Patient Service Representative FT Days - Bowling Green, United States - HCA Healthcare

Description

Description

Introduction

Do you have the career opportunities as a(an) Patient Service Representative FT Days you want with your current employer? We have an exciting opportunity for you to join TriStar Greenview Regional Hospital which is part of the nations leading provider of healthcare services, HCA Healthcare.

Benefits

TriStar Greenview Regional Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Patient Service Representative FT Days where your passion for creating positive patient interactions are valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise

Job Summary and Qualifications

The TriStar Food & Nutrition Patient Service Representative will be an experienced and competent professional who is responsible for obtaining food preferences, preparing, and distributing quality food and supplies to patients daily. This role will exemplify excellent customer service to all patients and employees.

Essential Functions

Note: The following is not intended to be an exhaustive list of all duties required of this position

GENERAL ESSENTIAL FUNCTIONS:

1. Demonstrates the ability to perform specific competencies as listed on the Competency Checklist. Meets mutually agreed upon performance goals/objectives established annually as listed on the Performance Management Plan.

2. Integrates ethics in all areas of practice. Adheres to confidentiality and patient's rights policies.

3. Supports the facilities' mission and values.

4. Performs other duties as assigned.

JOB SPECIFIC FUNCTIONS:

I. Quality/Regulatory

Food Safety (HACCP) & Sanitation

· Utilizes systems to support compliance with food safety (HACCP).

· Utilizes systems to support department sanitation.

Patient Safety

· Utilizesprocesses to ensure patient safety.

Employee Safety

· Utilizesprocesses to comply with OSHA guidelines.

Security

· Utilizes systems to ensure department security.

Infection Control

· Utilizes system to ensure infection control practices.

HIPAA

· Utilizes systems to comply with HIPPA guidelines.

II. Human Resources

Recruitment

· Assists in the hiring process of potential employees.

Education, Development & Retention

· Completes self-competencies.

· Maintains professional and productive work behavior.

Time & Attendance

· Follows Time & Attendance policies and employee schedules.

III. Finance

Food & Supply Cost

· Utilizes cost control processes to meet goals and reduce waste.

Purchasing & Compliance

· N/A

IV. Service

Patient Service

· Utilizes processes to achieve patient satisfaction goals.

Retail Service

· N/A

Doctors Lounge Service

· N/A

Catering Service

· N/A

Culinary

· Utilizes systems of quality process/standards in food production.

Service Recovery

· Resolves customer complaints and reports to the appropriate superior.

V. Technology

HCA/Computer Systems

· Utilizes HCA hardware and software.

HCA/Computrition

· Utilizes Computrition software.

Additional Responsibilities:

JOB KNOWLEDGE / PRODUCTIVITY

1. Completes work within acceptable time limits. Demonstrates the ability to set priorities.

2. Able to perform several tasks simultaneously during peak workload situations.

3. Ensures accuracy and completeness of work performed.

4. Maintains a clean organized work area.

5. Demonstrates a thorough knowledge of work practices, emergency procedures, and personal protective

equipment to protect self and others from exposure to chemical and infectious hazards.

COMMUNICATION / CUSTOMER SERVICE

1. Strives for customer satisfaction.

2. Displays courteous behavior to customers, guests, and co-worker. Must smile, make eye contact, and use AIDET principles when interfacing with patients.

3. Listens to constructive criticism in a productive manner. Responds to supervisors requests for information and assistance in a courteous manner and within required timeframe.

DEPENDABILITY / INITIATIVE

1. Ability to work independently and/or as part of the team as the situation dictates.

2. Willing to adjust schedule in case of workload fluctuations. In light work situations, consults supervisor

for additional assignments or independently seeks additional tasks.

3. Exhibits willingness to master new work routines and methods.

4. Abides by facility attendance policy.

EDUCATION / DEVELOPMENT

1. Learns new procedures and protocols. Demonstrates a thorough knowledge and understanding of

policies and procedures in performing job duties. Reports to supervisor any suggestions for positive change or recommendations to department policies and procedures.

2. Completes annual mandatory In-Service requirements and Healthstream trainings. Attends department

meetings (reviews and signs minutes when unable to attend).

4. Assumes responsibility for continued professional development.

Education & Experience:

•

High School diploma

Preferred

1 year food service experience

Preferred

Licenses, Certifications, & Training:

·

Food Handlers or ServSafe Certificate within 90 days of hire

Preferred

What qualifications you will need:

No Travel Required

No experience Required Years of Experience

TriStar Greenview Regional Hospital is a 200+ bed facility serving Southern Kentucky and surrounding areas. Recognized by the Joint Commission as a Top Performer on Key Quality Measures, TriStar Greenview is a national leader in providing quality healthcare. Home of Kentuckys first CardioMEMSTM HF System, we are also an accredited chest pain center that provides state-of-the-art cardiac care to patients managing heart failure. The facility is also a Certified Primary Stroke Center.

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Patient Service Representative FT Days opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.