Technical Dispatcher M/F/D South Branch - Anderson Island, WA, United States - Crimson Technologies

Crimson Technologies
Crimson Technologies
Verified Company
Anderson Island, WA, United States

4 weeks ago

James Miller

Posted by:

James Miller

beBee Recruiter
Freelance
Description
Service Technician for Anderson Island, WA

Full-time position


Responsibilities:


  • Conduct technical assessment of incoming service requests to ensure efficient use of resources
  • Determine necessary materials for scheduling and creating quotes
  • Analyze data logs to support service operations
  • Assist with technical inquiries from dispatch
  • Communicate with customers via phone and email
  • Assign service tasks to external partners and follow up on completed tasks
  • Efficiently schedule and manage own team of technicians
  • Handle warranty requests
  • Simplified complaint management

Requirements:


  • Completed technical training in heating/cooling technology, preferably with additional certification as a technician or equivalent
  • Previous experience in service/customer service (HVAC)
  • Proficient in MS Office programs
  • Knowledge of SAP and CRM systems preferred
  • Customeroriented with strong communication skills

We offer:


  • Permanent employment with opportunities for growth
  • Exciting and diverse range of tasks
  • Pleasant work atmosphere with a "you" culture
  • Flat hierarchies
  • Flexible working hours, some remote work possible
  • Company pension plan
  • Health promotion, member of igB and JobRad
  • Individual development through training and further education
We look forward to receiving your application, including your availability, salary expectations, and reference number:
SV340.

For further questions, please contact:

ait-deutschland GmbH
Human Resources / Recruiting
Industriestraße 3
95359 Kas
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