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Fresno

    Store Manager - Fresno, United States - Men's Wearhouse

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    Description

    Reports to Regional Manager:

    As a Store Manager you are expected to lead your store team to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence. This includes recruiting, hiring, and training a store team to achieve an exceptional customer experience.

    To be successful in this role the role you will:

  • store team to achieve their best performance
  • to maximize growth and potential
  • an engaged and inclusive store environment
  • the customer experience through operational excellence
  • customer expectations in all interactions
  • Leadership:

  • leads store staff in meeting sales, service, and operational expectations.
  • Sets clear performance expectations and makes sure store team is trained in sales, customer service, and operations to meet company standard.
  • Models company values and leads by example as an active coach.
  • Communicates priorities and sales driving information effectively to ensure store staff is equipped to maximize business opportunities.
  • Guides team to identify, recommend and implement changes to improve productivity.
  • Takes the lead role in recruiting for store and embraces diversity by creating an inclusive store environment.
  • Performance:

  • Achieves store business plans, including sales, customer service and operational goals.
  • Develops game plans and follows up on execution to maximize sales and drive consistent performance results.
  • Partners and presents opportunities with fact-based information and recommendations while leveraging data (store reports) to make the right decisions.
  • Participates in driving business outreach opportunities and communicates leads to Multi-Unit Manager and Business Outreach team.
  • Identifies performance opportunities and partners with Regional Manager to develop a plan to address and manage issues effectively.
  • Operational Excellence:

  • Ensures store schedule accuracy to ensure proper staffing to effectively execute initiatives, Ship-from-Store, operational tasks and maintains proper sales coverage to deliver on the customer promise.
  • Ensures store staff is trained on all internal operational functions.
  • Stays informed on corporate communication, directives, initiatives, policies, and procedures.
  • Implements store programs to increase efficiencies in sales, service, operations, and branding.
  • Workplace:

  • Create an engaged and inclusive store environment where opinions and contributions are recognized and valued.
  • Create a culture of learning and development, ensuring training tools are leveraged.
  • Serves as a role model to all store team members and provide enthusiastic motivational leadership.
  • Creates a steady pipeline of external talent through recruitment.
  • Holds regular store meetings ensuring all store team members are up to date with all company directives.
  • Customer Experience:

  • Ensures store team is trained on the customer service expectations and creates an exceptional customer experience.
  • Leads store team to exceed customer expectations and achieve a high Net Promoter Score (NPS).
  • Leverages all customer feedback to take appropriate actions and prevent or resolve customer concerns.
  • Ensures the store is visually set to brand standards and marketing initiatives are executed per company direction.
  • Qualifications - External

    Qualifications:

  • Minimum 3-years' experience leading, managing, and developing retail teams.
  • Creative individual who demonstrates good judgement and is tuned into the pulse of the business.
  • Self-motivated, results oriented, strategic thinker.
  • Strong organizational and leadership skills.
  • Excellent written and verbal communication skills.
  • Demonstrates active listening and problem-solving skills.
  • Proven ability to train and develop high performing store teams.
  • Proficient in technology systems, applications, Microsoft Office, and video conferencing.
  • Ability to operate a computer and POS System.
  • Physical Requirements


    • Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.


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