- Maintain system availability of critical and non-essential business systems
- Provide customer support through onsite presence and remote access.
- Monitor support requests to determine larger-scale issues.
- Inform supervisor of any issue out of the scope or skill range of Technician promptly.
- Maintain disaster recovery and prevention procedures.
- Participate, successfully, in the training programs offered to increase the individual's skill and proficiency related to the assignments.
- Review current developments, literature and technical sources of information related to job responsibility.
- Ensure adherence to good safety procedures.
- Perform other duties as delegated by Technician Supervisor.
- Follow federal and state laws, as well as company policies.
- Demonstrates enthusiasm and commitment toward the job and the mission of the company; supports company's goals and strategic priorities.
- Works and interacts with staff and relates to individuals at all levels of the organization; relates to individuals at all levels. As unique situations present themselves, the incumbent must be sensitive to corporate needs, employee goodwill, and the public image.
- Ability to organize and manage multiple priorities.
- Ability to consistently be at work, to arrive on time, to follow instructions, to respond to management direction and solicit feedback to improve performance.
- Strong customer orientation.
- Establishes excellent interpersonal skills between all constituents: being courteous, professional, and helpful; demonstrates high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy.
- Demonstrates excellent oral (including presentations), written, interpersonal (active listening), skills and ability in negotiating and influencing; great phone etiquette.
- High performance teams and a strong team player.
- Strong track record for analyzing complex problems/issues, identifying patterns and recommending creative solutions.
- Proactive and takes initiative. Thinks creatively. Drives projects to completion. Insists on highest level of quality.
- Associate's degree from an accredited institution or equivalent combination of education and experience.
- CompTIA A+ Certified
- Thorough knowledge of Mac computers
- 1+ year of experience and/or training in the field related to the title of the position.
- Must be able to transport self to various facility sites as required. If using own motor vehicle, must possess a valid driver's license and proof of insurance that meets the minimum standards of the State.
- Experience with complex systems and/or in an educational environment preferred; mastery in Student Information System (SIS) and other software used in the organization.
- Commitment to company values.
- Such alternatives to the above requirements as CSUSA may find appropriate and acceptable.
- Student-centered working conditions
- No physical exertion required.
- Required to sit for long periods of time.
- Travel within or outside of the state
- Light work: Exerting up to 30 pounds of force occasionally, and/or up to 15 pounds of force as frequently as needed to move objects.
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