- Assist Customer Service with customer requests (SFDC cases), route changes, rescheduling for pickups/missed stops.
- Provides highest level of customer service to all customers in line with Customer 1st objectives.
- Monitor, process, and escalate SFDC cases to supervisor.
- Assist walk-in customers.
- Assists drivers with problems/issues as issues arise (during the day or at the end of the route).
- Reviews driver's paperwork and files paperwork.
- Review and updates routes, new customers based on daily communication, reroutes existing customers as required.
- Ensures that routes are balanced daily.
- Assists Trans Supervisor/Manager as needed/directed.
- Update SAP data / notes.
- Communicate performance standards and objectives.
- Keeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings.
- Always maintains a safe and compliant workplace.
- In the absence of a manager/supervisor, monitor and ensure that employees are performing their functions safely and productively.
- Make recommendations for changes or improvement, when necessary, in order to prevent accident or injuries.
- Perform other duties and responsibilities, as assigned.
- High School Diploma or equivalent.
- 2+ Years' experience, preferably in Transportation, Logistics, Routing and Customer Service.
- Proficient in Microsoft Office applications.
- Medical / Dental / Vision / Prescription Coverage
- Healthcare and Dependent Care Flexible Spending Accounts
- Life, Accidental Death and Dismemberment Insurance
- Employee Assistance Program
- Tuition Reimbursement Program / CDL Program
- Paid Vacation and Sick Time
- 401k / Employee Stock Purchase Plan
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Dispatcher - Kent, United States - Stericycle Inc.
Description
Title:
Dispatcher
Requisition Id: 33623
Job Function:
Field Services Operations
Career Area:
Operations
Work Location:
Seattle (Kent)
About Us:
Stericycle is a U.S.
based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment.
Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size.
Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.Stericycle is seeking a Dispatcher at their Shred-It facility in Kent, WA
$25.00/hr.
Monday-Friday, 9:00am to 6 or 6:30pm - No Weekends
Excellent opportunities for growth and advancement
Join a culture that protects the the very communities we support and love.
Join a company that will support you grow and advance your career.
Have additional questions?
Please text Amber Sparks @ Office Hours M-F 8am-5pm Pacific Time.
Position Purpose:
Under immediate direction, the Dispatcher provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer's needs.
Key Job Activities:
Education:
Preferred
Education:
in High School or Equivalent
Experience:
Benefits:
Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Stericycle.
Our Promise:
Stericycle is committed to attracting and retaining a diverse workforce, and to valuing unique perspectives and identities. We foster a culture of belonging that encourages, supports, and celebrates the diverse voices of our team members. It fuels our innovation and strengthens our connection to our customers and the communities we serve. We are proud to be an equal opportunity employer. All employment is decided on the basis of qualifications, merit, and business need.
Disclaimer:
The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person.
Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.
To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.
At Stericycle, we protect what matters and that includes your personally identifiable information (PII).We will never ask for personal or financial information during the recruitment process such as passport number, social security number, bank account number, or credit card information.
We will never ask you to pay money during the recruitment process for equipment or in exchange for employment opportunities, gifts, or other services.
We will never ask you to receive or ship packages or goods as part of the recruitment process. Our recruitment process takes place by phone or in person - not via text message. Any emails from Stericycle recruiters will come from an email address.Nearest Major Market:
Seattle
Nearest Secondary Market:
Bellevue
