- Providing on-call technical assistance, solving customer service queries, and troubleshooting hardware and software issues (through phone and email submission). (25%)
- Due to the nature of the systems support, some instances of on-call support may require emergency technical assistance outside of traditional work hours.
- Conducting regular maintenance and testing of deployed systems. (25%)
- Helping with planning, preparation, and fielding of new systems. (25%)
- Updating technical documentation and reference materials. (15%)
- Other duties as assigned. (10%)
- Bachelor's degree in Engineering, Business, or applicable field or equivalent combination of education and experience.
- Two years of related experience.
- Bachelor of Science degree in Computer Science or Management Information Systems (or equivalent experience).
- Proven background in providing IT-related customer support.
- Strong problem-solving skills.
- Hardware and network troubleshooting.
- Strong communication and coordination skills.
- Ability to learn and understand new concepts quickly.
- Familiarity with the following technologies: Ubuntu Linux, Secure Shell (SSH), Microsoft Windows Server IIS, Microsoft SQL Server.
- Administration and support of Linux systems, especially from the command-line.
- Software troubleshooting and debugging, and coordination with software developers to identify and resolve problems.
- RELLIS Campus - Bryan, TX.
- Competitive health benefits.
- Generous paid vacation, sick time, and holidays.
- Vision, Dental, Life, and Long-Term Disability insurance options.
- Teachers Retirement System of Texas (TRS), a defined benefit retirement plan with 8% employer contribution.
- Additional Voluntary Retirement Programs: Tax Deferred Account 403(b) and a Deferred Compensation Program 457(b).
- Flexible spending account options for medical and childcare expenses
- Robust free training access through LinkedIn Learning plus professional development opportunities.
- Tuition assistance
- Wellness program release time offered to employees to promote work/life balance.
- Resume/CV
- Three work references with their contact information; at least one reference should be from a supervisor/former supervisor.
- Letter of interest
- Recruit and retain high-performing workforce through competitive compensation and career development including career pathing, coaching and skills development.
- Offer total rewards, flexible benefits, professional development, performance recognition and work-life balance.
- Ensure resources are readily available and utilized to attract and retain the highest quality researchers, faculty, and staff.
- If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in delay of start date.
-
Product Support Specialist
1 week ago
Reynolds and Reynolds College Station, United StatesAs a Product Support Specialist, you will be trained on various Key Control systems and be able to support our clients and field associates with technical issues. Your primary duties will include troubleshooting issues that may occur with PC systems, proprietary software, periphe ...
-
Sales Support Specialist
5 days ago
Lone-Star Roof Systems College Station, United StatesLone-Star Roof Systems in College Station, Texas is looking for a Sales Support Specialist to join our team. · **Responsibilities**: · Measuring roofs from aerial and satellite imagery · Creating estimates for various types of roofing projects · Reaching out to former clients tha ...
-
Administrative Support Specialist
5 days ago
Reynolds and Reynolds College Station, United StatesSecure Title Administration is a division of Reynolds and Reynolds that helps lenders manage and track the title throughout the term of the lease or loan. As the Administrative Support Specialist you will be responsible for outbound and inbound calls to follow up on delinquent ti ...
-
Technology Administrative Support Specialist
1 week ago
City of College Station College Station, United States**Description**: · Under general direction of the Chief Information Officer, the Administrative Support Specialist, performs a variety of highly skilled tasks related to the activities and operations of the Information Technology Department, including but not limited to, providin ...
-
End User Support Specialist I
1 week ago
Texas A&M University College Station, United States**Job Title** · End User Support Specialist I · **Agency** · Texas A&M University · **Department** · Technology Services · **Proposed Minimum Salary** · Commensurate · **Job Location** · College Station, Texas · **Job Type** · Staff · **Our Commitment** · Texas A&M University is ...
-
End User Support Specialist I
2 days ago
Texas A&M University College Station, United States**Job Title** · End User Support Specialist I · **Agency** · Texas A&M University · **Department** · IT Academic Support · **Proposed Minimum Salary** · Commensurate · **Job Location** · College Station, Texas · **Job Type** · Staff · **Our Commitment** · Texas A&M University is ...
-
Engineering Support Specialist
3 days ago
Applied Research Laboratory at the Penn State University State College, United StatesJOB DESCRIPTION AND POSITION REQUIREMENTS: · We are seeking a motivated candidate to fill the role of Engineering Support Specialist as part of the Electronic Materials and Devices Department (EMDD) team in the Applied Research Laboratory (ARL) at Penn State University. This posi ...
-
Tech Support Specialist
1 day ago
Reynolds & Reynolds Inc College Station, United StatesIn this role, you'll be the go-to person for troubleshooting technical and networking issues, connecting with Reynolds and Reynolds customers and field engineers through hands-on training, phone conferences, and virtual connections. Embrace the opportunity to work with a range of ...
-
Technology Administrative Support Specialist
6 days ago
City of College Station, TX College Station, United StatesSalary: $ $23.44 Hourly · Location : College Station, TX · Job Type: Full Time · Job Number: · Department: IT Department · Opening Date: 05/07/2024 · Description · Under general direction of the Chief Information Officer, the Administrative Support Specialist, performs a va ...
-
Mechanical Engineering Support Specialist
3 days ago
Applied Research Laboratory at the Penn State University State College, United StatesThe Mechanical Fabrication and Assembly Department, of the Undersea Systems Office (USO) at The Applied Research Laboratory (ARL), is looking for Mechanical Engineering Support Specialists to work multiple projects and a perform a wide range of tasks. The mission of the Mechanica ...
