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Dispatcher - Sun Prairie, Wisconsin, United States - Nextech
Description
Overview:
Overview:
We are proud to be America's Largest Independent Self-Performing HVAC/R Service Provider.
Over the past 30 years, our continued focus on Quality, Value, and Integrity has enabled us to create strong relationships with thousands of long-term customer partners.
As we continue to expand, our focus remains on providing a top-notch work experience for our employees.If you are a quality-oriented individual who values integrity and hard work, then we want to talk to you With our excellent review ratings on both Indeed and Glassdoor, Nextech has become the place to be for those in the HVAC Industry.
Come join our team and start moving your career forwardRole:
The Dispatcher will be responsible for communicating the customer's needs and service histories to the field employees. They must dispatch all area technicians and maintain the database per the company's policies and procedures.
The candidate must also ensure the efficiency of the field employees and provide the proper support and communication to both internal and external customers.
Benefits:
Excellent Health Insurance options including a FREE employee only option
Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
FREE life insurance equal to your annualized pay rate
401k with a 50% match up to the first 6% of your contributions
7 paid Holidays
2 paid Personal days
10 paid Vacation days
Responsibilities:
Responsibilities:
Keep dispatch boards (manual & electronic current at all times)
Follow the set process flow for managing all customer requests
Communicate the required information to the field and management per company policy
Support field personnel and management on customer and company requirements as well as making sure tasks and calls are completed in an expeditious manner
Treat all customers and employees with respect
Data entry of service performance and information and updates to the customers
Schedule in an efficient manner and with RMS support
Proper purchasing and PO issuing as needed to support the market
Clear all new calls and history afterwards present to the RSM for scheduling approval
Verification on IVR, check-in/out for all customers with technicians
Ensuring all technicians get the parts required to perform service
Qualifications:
Qualifications:
Extremely high level of urgency to resolve problems
Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
High level of computer skills, proficient in Excel
Ability to focus on desired results
Ability to adapt to very fast-pace environment and deadlines
Strong attention to detail
Excellent interpersonal and communication skills, both written and verbally
Works well in a team environment
Must demonstrate organization and prioritization skills to manage time
Previous Dispatcher experience, preferrably in the service industry
Physical requirements:
Able to operate a computer and other office productivity machinery, such as a copy machine, telephone and computer printer.
Able to sit at a computer for up to 8 hours
