- Interviews client, family and/or professional sources to determine clients needs for a variety of social services which may include employment, job search and basic skills remediation.
- Develops a comprehensive cost effective service plan utilizing in-house sources, referrals, contracted providers and/or institutions.
- Conducts on-going monitoring and assessment of service delivery for optimum quality and efficiency, and authorizes and recommends changes and adjustments as needed.
- Maintains comprehensive case records, summaries, statistical and narrative reports and completes required forms.
- Establishes effective working relationship with clients, family, community and professional sources.
- Provides specialized casework and counseling services in such areas as protective, adoption and options counseling.
- Provides direct casework service through individual/group conferences, counseling and/or site visits.
- Supplies information and responses to inquiries regarding services for clients, family, community and government agencies.
- May provide supportive casework to clients prior to, during or after hospitalization based upon physicians diagnosis and recommended treatment.
- Six months experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individuals human service needs.
- Six months experience in making recommendations as part of a client's service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
- Six months experience in interpreting laws, rules, regulations, standards, policies, and procedures.
- Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
- Six months experience in narrative report writing.
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Senior Social Worker/Case Manager - Wilmington, United States - DelDOT
Description
Introduction
Make a Difference with DHSS
Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.
We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.
For more information, please visit today
Summary Statement
This position provides direct client service by answering calls and responding to inquiries sent to the Customer Relations Unit. The role of the Customer Relations Unit is to provide accurate and timely assistance to customers who have questions, problems, issues and concerns regarding the policies and procedures of the Division of Social Services and the Division of Medicaid and Medical Assistance. The Customer Relations Unit provides information and assistance to DSS and DMMA customers, clients, staff and outside stakeholders inquiring about services and benefits. Senior Social Workers will be responsive to the diverse needs of vulnerable and low-income residents by sharing information in addition to providing timely and accurate benefits that improve nutrition and health as well as supplement basic financial needs.Essential Functions
Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
Job Requirements
JOB REQUIREMENTS for Senior Social Worker/Case Manager
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
