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    bmw genius/delivery specialist - New York, United States - Habberstadbmwofbayshore

    Habberstadbmwofbayshore
    Habberstadbmwofbayshore New York, United States

    1 week ago

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    Description

    HABBERSTAD BMW OF BAY SHORE is looking for an enthusiastic individual to add to our team as a BMW Genius. The BMW Genius is responsible for delivering comprehensive product information throughout the sales and aftersales processes. Our Genius' are provided top notch training and the opportunity to work with the number one luxury automobile in the world.

    RESPONSIBILITIES:

    Provides comprehensive product information throughout the sales process, including vehicle configuration, product presentation, test drive, delivery/handover and customer service after purchase

    Supports the client advisor in product related tasks and activities

    Greets customers in the sales and service departments and introduces BMW Genius services

    Provides extensive and customer oriented product experience and explains complex features based on customers actual needs

    Utilizes app and web based systems to help facilitate the sales process, optimize customer satisfaction, and ensure consistent delivery execution

    Provides transparent product information to Genius community, sales representatives and Contact Information Centers (CIC)

    Fully explains the application and benefits of vehicle features in both the sales and service environments

    Maintains constant communication with the designated sales personnel at the dealership on scheduled appointments, vehicle deliveries and any scheduling changes

    Arrives at scheduled appointments in a timely manner and maintains communication with clients regarding any changes to scheduled time

    Acquires and maintains total product knowledge on all vehicles and understands competitors vehicle features, benefits, and potential shortcomings

    Keeps clients, sales, and service staff abreast of new products, features, accessories, etc., and their benefits

    Achieves management assigned client satisfaction objectives and follows up with new owners to ensure satisfaction with their delivery process

    Maintains high ethical standards and a professional appearance at all times

    REQUIREMENTS

    Skills required to perform principal/additional duties and responsibilities:

    Achieving High Standards focuses on ensuring customer satisfaction, accomplishing results, getting details right, and displaying professionalism and integrity.

    Working Effectively with Others focuses on teamwork, listening, speaking, and writing effectively, and using these communication skills to influence customers to ask probing questions about potential problems and needs.

    Handling Pressure focuses on adapting to change, maintaining composure, resolving conflicts and multi-tasking.

    Managing Complexity focuses on planning and prioritizing, analyzing problems, and making decisions

    **Apply for BMW GENIUS/DELIVERY SPECIALIST**

    First name Last name Email address Phone number I would like to receive updates about my application via SMS Address (optional) City (optional) State/Province Zip/Postal Code Yes No Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted.

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