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    Application Support Engineer - Fort Worth, United States - Yesway

    Yesway
    Yesway Fort Worth, United States

    3 weeks ago

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    Description

    Yesway, headquartered in Fort Worth, Texas, was ranked #2 in year-over year relative store growth on the Convenience Store News "2020 Top Growth Chains" list, as well as being named 2022 convenience store of the year. Yesway's fast growing portfolio currently consists of over 400 stores located in Iowa, Texas, New Mexico, Oklahoma, Kansas, Missouri, Nebraska, South Dakota, and Wyoming, including most recently, the 300+ Allsup's Convenience Store chains. Yesway plans to grow its portfolio to over six hundred convenience stores in selected regions of the United States over the next several years.

    Position Responsibilities:

    • Provide support to our current POS environment.
    • Handle Tier II tickets and work with store team members to resolve their issues quickly.
    • Monitor performance and ensure system availability and reliability of POS.
    • While the role will be key to supporting POS, it will also include troubleshooting store applications such as our rewards program, monitor system resource utilization, trending, and capacity planning as well as other duties that may be defined.
    • Create interfaces for current and new systems utilizing PowerShell and SQL, including FTP, data handling between Yesway and third party for new and existing systems.
    • Supporting various applications that pull data via API caller for loading into data warehouse.
    • Provide Level-2 and advanced tier two support and troubleshooting to resolve issues.
    • Having independent judgment, creative thinking, and analytical problem-solving skills to discover ways to solve business problems and improve business processes including SQL.
    • Work with TLOG or general log data and be comfortable with the manipulation of that data.
    • Provide on-call support as needed and handle escalations from Tier I service desk.
    • Will need to understand general configuration changes and be comfortable making updates.
    Qualifications:
    • Bachelor's Degree or MIS or 6 years of experience.
    • 3+ years of relevant work experience in large organizations in a support role. Must have been part of a tier II support organization and comfortable working between tier one and tier three.
    • Requires 3 years' experience with SQL, POS, and .NET.
    • Experience in C-Stores or retail is required. Fuel pump understanding is ideal.
    • Understanding of API's and have the ability to troubleshoot issues
    • Hands-on experience as a technical support / application engineer. Comfortable with writing scripts to push into production or out to stores and POS systems.
    • Previous role as a tier II tech or application support with understanding of ERP and how information flows and be capable of troubleshooting various failure points along the way.
    • Must be able to solve complex and cross-functional problems.
    • Ability to work independently with limited supervision.
    • Comfortable working independently on projects and driving them to completion.
    • Ability to work after hours and weekends as needed.
    • Must be familiar with a ticketing system such as Remedy or Service Now.
    • Must have previous POS experience
    • Strong analytical, technical, verbal, and written communication skills.
    • Experience writing technical documents, software design documentation, and maintenance.
    • Experience with data manipulation and visualization tools.
    Preferred Skills and Competencies:
    • A proven understanding of database and analysis tools such as SQL and Excel, including demonstrated analytical skills to solve business issues.
    • Demonstrable project management skills and creating APIs for various interfaces.
    Yesway is proud to be an Equal Opportunity Employer. #LI-MM1 #LI-ONSITE
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