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    Customer Service Representative - Honolulu, United States - Everlight Solar

    Everlight Solar
    Everlight Solar Honolulu, United States

    2 weeks ago

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    Description


    Everlight Solar is seeking a skilled highly energetic and motivated individual to join the Everlight Solar team as a Customer Service Representative This entry level position is full-time, remote, and will require some night(s) and weekend(s) work.

    The Customer Service Representative will act as a connection, establishing and building relationships with our customers, operating in a fast-paced environment with precision and competence.

    Must own a Mac computer and be fluent with the Apple ecosystem of software (iOS, macOS, iWork, etc.)

    Everlight Solar is a rapidly growing company and the leader of solar energy in the Midwest. We offer a unique experience that fosters individual growth and rewards performance. Our culture at Everlight is extremely important to us. The work environment is fast-paced and dynamic. We value teamwork, quality, innovation, and customer success.

    Our ideal candidate is self-motivated, detail-oriented, has excellent problem-solving abilities, is passionate about delivering results on-time, exceeding expectations, and ensuring success for our teams.


    Responsibilities:
    Handle high amounts of incoming calls

    Identify and evaluate customers' needs to deliver satisfaction

    Build sustainable relationships of trust through open and interactive discussion

    Provide accurate, valid and comprehensive information by using the right methods/tools

    Manage complaints, provide proper solutions and options; follow up to secure resolution

    Keep records of customer interactions, process customer accounts, and file documents

    Follow communication procedures, guidelines, and policies

    Establish and build relationships with our customers

    Go the extra mile to engage customers


    Requirements:
    Some proven customer support experience or experience as a client service representative is preferred

    Strong phone administration skills and active listening capabilities

    Ability to work independently and as a member of various teams and committees

    Strong attention to detail

    Exceptional communication and presentation skills

    Ability to multi-task, prioritize, and control time effectively

    Ability to operate in a fast-paced environment

    Ability to work nights & some weekends

    1pm - 11pm CST, 4 days/ week with rotating Saturdays or

    3pm -11pm CST M-F with rotating Saturdays


    Benefits:
    Health Insurance

    Dental Insurance

    Vision Insurance

    Life Insurance


    PTO
    Sick and Safe Time

    Paid Holidays Off


    Salary:
    $30,000-$40,000/ year

    Everlight Solar is proudly an Equal Opportunity Employer.

    We value diversity of all types and are excited to work with talented individuals from a wide range of backgrounds.

    Everlight is committed to inclusion and we invite people of any race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality or sex, age groups (18+), and levels of education to apply.

    Authorized to work in the US and background check required.
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