
ProMedica Evansville, United States Full timeJob Title · Dental Call Center Team Lead - Services - Paramount - Full Time - Days · Category · Insurance and Claims · Organizational Unit · ProMedica -> Paramount -> Health Resources Inc. -> Services · Location · Evansville, IN US (Primary) · Job Description · Paramount ...
-
Travel Advisor
1 week ago
AAA Missouri Evansville, United States Full timeTravel AdvisorDiscovering the World- One Member at a Time · A love of travel attracts many people to the field, but to succeed a Travel Agent must be passionate about travel and the endless opportunities it brings to bridge history, cultures and cuisine. Successful Travel Agents ...
-
Team Lead
3 weeks ago
Aldez Containers Princeton, United StatesShift Time - 2nd Shift (2PM-10:45PM) · This process includes General Stores and Oil Stores receiving, Central Receiving, stocking, issuing, ordering, lineside deliveries, new parts set up, inventory monitoring and inventory accuracy/control. · Duties: · Supervise a team of 4-10 t ...
-
Team Lead
1 week ago
Aldez Containers Princeton, United StatesShift Time - 2nd Shift (2PM-10:45PM) · This process includes General Stores and Oil Stores receiving, Central Receiving, stocking, issuing, ordering, lineside deliveries, new parts set up, inventory monitoring and inventory accuracy/control. · Duties: · Supervise a team of 4-10 t ...
-
Project Manager
2 weeks ago
Skyline Solutions Evansville, United StatesJob Title: Head Project Manager · Salary: Up to 100,000 EUR · Location: Evansville Office (Flexible in-office requirements) · Start Date: ASAP · Language Requirements: Fluency in both German and English required · Overview: We are looking for a dynamic individual to join our team ...
-
Oceanic Ventures Evansville, IN, United States FreelanceWorking at LUKE'S in Evansville, IN means: Making a career, giving your all, and constantly improving together. Advancing further than anywhere else, because everyone counts here and we believe in each other - namely, training life-savers · And getting fairly compensated for it. ...
-
Commercial management
3 weeks ago
Horizon Innovations Evansville, United StatesAbout the Company · Our company has been in existence since 1906 as one of the leading manufacturers of components and services for the petrochemical/chemical industry worldwide. · Our constantly expanding product portfolio includes a variety of essential parts that are custom-de ...
-
Process Coordinator
2 weeks ago
SilverTech Pigeon, United StatesDo you want to make a big impact? Then you've come to the right place. With over 65 years of expertise, HAWE Hydraulik is a leading manufacturer of technologically and qualitatively high-quality hydraulic components and systems. Dedication, competence, and passion connect all 2,5 ...
-
Working student in event management
2 weeks ago
Velocity Enterprises Evansville, United StatesAbout Struktur Management Partner GmbH: · Leading in turnaround and growth. · 40 years ago, we started as a pioneer in turnaround management and have since become one of the most renowned consulting firms for the upper middle class in Germany. Today, the company sets successful s ...
-
Department Manager for Dry Goods
3 weeks ago
Radiant Ventures Evansville, United StatesLocation: 54295 Trier | Contract Type: Full-time, permanent | Job ID: 816770 · What you'll be doing with us: · Do you want to take on responsibility as a leader and contribute to a culture of appreciation? Together with your team, do you want to ensure the success of the REWE sal ...
-
Senior Software Engineer
2 weeks ago
Crimson Enterprises Evansville, United StatesSenior Software Engineer - Nuclear Energy Technology - Dortmund, Germany (Remote) · (Tech stack: C#, .NET, ASP.NET Core, Azure, AWS, Angular or React, HTML, JavaScript) · Are you an experienced Senior Software Engineer looking for an exciting and fulfilling career opportunity? Do ...
-
Market Manager Assistant
3 weeks ago
Infinity Enterprises Evansville, United StatesLocation: 28357 Bremen, Leher Heerstr. 128 | Employment Type: Full/Part-time, permanent | Job ID: 844095 · What you'll do with us: · Do you want to take on responsibility as a leader and contribute to a culture of appreciation? Then support the store management at our REWE Max Sc ...
