Help Desk Technician - Conshohocken, United States - Spring EQ

Spring EQ Conshohocken, United States

2 weeks ago

Description

Overview

About Spring EQ

Spring EQ is a national home equity lender providing flexible and tailored financing solutions directly to consumers with a national network of experienced brokers and partners. Since its founding in 2016, Spring EQ is among the fastest growing and highest-rated home equity financing partners in the United States. Spring EQ offers a broad range of home equity products and delivers a simple and streamlined process that results in faster funding, trustworthy loans, and less frustration for consumers today. To learn more about Spring EQ, visit

At Spring EQ, we;

Strive to make every customer interaction a great one
Recognize behind every loan is a person or family trusting us to handle a significant financial transaction
Work hard and have fun to get the job done
Encourage ways for our team members to learn, develop, diversify and grow with Spring EQ
Promote our team members so they can share their knowledge with others
Innovate, innovate, innovate
Create and embrace the latest technology
Simplify constantly, challenging every process we use to better accomplish our goals
Build upon a strong company culture and foster an environment of togetherness, support, and accountability

Spring EQ is seeking a Help Desk Technician to join its growing technology team. The Help Desk Technician's primary responsibilities will be to offer technical support and assistance to users of software, hardware, or other computer systems utilized by Spring EQ. The Spring EQ Help Desk mission is to facilitate value creation for our customers and partners through direct and indirect support of our critical business functions. The successful applicant will bring great troubleshooting skills, an ability to apply established best practices, with a customer focused attitude.

This role will be on a hybrid location schedule of 3 days per week in our Conshohocken office.

Responsibilities

Acknowledge, validate, and document IT service requests within Spring EQ's service management system.
Perform basic hardware and software installation and troubleshooting.
Ensure a great user experience and high satisfaction by acting as a relationship agent and serving as the first point of contact for user generated queries.
Triage problems by identifying the information needed, considering multiple sides of the issue, and creating a logical plan of action.
Maintain Spring EQ's IT Asset management system.
Maintain user licensing for various internal and external systems.
Maintain and create user documentation within Spring EQ's knowledge management system.
Follow established policies and procedures with a high level of accuracy and attention to detail.
Assist the Technology department in Change enablement, Incident management, Information security, Continual Improvement, and Problem management practices.
Support the Service Desk Manager in achieving Service Desk team objectives.
Cooperate with Tier 2 support team members on requests related to their specific value streams.
Continually develop relevant skills and competencies

Qualifications

Desired Education:

Bachelor's Degree Required.
Knowledge of mortgage industry a plus

Experience:

1-2 years experience working in help desk environment
Experience working with Microsoft Windows 10 Operating System
Experience working with & troubleshooting Microsoft 365 applications (Teams, Excel, OneDrive, Outlook, Authenticator)
Good understanding of computer operating systems, mobile devices, and software applications
Basic understanding of Active Directory and Azure AD
Ability to diagnose and resolve basic technical issues.
Ability to communicate clearly and effectively.
Effective Time Management and Organization skills
Knowledge Management skills
Ability to remain focused and communicate under pressure.
Self-motivated learner
CompTIA A+ or equivalent certification and MacOS experience are a bonus.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction.

Benefits

401k Company Match
Commuter Benefits
Company Holidays
Dental Insurance
Dependent Care Plan
Disability Insurance
Employee Assistance Program
Life Insurance
Medical Insurance
Paid Time Off Plan
Vision Insurance
Credit union membership

Spring EQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

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