Client Partner - Houston, United States - Quest Global

Quest Global
Quest Global
Verified Company
Houston, United States

1 week ago

Mark Lane

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Mark Lane

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Description

CANDIDATE BRIEFING DOCUMENT

Client Partner - Energy Vertical

About Quest Global
We are Quest Global. We are in the business of engineering, but what we are really building is a brighter future. It is not just, what we do, but why we do it that makes us different.

We believe engineering has the unique opportunity to solve the problems of today that stand in the way of tomorrow.

For 27 years, we have strived to be the most trusted partner for the world's hardest engineering problems.

As a global organization headquartered in Singapore, we live and work in 17 countries, with 56 global delivery centers, driven by 18,000+ extraordinary employees who make the impossible possible every day.


  • Quest Global brings deep industry knowledge and digital expertise to deliver endtoend global product engineering services. We bring together technologies and industries alongside the contributions of diverse individuals and their areas of expertise to solve problems better, and faster. This multidimensional approach enables us to solve the most important and largescale challenges across the Aerospace & Defense, Automotive, Energy, Hi-Tech, MedTech & Healthcare, Rail, Semiconductor and Telecommunication industries.
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Position Overview

Position Title:
Client Partner - Energy

Location:
Houston, TX, USA

Scope
The USA is a key strategic geography in Quest Global's regional portfolio, with significant growth potential.

The Client Partner will head the Virtual Account Unit (VAU) for one of the key customers in the Energy vertical at Quest Global and bring a focused approach to addressing this portfolio's customer needs and strategies.

The initial focus will be on enhancing the partnership with key customers in the Energy segment, and then entering and scaling adjacent businesses.


  • The Client Partner (CP) will work closely with the leadership team of Quest Global and is responsible for leading and growing the overall worldwide relationship with all other accounts, including Revenue and Profit responsibility for the global team supporting the musthave accounts and managing a team of Engagement Managers.
  • The individual must be familiar with the geography, language & key customers in the oil & gas engineering space, how it conducts business, its culture, and engagement style. We are looking for someone who can identify customer pain points, demonstrate ability in creating longterm customer solutions and bring longterm trusted relationships, maturity, scalability, and sustainability. Further, this individual must have a background in project management and facilities engineering of oil and gas assets.
  • An individual with strong solutions sales, customer relationship development, general management, and P&L management experience in an organization of repute will be successful in this role.
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Key Responsibilities
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Account Ownership: own Quest Global's revenue & profit targets for your account in the Energy industry.

  • Participation in Account Strategy for development/implementation of the overall accountlevel strategic plan.
  • Develop and implement indepth analysis and strategic account planning (Strap) for the account to identify key focus areas for growth including account headcount, competitive analysis, customer needs per engineering service area, SWOT, Quest Global relationship summary, and Quest Global capability gaps. Make key business decisions on what services/solutions to pursue and invest in.
  • Understand Quest Global's value proposition and differentiators. Collaborate with leadership to enhance these from the perspective of current and future clients.
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Fostering Relationships: leverage existing customer relationships with the account's engineering influencers and decision-makers at both executive and mid-level manager levels. Develop and expand relationships with senior and mid-level customers.

  • Customer Communications. Hold quarterly customer reviews, lead/author Account Branding Newsletters, and other communications per Quest Global's processes.
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Acquiring Business: as a leader of the team, you will be responsible for the activities in the sales cycle from qualifying an opportunity to defining deliverables and performance targets, maintaining relationships, interfacing between customer and delivery team, and ensuring the quality of the deliverable meets expectations.

  • Support large business deal campaigns. This includes the entire cycle from need identification, customer contact, proposal development, support in defining organizations, systems, processes and deliverables to win proposals, and implementation and handover to the delivery team.
  • Unsolicited Campaigns. Identify and lead unsolicited, strategic campaigns to grow the account. Leverage Quest Global's relationships, influence customer decisionmakers, monitor milestones, track action item progress and lead the campaign proposal effort.
  • Solicited Proposals. Lead and manage all solicited pro
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