-
Sales Manager
18 hours ago
Milan Laser Hair Removal Evansville, United States**About Milan Laser Hair Removal** · Milan Laser Hair Removal is one of the nation's premier laser hair removal providers. That's because we use the top of the line laser, and all our treatments are performed by licensed medical professionals. Additionally, we provide our exclusi ...
-
Sales Manager
18 hours ago
Xponential Fitness Evansville, United States**General Manager Job Description** · General Managers are responsible for meeting studio sales goals, membership renewals and ancillary service goals by pre-planning with strategic new customer outreach, in-club leads (first time riders) and securing member referrals. Under the ...
-
Next Gen Pastor
1 day ago
Greater Hope Church Evansville Evansville, United StatesTITLE OF POSITION: Next Generation Pastor · REPORTS TO: Senior Pastor · POSITION TYPE: Part-time, 20 hours/week · PURPOSE OF THE POSITION: The Next Generation Pastor is responsible to oversee the growth, development, and discipleship of 6-12 grade students at Greater Hope Church. ...
-
Nurse Administrator in Training
1 day ago
Brickyard Healthcare Evansville, United States**Are you an experienced Registered Nurse / RN looking for a leadership opportunity? **We offer an exciting opportunity to enhance your skills, gain valuable leadership and management training, and a career in a rewarding environment. · **Why Work For Us?** · - Excellent pay with ...
-
Clinical Services Specialist
1 day ago
State of Indiana Evansville, United States**Work for Indiana**: · Grow your career with the State of Indiana With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana ...
-
Cleaning staff
1 hour ago
Titan Industries Audubon Park, KY, United States FreelanceWe are looking for a cleaning staff (m/f/d) for a client in the city center of Leipzig, Germany, with flexible working hours from Monday to Friday during the day shift. · **Your daily tasks**: · - Maintenance cleaning of office spaces · - Cleaning of sanitary facilities · **What ...
Dental Call Center Team Lead - Evansville, United States - ProMedica
Description
Paramount Health Care, a ProMedica Health Plan, offers insurance products across six Midwest states. This Ohio-based company, headquartered in Toledo, has more than 685 employees dedicated to serving their health plan members.Paramount offers Medicare Advantage and Marketplace Exchange health plans for individuals and families. Paramount maintains accreditation by the National Committee for Quality Assurance (NCQA) for their HMO and Medicare Advantage products.
In addition, Paramount has a full complement of insurance products for employers of any size, including medical, dental, vision and workers' compensation, as well as vocational rehabilitation, life-care planning and wellness.
REPORTING RELATIONSHIPS/SUPERVISORY RESPONSIBILITIES
This position reports directly to the Manager of Operations for Paramount Dental and has oversight of the Call Center Representatives and Specialists.
POSITION SUMMARY
The Team Lead is a working supervisor with oversight responsibilities for call center representatives and specialists. The Dental Call Center provides best-in-class customer service to clients (dentists, members, employer groups, and agents).
This position also requires an elevated customer service deliverable as it pertains to communication with Paramount Dental Account Managers as a liaison to outside clients (group benefit administrators, members, and agents).
ACCOUNTABILITIES
Provide assistance and training for all web-based functions:
a. Direct clients to company website to verify benefits and submit claims/pre-treatments.
b. Utilize Paramount Dental's website to recruit and educate customers on website tools.
REQUIRED QUALIFICATIONS
Education:
High School Diploma or equivalent.
Experience: 1-3 years of healthcare, customer service, or quantitative experience with a minimum of 3 years of documented supervisory experience or a Bachelor's degree in Business or a related field.
Skills:
License:
N/A
Certification:
N/A
PREFERRED QUALIFICATIONS
Education:
College degree BA/BS or commensurate experience.
Experience:
Supervisor experience in Call Center or office environment.
Skills:
License:
N/A
Certification:
N/A
WORKING CONDITIONS
Personal Protective Equipment:
N/A
Physical Demands:
Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category.
Equal Opportunity Employer/Drug-Free Workplace
Employee Exemption Type
Non-Exempt
Job Type
Full Time
Budgeted Hours / Pay Period
80
Shift Type
Days
Shift Hours
8 hours
Weekends
On-call Requirements
Additional Schedule Details