-
Laboratory Engineering Support Specialist
1 week ago
The Pennsylvania State University State College, United States Full timeAPPLICATION INSTRUCTIONS: · CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please to complete the. Please do not apply here, apply internally through Workday. · CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking e ...
-
Patient Care Assistant
3 days ago
St Joseph Health Bryan, United States**Overview** · CHI St. Joseph Health - College Station/Bryan TX Since 1936 CHI St. Joseph Health has been caring for the communities in Bryan College Station Brenham Hearne Navasota Caldwell Madisonville and Bellville. With the area's only Level II Trauma Center the first Joint C ...
-
Team Training Specialist
1 week ago
Legacy Nursing and Rehabilitation Bryan, United States**Are you a Professional Fun-Haver? Join us as our Team Training Specialist** · **Are you tired of the same old grind? Ready to break free from the mundane and embark on a thrilling new adventure? Well, buckle up because we've got a new opportunity for you** · **This position wil ...
-
Nutrition Assistant I
5 days ago
St Joseph Health Bryan, United States**Overview** · CHI St. Joseph Health - College Station/Bryan TX Since 1936 CHI St. Joseph Health has been caring for the communities in Bryan College Station Brenham Hearne Navasota Caldwell Madisonville and Bellville. With the area's only Level II Trauma Center the first Joint C ...
-
Nutrition Assistant Ii
5 days ago
St Joseph Health Bryan, United States**Overview** · CHI St. Joseph Health - College Station/Bryan TX Since 1936 CHI St. Joseph Health has been caring for the communities in Bryan College Station Brenham Hearne Navasota Caldwell Madisonville and Bellville. With the area's only Level II Trauma Center the first Joint C ...
-
Emt Dispatcher
3 days ago
St Joseph Health Bryan, United States**Overview** · EMS Dispatcher provides ambulances with necessary response information for emergency, non-emergency and routine medical transports (Wheelchair Van). Receives requests for services via radio or telephone and operates a computerized automated dispatch system proficie ...
-
Oncology Rn
1 week ago
St Joseph Health Bryan, United States**Overview** · As a Medical Surgical Oncology Nurse at St. Joseph Health, you'll excel in your nursing career by providing care to patients in our unit. Our patients are admitted for a wide variety of medical conditions providing you with the opportunity to build on your educatio ...
-
Post Surgical Acute Rn
3 days ago
St Joseph Health Bryan, United States**Overview** · CHI St. Joseph Health - College Station/Bryan TX Since 1936 CHI St. Joseph Health has been caring for the communities in Bryan College Station Brenham Hearne Navasota Caldwell Madisonville and Bellville. With the area's only Level II Trauma Center the first Joint C ...
-
Pest Control Technician
1 week ago
ABC Home & Commercial Services Bryan, United States: · **_ **_**_First year potential $45 - $55k based on performance_**_**_** · *Must be able to work minimum one Saturday Per month* · **WHO WE ARE** · ABC Home & Commercial Services is a family owned and operated business, providing a fun, stable, and challenging environment to g ...
-
Oncology Rn
2 days ago
St Joseph Health Bryan, United States**Overview** · As a Medical Surgical Oncology Nurse at St. Joseph Health, you'll excel in your nursing career by providing care to patients in our unit. Our patients are admitted for a wide variety of medical conditions providing you with the opportunity to build on your educatio ...
Technical Support Specialist - Bryan, United States - Texas A&M Engineering
Description
Job TitleTechnical Support Specialist
Agency
Texas A&M Engineering
Department
Texas Center For Applied Technology
Proposed Minimum Salary
Commensurate
Job Location
Bryan, Texas
Job Type
Staff
Job Description
Why work for Texas A&M Engineering?
Who we are
Texas A&M Engineering is a large employer in the great and growing cities of Bryan/College Station, offering thousands of career opportunities in a wide variety of fields. We are deeply committed to recruiting and retaining a talented workforce that embraces our core values of respect, excellence, leadership, loyalty, integrity, and service. Texas A&M Engineering offers competitive salaries, full benefits, an extensive support network, and above all, an enriching and highly collaborative working community that is deeply passionate about our vision for higher education, research, and public service.
Job Description
Purpose:
This position will provide technical assistance in support of a telehealth platform deployed across the State of Texas (with future plans to deploy nationally). This individual is expected to combine technical expertise with customer service to advise and troubleshoot technology-related issues. This will include providing technical assistance, solving customer service queries, and troubleshooting hardware and software issues. This individual will also assist with conducting regular maintenance and testing of deployed systems, helping with planning, preparation and fielding of new systems, and updating technical documentation and reference materials. Some travel will be required for on-site fielding of new systems.
Candidates must be able to work independently as well as part of a team, assemble hardware, install and setup technology devices, and effectively communicate and coordinate with outside entities. Those who are self-motivated, curious, adaptive, and exercise independent thought and judgment are the primary candidates for this opportunity. Candidates should have a desire to stay abreast of changes in technology as it relates to their work, and must be able to identify and evaluate new technologies to support job related activities.
Responsibilities:
The Texas A&M Center for Applied Technology (TCAT) provides high quality, applied research and development of pragmatic solutions to address the unique and critical needs of its customers. TCAT's primary mission is the development, delivery, and insertion of technology to solve targeted problems, engaging the entire continuum of research from basic to applied. The TCAT team encompasses a wide array of expertise ranging from software and systems engineering, to user experience and visual/graphical design. Through utilization of a unique mix of knowledge and skills, TCAT can span interdisciplinary boundaries and couple its research strengths with proven capabilities and capacity to accomplish targeted challenges.
Texas A&M Engineering provides an outstanding benefits package including but not limited to:
Required Materials for Application:
Equal Opportunity/Affirmative Action/Veterans/Disability Employer.