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Director of Operations - Albany, United States - Legal Aid Society of Northeastern New York
Description
Overview
The Legal Aid Society of Northeastern New York (LASNNY) , a nonprofit civil legal services program, is seeking a Director of Operations.
The Director of Operations is a member of the Executive Management Team.
Success in the position requires strong leadership and project management skills, the ability to maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration, to set strategic goals for operational effectiveness and productivity, and the ability to analyze current operational processes and performance and recommend solutions.
For more information about our work, our staff, and our clients, visitMinimum Requirements
Bachelor's degree in business administration, management or related field or equivalent experience;
Minimum of seven years of experience in business administration, operations, technology administration, or related field.
Significant supervisory experience;
Superior verbal and written communication and interpersonal skills.
Superior managerial and diplomacy skills.
Available to travel, work weekends and evenings as needed; and
Reliable transportation and a current NYS Driver's License.
Preferred Experience
Master's degree in business administration or related field, or 10 years equivalent experience.
10 years experience in business administration, operations, or related field.
Certification in Project Management Professional (PMP), Certified Manager Certification (CM), or similar credentials.
Understanding of practices and policies involved in non-profit management.
Experience in a law firm or legal services program.
Bilingual language skills.
Extensive experience and skill using the Microsoft suite and Windows 365, including Outlook, SharePoint, OneDrive, Teams, Word, Excel, and PowerPoint.
Additional Skills And QualificationsExpertise in SharePoint and LegalServer, or similar platforms and demonstrated skill in platform management.
Excellent organizational skills including the ability to multi-task and prioritize workflow, meet deadlines, and manage your time and the time of your supervisees.
Excellent writing and communication skills including writing content, and reports.Proven ability to identify weak spots in a process to improve efficiency.
Proven ability to plan and manage operational processes for efficiency and productivity.
Ability to respond effectively to supervisee's needs, employee's needs, and the needs of the organization; and
Ability to work independently and as a team.
Director Of Operations Responsibilities
Manage, oversee, and supervise administration of SharePoint; including integrating applications, and creating libraries; adding users, controlling access to document libraries, and setting permissions; performing maintenance of the SharePoint platform, servers, and intranet; troubleshooting and resolving SharePoint issues or malfunctions; and LegalServer integration.
Management and supervision of administration of LegalServer; including case management implementations, advancements, customizations, user access and support, document management, and SharePoint integration.
Assists legal department to identify, progress and manage strategic and operational initiatives.Assists with system and process implementations; supports end-user training and timely deliverables.
Facilitates and enforces LASNNY and department-determined processes and policies regarding billing and cost controls.
Collects and analyzes legal department data for metric evaluation and project performance.
Work collaboratively as a team with other departments and programs.
Assist and support Human Resources' processes with staff management, hiring, termination, and disciplinary actions.
Supports department managers with setting goals, staff management, and improving efficiency.
Ensures company operations meet financial goals and objectives.
Identifies more cost-efficient and efficient ways to do business; helps execute department and company-wide budgets and forecasting efforts.
Escalates issues to the Executive Management Team in an accurate and timely manner.
Other duties as assigned.
Work Environment
This position operates in a professional law office environment and occasionally may require the carrying of items of up to 20 pounds.
At LASNNY we value a diverse, inclusive workforce and we provide equal employment opportunities for all applicants and employees.
All qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.
We strongly encourage applications from women, BIPOC, LGBTQ persons, protected veterans, applicants and recipients of public assistance, older adults, and people with disabilities.
If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at LASNNY and we will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.
