Help Desk Technician - Philadelphia, United States - The Principle Group

The Principle Group

Verified Company

Philadelphia, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Position:
Help desk Technician
**(Client is starting new office in below location, so it is remote 4-6 month, Once office is operational it will become onsite Mon

Fri 8 am to 5 pm)**
Location: Yardley PA,19067( Remote initially),Long Term contract

Field Services professional with 3+ years of experience with the ability to perform the following tasks in a professional manner as listed below.

A+ or equivalent certification
Ability to interact effectively with internal and external contacts (Account Management, Deployment Team, Solutions Architect, Employees, and Vendors).
Excellent interpersonal skills and ability to work collaboratively in a team environment.
Identifies potential issues that could adversely impact End User experience and follows through on action steps.
Escalate to Field Services Management on issues that impact the entire operation at a given site.
Provides technical feedback to the Service Desk and Field Service on technical / process issues that will be used to improve overall service delivery.

Reviews, troubleshoots, and approves operational quality of End User devices and as-sociated peripherals.

Services as technical lead for junior level technicians.
Perform Smart Hands support at the customer location in support of other IT resolver groups.
Technician will update tickets in the designated ITSM system with current status and work effort.
Performs trouble shooting, parts replacement, system upgrades, deployment, and repair of End User assets
Coordinates with End User on expectations and availability to perform the Services
Assist in resolving technical escalations that arise during service delivery.

Job Type:
Contract

Pay:
$23.00 per hour

Experience level: