End User Support Specialist I - College Station, United States - Texas A&M University

Texas A&M University

Verified Company

College Station, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Title
End User Support Specialist I

Agency
Texas A&M University

Department
IT Academic Support

Proposed Minimum Salary
Commensurate

Job Location
College Station, Texas

Job Type
Staff

Our Commitment

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences.

Embracing varying opinions and perspectives strengthens our core values which are:
Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

Who we are

What we want

What you need to know

Other Requirements or

Other Factors:
_May be required to work evenings, weekends, and/or on-call support

Required Education and Experience:

Bachelor's degree or equivalent combination of education and experience
Four months (1 semester) of student worker and/or customer service experience

Required Knowledge, Skills and Abilities:

Working knowledge of troubleshooting both Windows 10 and/or macOS platforms
Excellent customer service skills
Ability to be productive working independently and in a collaborative team environment
Ability to multitask and work cooperatively with others
Must have strong interpersonal skills
Must have strong problemsolving skills

Preferred Education and Experience:

Bachelor's degree in Computer or Information Systems Management
Networked desktop support environment providing 1st contact IT help desk or deskside support of both Windows and macOS devices for a higher education institution
Experience working with Microsoft Active Directory, Dell KACE, and ITIL Foundations
Experience working with networked printers/scanners/digital signage

Responsibilities:

Help Desk Support - Monitors the Libraries Help Desk on a regular basis. Provides technical support for customers. Provides Tier I support and assists with Tier II as needed. Answers questions and resolves computer problems for customers via telephone, remotely, or in person. Utilizes problem tracking system to monitor/document troubleshooting. Troubleshoots and repairs hardware and software for workstations (Windows and macOS/desktop, laptop) and printers. Troubleshoots and repairs configuration problems. Assists with troubleshooting network problems. Researches problems and recommends solutions. Provides support and troubleshooting for customers with mobile devices. Provides on-call support on nights and weekends as needed. Assists in coordinating the technical activities and training of the student technicians.

Teamwork - Assists co-workers in resolving certain technical problems; confers with other personnel in resolving problems involving procedural and technical matters. Provides technical guidance and

Professional Growth - Participates in training and professional development sessions. Completes 4+ applicable IT training and professional development activities yearly, as approved by IT leadership. Performs other duties as assigned.

Why Texas A&M University?
We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration.

Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you.

Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.

Health, dental, vision, life and longterm disability insurance with Texas A&M contributing to employee health and basic life premiums

days of annual paid holidays

Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
Automatically enrollment in the Teacher Retirement System of Texas
Health and Wellness: Free exercise programs and release time
Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more
Employee Tuition Assistance and Educational Release time for completing a degree while a Texas A&M employee

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.